Jack Richardson

Hello @Mirza Ahtsham,

Please, check now. We updated our previous reply.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Mirza Ahtsham,

After reviewing your setup, we found that you are using the default layouts from Theme Options -> Blog -> Single post settings for your custom post type items. Therefore, the breadcrumbs section is displayed on these posts if it has been configured in “Theme Options → Breadcrumbs”. Once we enabled this option, the breadcrumbs appeared correctly: https://gyazo.com/d7286ff6da07451d4cd5123fa4c67cbd.

Please note that these breadcrumbs settings are global (https://gyazo.com/d971e6588a1928c7a3b1c027a21ebfcd). If you wish to disable them on specific pages, you can do so in the “XStore Layout settings” within the page or post backend: https://gyazo.com/57cc02537faa323df367f095ebe7491b.

Additionally, the background image in the breadcrumbs section is displayed when your post has a featured image. If you prefer to disable this background, you can add the following custom CSS in “Theme Options → Theme Custom CSS”:

.single .page-heading {
    background: no-repeat;
    margin: 0;
}

We would like to confirm whether this solution meets your requirements.

If you wish to create more advanced layouts with specific conditions, we recommend exploring our “XStore Builders”: https://www.8theme.com/documentation/xstore/xstore-builders/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @ilayozbalci,

Please note that your store is currently in “Coming Soon” mode, which means it is not visible in an incognito browser but is correctly displayed for logged-in customers (https://prnt.sc/mThX4ULn14v9). If you would like to make your store live, please review the WooCommerce store visibility settings (https://prnt.sc/jS0hBxmCbBXr). For more information, please visit: https://woocommerce.com/document/configuring-woocommerce-settings/coming-soon-mode/

We have checked your pages, and they are displayed and configured correctly. If you have any specific questions, please provide detailed clarification along with screenshots or videos.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Pites,

Regarding your question, “How can I set a different product order in each category?”, please note that such a request should be submitted to WooCommerce Support, as the display of products on product archive pages (category, shop, and other taxonomies) is managed by the WooCommerce plugin code.

Previously, we provided you with details on how to add custom code to your Single Product page using the Single Product Builder in the Customizer. As you requested our assistance, we have created the snippet for you and added the code (https://prnt.sc/nGXtAsBAYRLU) you wanted to display on your single product pages: https://prnt.sc/r9ZWTc6jHiSe

Please check the frontend of your single product pages and share your feedback on the results.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Ivan,

Thank you for your understanding and for reviewing our tests. We kindly recommend implementing the optimizations suggested in the following reply: https://www.8theme.com/topic/bug-themepjax-min-js-error-causes-product-grid-to-freeze-on-desktop-lovare-bg/#post-469345. These improvements may help resolve issues specific to your device or browser configuration.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Lantalau,

Could you please provide us with the correct login URL and valid credentials? We are currently unable to access your website.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Ivan,

With all due respect, we have suggested a solution to optimize your images, as there is no need to load a 200 KB product image with a 1000 px size when it is displayed in a 300 px section. We also provided a testing video showing that all images are displayed simultaneously without hovering or other actions. This indicates that a slow network connection may still be the issue. We kindly ask you to test the site from another device and allow the image to load without hovering over it, as hovering triggers the browser to prioritize loading the active section the customer interacts with.

Also, if you disabled the suggestion options, then there are no other lazy-load script from our theme that could cause such issue on your images.

Please note that support on our forum is provided directly by developers, ensuring that your request has been thoroughly tested and analyzed.

If you require further assistance, you may either provide temporary wp-admin access or create a staging website with the same content so that we can reproduce the issue and review the settings.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Ivan,

The issue with your images is not related to lazy loading but rather to their large file size. As a result, customers using slower connections (such as 3G or 2G) may experience delays when loading images. We recommend optimizing the images on your website by using smaller dimensions. Currently, your product images are displayed in full width (1000px size), whereas a standard size of approximately 300×300 pixels or similar is typically sufficient.

WooCommerce documentation: https://woocommerce.com/document/woocommerce-customizer/product-page-and-images/#product-images

Please note that when you change the WooCommerce product image sizes in WordPress, the new dimensions apply only to images uploaded after the change. Any product images uploaded before the update will continue to use the previous cropped versions, which may cause inconsistent sizing, blurry thumbnails, or layout issues on your shop and product pages.

Regenerating thumbnails resolves this issue by recreating all existing image sizes according to your updated settings. This process scans your media library and generates new versions of each image based on the current WooCommerce and theme image dimensions. Once completed, your shop grids, product galleries, and thumbnails will display correctly in the new sizes, ensuring a consistent and professional appearance across your online store.

Additionally, you can enable the “Disable native WordPress lazy loading” option in Theme Options -> Speed optimization if you need to disable the browser lazyload for your images on web-site.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @MKT,

You have a caching plugin installed on your store, which prevented the custom CSS you added from being applied in an incognito browser. However, when accessed through the login window, the loading state is not displayed, so the loader issue has been resolved.

We kindly recommend clearing all caches, including the CDN cache if you are using one on your website, and then checking again.

Best regards,
Jack Richardson
The 8Theme’s Team

Dear @neeha,

All our demos are created using the free version of the Elementor PRO plugin – PRO Elements, which provides almost the same functionality as the Elementor PRO plugin and is fully compatible with the official paid version.

However, based on the information from your website, it appears that you are already using the paid version of Elementor. Therefore, if you wish to update this plugin, please check for available updates in the account from which you purchased it.

For more details, please visit: https://elementor.com/help/how-to-update-elementor-and-elementor-pro/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @engeldeluxe,

We have also checked using the admin credentials, and the quantity is not displayed in the mini-cart: https://gyazo.com/94b65e1d17d7686f04f7791f7e8f90ab. Please try removing the product or adding a new one so that the mini-cart content refreshes according to the settings. If the issue persists, kindly provide us with a video from your side.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Ivan,

We have reviewed your website but did not observe the issues you described. Could you please provide a video from your side or detailed steps to help us reproduce the issue on our end? A video of our test is attached in the private content.

Best regards,
Jack Richardson
The 8Theme’s Team

Hi @Jennifer,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ To apply settings for images from Appearance > Customize > WooCommerce > Product Images you need to regenerate thumbnails using appropriate plugin.

These settings for images come from WooCommerce plugin, not from our theme, you will get the same result on the Shop page even after activating another theme, not XStore.
We would recommend you use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery, or you can use the CROP option 1:1.

If our recommendation doesn’t solve your request, we would recommend you contact support of WooCommerce – https://wordpress.org/support/plugin/woocommerce/
We hope this information is helpful.

Warm Regards,
Jack Richardson
The 8Theme’s Team

Hello @Eleni,

It is not possible to import this page as it is dynamic page with projects from your web-site. If you would like to install the portfolio functionality, you can manually configure the page by following our documentation: https://www.8theme.com/documentation/xstore/theme-installation/portfolio-page/. Portfolio configuration you can set in Theme Options.
If you still require our assistance, please feel free to contact us.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Ivan,

Could you please, temporarily enable the “Disable Pjax pagination” option in XStore Theme Options -> Speed Optimization: https://prnt.sc/zZxldufICsCD. Then, clear your cache and check if this resolves the main issue. If the problem persists, we would appreciate it if you could provide a video demonstrating the issue so that we can reproduce it on our side.

Also, if you need our assistance, provide us temporary wp-admin access in private content.

Additionally, please find attached a similar topic with a related solution and further details: https://www.8theme.com/topic/shop-page-fiter-by-category-then-show-more-will-do-endless-loading/

Best regards,
Jack Richardson
The 8Theme’s Team