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Slow Website Performance - by Palette Studio

This topic has 8 replies, 3 voices, and was last updated 4 years, 9 months ago ago by Olga Barlow

Palette Studio

Participant

July 17, 2019 at 18:11

Dear Team X Store. I had a meeting with my developers and we have some issues with the site loading speed that is affecting my performance. Using google page speed insights the developers found it takes 6.2s for First contentful paint and 8 seconds for meaningful paint. Please advise if the theme is slowing this down and how to resolve this. many thanks, Alex

#217294 Copied Theme version: 5.3.2 WooCommerce version: 3.0.5

7 Answers

Rose Tyler

Support staff

July 18, 2019 at 08:59

Hello,

Unfortunately, our standard support does not include site optimization services. If you need help with this you can submit the request to the WPKraken team.
Read more – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website

Regards

#217322 Copied

Palette Studio

Participant

July 18, 2019 at 20:53

Hey Rose, Thanks for the reply. I’m not asking for complimentary site optimization. My technical hosting team is asking if the theme itself is slow. They’ve identified issues in the script, particular on the mobile side and so I’m reaching out to you to see if this a known issue with X store?
Best,
Alex

#217356 Copied

Olga Barlow

Support staff

July 19, 2019 at 09:32

Hello,
We have optimized the theme as much as we could. To speed up your site install cache plugin and optimize images using Tinypng http://prntscr.com/oh6ofk . Here is an example of optimized images and how it could save up to 80% for you http://prntscr.com/oh6nsp

Regards

#217368 Copied

Olga Barlow

Support staff

July 19, 2019 at 09:36

P.S. Your site looks very stylish! Good job. Would you mind if we add it to showcase of live sites http://prntscr.com/oh6qn0 ?

Regards

#217369 Copied

Palette Studio

Participant

July 19, 2019 at 19:05

Thank you. We will work on getting these fixes implemented.

#217380 Copied

Palette Studio

Participant

July 19, 2019 at 19:05

Your so kind! yes please do! Thanks

#217381 Copied

Olga Barlow

Support staff

July 22, 2019 at 14:38

Hello,

Thank you. Feel free to contact us if I can help you with anything else.

Regards

#217479 Copied
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