Product Image Display Issue After Patch Update

Hello Support Team,

Thank you for reaching out to us and for providing detailed information about the issue.

We appreciate the troubleshooting steps you have already taken.

To assist you further, please provide the following details:
– The version of the theme
– A link to the affected page
– Temporary admin access (if possible) so we can inspect the configuration and identify the cause
– Screenshots or videos of the issue (you can share the url of such attachments you upload on services such as https://fex.net/)

Once we receive this information, our technical team will review the issue and provide a solution or guidance on the next steps.

Thank you for your cooperation and patience.

Best Regards,
Jack Richardson
8Theme’s Team

Hello @benedictusdito,

Could you please check the website now? We have made some configuration changes in the Theme Options.

Please note that website performance optimization is a complex process that involves various aspects of your site, including plugin configuration, image optimization, caching, server performance, and more.

To demonstrate the potential of our XStore theme, please refer to the following example:
https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/ev9tp94xax?form_factor=desktop
As shown, our theme can achieve a score of 80+ on mobile and 90+ on desktop, which is an excellent result for an e-commerce theme.

We kindly recommend reviewing the following points for your website:
– Optimize all images (use modern formats such as WebP and ensure proper compression)
– Configure a caching plugin (for example, WP Rocket)
– Ensure your server is optimized for WordPress and WooCommerce
– Minimize the use of heavy third-party plugins

All these factors significantly affect website speed and overall performance.

For detailed guidance on speed optimization, please review our dedicated article that covers the most important theme settings to configure:
https://www.8theme.com/documentation/xstore/troubleshooting/the-ultimate-2025-guide-to-boosting-wordpress-speed-with-xstore-theme/

Please note that performance optimization is beyond the scope of our support, in accordance with Envato’s support policy.

Best regards,
Jack Richardson
The 8Theme Team

Hello @benedictusdito,

According to Google PageSpeed Insights, render-blocking resources are files such as CSS and JavaScript that delay page loading because the browser must process them before rendering the content.
For more information, please refer to the following article: https://docs.wp-rocket.me/article/1883-render-blocking-requests

Please note that performance optimization is beyond the scope of our support, in accordance with Envato’s support policy. If you have any questions regarding the configuration of the WP Rocket plugin, we kindly ask you to submit your inquiry through their support forum: https://wp-rocket.me/support/

Best regards,
Jack Richardson
The 8Theme’s Team

Dear benedictusdito,

It’s great having you in our WordPress & WooCommerce community!

Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

Leave Feedback →
(takes less than a minute)

Together, we grow stronger with every release.

Topic closed.
The 8Theme Team