Jack Richardson

Hello @Pites,

We are sorry, but we did not fully understand your request. We kindly ask you to attach some screenshots or a video illustrating your issue so that we can assist you more effectively.

Regarding the placement of the Trustpilot widget on a single product page, please refer to your plugin’s documentation for the available hooks. You can then attach the widget to one of the hooks in your single product template. Since you are using the Single Product Builder, you can check the available hooks in the following replies:
https://www.8theme.com/topic/discontinued-product-stock-status-for-woocommerce/#post-377267
and
https://www.8theme.com/topic/estimated-date-on-the-products-page-question/#post-369177

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @dano111222,

The issue is caused by your current Elementor configuration for the CSS print method, which is set to “Inline CSS.” This option is recommended for debugging purposes, while the “External CSS File” method is suggested for live websites.

If you would like to resolve the issue using custom CSS, please use the following code:

.etheme-elementor-sidebar .sidebar-widget {  
    --widget-checkbox-icon-code: "\e918";  
}

For more information, please refer to the following topic:
https://www.8theme.com/topic/unrecognized-element-on-the-checkbox-search-page/#post-444265

Custom CSS implementation: https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best regards,
Jack Richardson
The 8Theme’s Team

Dear @MKT,

We hope you are doing well.

To ensure a smooth user experience and prevent potential style loading issues, we have implemented a loader that remains visible until the page is fully loaded. However, if you prefer to disable this loader, we have provided a custom CSS snippet that you can apply in your theme settings.

Please navigate to Theme Options → Theme Custom CSS → Global CSS and add the following code:

body .elementor-widget:not(.etheme-loading),  
body .elementor-widget:not(.etheme-reloading) {  
    --etheme-element-loader-display: none;  
    --etheme-element-loading-opacity: 1;  
    --etheme-element-loading-visibility: visible;  
}

Once you have applied the changes, please clear your cache and check if the issue is resolved.

Should you need any further assistance, feel free to reach out.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @issafineboy,

Thank you for creating a separate topic for your question.

Could you please clarify which steps from our previous suggestions you have already implemented, as mentioned in your next reply here: https://www.8theme.com/topic/excessive-cpu-usage-of-the-theme-xstore-lately-urgent/#post-469153? This will help us understand which optimization measures have already been applied on your server and website caching improvements.

Upon reviewing your site configuration, we noticed that a caching plugin has not yet been installed or configured, and no CDN has been enabled, also even though we previously recommended these steps to improve your website’s performance.

Additionally, from time to time your web-site has 503 error (https://gyazo.com/e3fac03dcf69b065d7dc33a2e04d95ed) that is not related to our theme but rather to hosting configuration, so you need to contact to your hosting provider with such request (more information: https://developer.mozilla.org/en-US/docs/Web/HTTP/Reference/Status/503)

Please note that we do not provide additional customization through our support forum. If you require professional assistance with site optimization, we kindly suggest contacting our customization team, as this service is beyond the scope of our standard support.

Useful topics:
https://www.8theme.com/topic/severe-website-speed-issue-despite-litespeed-optimization-and-minimal-plugins/#post-468650
https://www.8theme.com/topic/product-image-display-issue-after-patch-update/#post-468564

Best regards,
Jack Richardson
The 8Theme’s Team

Dear @issafineboy,

We have provided a response to your request in the following reply: https://www.8theme.com/topic/excessive-cpu-usage-of-the-theme-xstore-lately-urgent/#post-469153.

Additionally, we kindly ask that you create separate topics for your questions instead of adding them to other customers’ discussions.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @issafineboy,

Regarding the high CPU usage issue, please note that several factors can affect server performance, including the number of active plugins, caching configuration, and the amount of dynamic content on your site. We recommend the following steps to help optimize CPU usage:

