Forum Replies Created

Viewing 30 posts - 14,191 through 14,220 (of 17,794 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Jens,

    Yes, the order is correct.
    You just need overwrite folders, not delete them.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Jens,

    As I see you’re using very old theme version.
    Please update it to the version 2.9.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Jens,

    What is the site url?

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    “woocommerce” folder should be deleted because some old files are removed in the latest theme version, and if you just overwrite the folder, those file will be still present.


    @Jens
    , may we update the plugin for you?


    @lorelei
    , there is no difference what you update first.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please clarify what exactly you want to achieve and we’ll provide you with code.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    The reason is your images are too small. You should upload them in high resolution. Original sizes should be 1425px × 1900px approximately.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Sorry, but we can’t access your site:
    http://storage7.static.itmages.com/i/15/0918/h_1442556843_7742302_1099ceea01.png

    Shall we provide our IP address to put it into white list on your server?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Sorry, but I see only Basket and Products widgets in sidebar. Could you please show a screenshot of the problem?

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Yes, you need to buy other license.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    We can’t view your site. Looks like the access is restricted on a server.
    Please check it with your hosting provider.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    The code doesn’t work because you added script to Global Custom CSS file. Remove it and check sidebar after that.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Regarding the back up, you can ask your hosting provider to help you to create it (the files and database). You can read here https://codex.wordpress.org/WordPress_Backups how to create backup properly. Also memory issue on a server should be fixed by your hosting provider.

    You can download the latest versions of the plugins at this link:
    https://www.8theme.com/download-plugins/

    How to update theme is shown in our video tutorial:

    (it’s for Legenda theme but the process is the same).

    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Is access to your site restricted?
    We can’t view it getting the error “This webpage is not available”.
    Do you have Firewall on a server?
    Please check this issue with your hosting provider.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Are you using theme version 2.2?
    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    The FTP and WP credentials are incorrect. Please check them.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please take our apologies but this is Visual Composer file and we don’t provide additional customization in plugins files. You can contact Visual Composer authors regarding your query http://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431/comments . They may suggest you some solution.

    Thank you for understanding.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please add this code in Global Custom CSS:

    .product .col-lg-6.col-md-6.col-sm-12 {
        width: 100% !important;
    }

    and replace this code

    .tabs .tab-content {
       margin-top: -90% !important;
    }

    with this one:

    .tabs .tab-content {
       margin-top: -50% !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please try to use this code in Global Custom CSS:

    .tabs .tab-content {
       margin-top: -90% !important;
    }
    .col-lg-6.col-md-6.col-sm-12.product-information {
        width: 100% !important;
        margin-top: 200px !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    The problem was caused by the plugin “Nav Menu Images”. I’ve disabled it and theme is active now.

    Please check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Your images sizes are too small. You should upload them in higher resolution, for example 1425px × 1900px.
    Please try it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please add this code in Theme Options > Custom CSS > Global Custom CSS:

    .product-information .short-description, .tabs .tabs-nav {
      display: none;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please provide us with FTP credentials too.
    Did you make any changes in the theme files?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You added this code in custom.css:

    <?php
      add_action( 'woocommerce_after_shop_loop_item_title', 'my_stock', 15);
      function my_stock() {
        global $product;
        echo "Stock: ".$product->stock;
      }

    It’s wrong. You can use php code in css file. That’s why the code under it isn’t working.
    You should put php code into functions.php file.

    I’ve already removed the code and placed it in functions.php file. Now you have stock quantity shown in Boutique page too.

    Sorry, but stock quantity can be shown only when variation is selected.

    I’ve commented the code

    @media (max-width: 480px) {.products-grid .product .product-image-wrapper img {
      width: 100% !important;
    }}

    Please check images now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve added this code in your Custom CSS editor:

    @media (min-width: 979px) and (max-width: 992px) {.st-menu {
       transform: translateX(-430px) !important;
    }
    .menu-icon {
        top: 0px;
    }
    .header .menu-icon {
        right: 0px !important;
    }
    .st-menu {
       width: 400px;
    }
    .mobile-nav {
       transform: translate3d(0px, 0px, 0px);
       width: 280px;
    }}

    Please check mobile menu now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    As I see stock quantity is shown in single product pages:
    http://storage2.static.itmages.com/i/15/0917/h_1442491926_3842620_46e326188f.png

    Please check it once again.

    To show variation options title add this code in custom.css:

    .variations label {
       color: white !important;
    }

    Please show a screenshot of the issue with images on mobile.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please refer to our documentation how to translate .po files:
    https://www.8theme.com/demo/docs/woopress/#!/2_how_to_translate

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 14,191 through 14,220 (of 17,794 total)