Return to previous page

Ultimate Addons Purchase Code – Interactive Banner Glitch

This topic has 6 replies, 3 voices, and was last updated 8 years, 9 months ago ago by Eva Kemp

okomo

Participant

July 9, 2015 at 15:51

Hello team,

Love the theme and it has been very useful until now. I have updated manually VC, Master Slider and Ultimate Addons succesfully on my WordPress 4.2.2 runing PHP 5.4. We currently have the following issues:
1. On interactive banners, the background image can’t be selected or modified
2. Ultimate addons keeps on asking for a purchase code
3. There’s no icons loading from the Icons Manager at all. Tried to install manually 2 different font icons and wasn’t succesfull at all

Please, contact administrator
for this information.

#74310 Copied

5 Answers

Jack Richardson

Support staff

July 10, 2015 at 08:36

Hello,

Please provide us with correct WP dashboard and FTP (FTP host, FTP user, FTP password) credentials in private content.

Best regards,
Jack Richardson.

#74419 Copied

okomo

Participant

July 10, 2015 at 16:41

Here you go!

Please, contact administrator
for this information.

#74560 Copied

Jack Richardson

Support staff

July 11, 2015 at 07:40

Hello,

You provided us with empty FTP account. Please give us access to the site files.
Provide us with a direct page link where you’re using Interactive Banners.

You don’t need purchase code for the plugin.
All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. The plugins can be downloaded from this link https://www.8theme.com/download-plugins/ . We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.

Best regards,
Jack Richardson.

#74626 Copied

okomo

Participant

July 13, 2015 at 06:56

Sorry about that. Just added the correct directory

Please, contact administrator
for this information.

#74732 Copied

Eva Kemp

Support staff

July 13, 2015 at 13:00

Hello,

1. I’ve added Interactive Banner element to your home page. Please check it.

3. Please clarify what “Icons Manager” you mean.
Please show us a screenshot of the problem.

Regards,
Eva Kemp.

#74823 Copied
Viewing 6 results - 1 through 6 (of 6 total)