1. Ensure that all plugins (https://www.8theme.com/documentation/xstore/plugins/plugins-update/) and the theme (https://www.8theme.com/documentation/xstore/theme-installation/theme-update/) are updated to their latest versions.
2. Use a caching plugin (such as WP Rocket or W3 Total Cache) to reduce server load. (theme documentation: https://www.8theme.com/documentation/xstore/troubleshooting/the-ultimate-2025-guide-to-boosting-wordpress-speed-with-xstore-theme/)
3. Optimize images and other media files to decrease page size.
4. Disable or remove any unnecessary plugins or scripts. For example, you can deactivate the Maintenance plugin, as this functionality is already built into the XStore theme (https://www.8theme.com/documentation/xstore/xstore-features/maintenance-mode/). For managing the privacy of your shop page, you can also review WooCommerce’s built-in options (https://woocommerce.com/document/configuring-woocommerce-settings/coming-soon-mode/). Additionally, the “Classic Widgets” plugin is not required, as this feature is already available in your current settings (https://gyazo.com/a7120679d4a64ca2e986583ed9f4379a).
5. Consider using a Content Delivery Network (CDN) to improve load times and reduce server requests.
6. Check with your hosting provider to ensure that the server configuration is optimized for WordPress.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @mantolis,

Please try adding the following custom CSS in your Header Builder under “Mobile Menu Widget → Advanced (tab) → Custom CSS”:

selector .etheme-elementor-mobile-menu-wp_menu .current-menu-item {
    --et_link-color: red;
}

You can view a frontend example here: https://gyazo.com/52585fa46ec18addbf532b8e6f84a788

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Simon,

We have temporarily enabled the “Disable Pjax pagination” option in XStore Theme Options -> Speed Optimization: https://prnt.sc/zZxldufICsCD. Please clear your cache and check if this resolves the main issue. If the problem persists, we would appreciate it if you could provide a video demonstrating the issue so that we can reproduce it on our side.

Additionally, please find attached a similar topic with a related solution and further details: https://www.8theme.com/topic/shop-page-fiter-by-category-then-show-more-will-do-endless-loading/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Pites,

Thank you for your message and your kind words.

We are sorry to hear that you are experiencing difficulties with the translation feature in your third-party plugin. If their support is not satisfactory, you may consider using an alternative plugin that offers better assistance. We appreciate your understanding that we are not providing support for issues of third-party plugins.

If your main request has been resolved, please mark this topic as closed.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Pites,

After reviewing your request, we can suggest the following solution. You can hide the default shop description area on product category/tags archive pages by adding the following custom CSS:

.term-description.et_second-description ~ .after-products-widgets {  
    display: none;  
}

This will hide the main (shop) widgets on archive pages that have custom secondary descriptions. If no such area exists, the default (shop) content will be displayed.

With all due respect to our customers, we provide our support according to Envato privacy policy for our products only. So, we recommend contacting the support team of the respective plugin, as each company is responsible for providing support for its own products. If you find that the issue occurs only when using our theme on your website, we will be glad to check for compatibility. However, at this stage, it appears that the plugin may need to be configured correctly.

Thanks for understanding and respecting our support policy.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Gökdeniz ATEŞ,

Thank you for your detailed message and for sharing the steps you have already taken to improve your website’s performance.

We truly appreciate your efforts and understand how important this project is for you. We are sorry to hear that the performance has not improved despite your optimizations.

Could you please describe in detail the specific issues you are experiencing (for example, slow page loading times, problems with particular content, or the results of website speed tests from services such as https://pagespeed.web.dev/)? Additionally, please provide us with any videos or screenshots if possible, so we can better understand your request.

Thank you for your patience and cooperation. We are committed to helping you resolve this issue as soon as possible.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Chris0483,

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Hello @whym,

Please check now.

Since you are using the EWWW Image Optimizer plugin, which replaces the original image source with a data-base64 source value, the hover effect was not functioning correctly. To resolve this, you need to add such images to the exclusions list in your plugin settings: https://prnt.sc/Qh4bcmXpi93W.

We have added the “main-hover-slider-img” image class to the exclusions, and the hover effect is now working properly (example: https://gyazo.com/97ec98e070c84aee45b24fbb780922c3).

For more details about the plugin settings, please refer to: https://docs.ewww.io/article/74-lazy-load

You can also review a similar solution for the WP Rocket plugin here: https://www.8theme.com/topic/wp-rocket-plugin-and-smart-carousel-issue/#post-409913

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @islam,

Please check it now. We have improved your labels by adding a custom CSS snippet to the Checkout Page widget: https://gyazo.com/f9dba47c793967a0ab6fae418e8b4b1c

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @ianbarker24,

Please provide us with the correct wp-admin access so that we can review your settings and work on implementing the solution.

Best regards,
Jack Richardson
The 8Theme’s Team