Problems with the latest version - by bobi

This topic has 20 replies, 5 voices, and was last updated 8 years, 8 months ago ago by Eva Kemp

  • Avatar: bobi
    bobi
    Participant
    July 8, 2015 at 13:24

    Hello, after installing the latest version of the theme appeared some problems.
    – Pages behave strangely during charging.
    -Size Of the site is unusually small and can not be changed
    -Vizual Composter does not work in the pages of “products”
    – Mega menu does not work

    Please for your Help
    Thank you in advance

    Please, contact administrator
    for this information.
    19 Answers
    Avatar: stan
    Stan Russell
    Participant
    July 8, 2015 at 13:49

    Hello,

    you have updated theme and WordPress to latest version but have not updated required plugins.
    Please make backup, download them here: https://www.8theme.com/download-plugins/ and update.

    Regards,
    Stan Russell.

    Avatar: Brockway
    Brockway
    Participant
    July 8, 2015 at 14:03

    Well i dont want to disturb others topics, but the version you share on this page is not up to date either.

    Regards.

    Avatar: bobi
    bobi
    Participant
    July 8, 2015 at 14:25

    Hello, my version of the theme is 2.0. Now came a new problem: once downloaded and uploaded WPBakery Visual Composer, the plugin can not be included and receive the following message: The extension can not be included, since it causes a fatal error:

    Fatal error: Cannot redeclare hex2rgb() in /home/tripping/public_html/jarrow.bg/wp-content/plugins/js_composer/include/helpers/helpers.php on line 1155

    Currently the site is totally broken

    Avatar: stan
    Stan Russell
    Participant
    July 8, 2015 at 15:18

    Hello,

    please provide us with FTP credentials for your site in private content.

    Regards,
    Stan Russell.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 8, 2015 at 15:30

    Hello @bobi,

    I’ve activated VC plugin for you.
    Please check it.

    Best regards,
    Jack Richardson.

    Avatar: bobi
    bobi
    Participant
    July 8, 2015 at 15:50

    Thank you Jack! Excuse me but for the first time participate in the forum and I do not know who is the correct way to send data.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 8, 2015 at 16:54

    Hello @bobi,

    As your issue with Visual Composer plugin is resolved now, you don’t have to send FTP data.
    Let us know if you have any questions.

    Best regards,
    Jack Richardson.

    Avatar: bobi
    bobi
    Participant
    July 8, 2015 at 17:06

    Hello Jack, yes the problem with Visual Composer plugin is solved. Thank you! However, I can not repair the size (width of the site) and mega menu. I hope to help me for them.

    Avatar: bobi
    bobi
    Participant
    July 8, 2015 at 17:17

    Jack! Now I noticed that Visual Composer still does not work in the pages of products. And in other pages does not allow editing.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 8, 2015 at 17:25

    Hello,

    In this case we need FTP credentials. Please provide us with them.
    Also I’ve checked VC editor and it allows to edit elements. Please view the screenshot:
    http://storage2.static.itmages.com/i/15/0708/h_1436372631_6161530_c3307a6baa.png
    Try to check it once more.

    Best regards,
    Jack Richardson.

    Avatar: bobi
    bobi
    Participant
    July 8, 2015 at 18:03

    Hello Jack. The problem with editing, comes my browser. Send FTP credentials.
    Thank you for your support!

    Please, contact administrator
    for this information.
    Avatar: bobi
    bobi
    Participant
    July 9, 2015 at 09:56

    Hello, I would not want to intrude, but still I need your assistance.

    Avatar: Eva
    Eva Kemp
    Support staff
    July 9, 2015 at 16:28

    Hello @bobi,

    Sorry for a delay.
    I’ve enabled responsive design in Theme Options.
    Please check your site now.

    Regards,
    Eva Kemp.

    Avatar: bobi
    bobi
    Participant
    July 9, 2015 at 17:38

    Hello Eva thank you, the only problem that I see is still that Visual Composer does not work in the pages of products. I hope to help me for this problem.

    Avatar: Eva
    Eva Kemp
    Support staff
    July 10, 2015 at 08:54

    Hello,

    Sorry, but I don’t see any issues with VC editor for products pages:
    http://storage3.static.itmages.com/i/15/0710/h_1436514853_5149354_3490ab69da.png

    Could you please clarify with more details and show us screenshots?

    Regards,
    Eva Kemp.

    Avatar: bobi
    bobi
    Participant
    July 10, 2015 at 13:22

    Hello Evа I did pretty tests and found that these problems are available in google chrome. I did several tests on different computers with Chrome and the result is the same. I also noticed that chromium does not work and the module “Theme Options” And in all browsers have a problem with multiple pages / see below.

    Best Regards

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 11, 2015 at 07:29

    Hello,

    I’ve checked VC editor in Chrome and haven’t seen any issues:
    http://storage2.static.itmages.com/i/15/0711/h_1436596181_2868352_dde2ad2b66.png
    Is your browser up to date?
    Please check it.

    Best regards,
    Jack Richardson.

    Avatar: bobi
    bobi
    Participant
    July 13, 2015 at 14:20

    Hello Jack and Eva, thank you for your patience! The problem of truth coming from obsolete browsers.

    I need a little help for setting the header:
    1. When scrolling and menu appears, there is a large distance between the logo and links as a result of this relationship are arranged in two rows and warp header. How can I fix this?
    2 Can we reduce the distance between the header and content pages?
    3 How can I change the content in the upper black band? Currently, the right side has links to the page “my account” and I want to add more links. On the left there are the symbols of different currencies, and I want to put icons and links to social networks

    Best Regards

    Avatar: Eva
    Eva Kemp
    Support staff
    July 13, 2015 at 18:12

    Hello,

    1. Please add this code in custom.css:

    .fixed-header-area .header-logo {
        width: 20%;
    }
    .fixed-header-area .collapse {
       width: 100% !important;
    }

    2. Use this code in custom.css:

    .content-page {
        margin-top: 0px !important;
    }
    .page-content {
       margin-top: 10px;
    }

    3. To add more more links to the right side of the top bar you need add Text widget to “Right side top bar area” in Appearance > Widgets.
    To add social icons to the left also go to Appearance > Widgets and add Text widget with the shortcode [share] into “Left side top bar area”.

    Regards,
    Eva Kemp.

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