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Desktop Checkout Credit Card Box clears as screen scrolls but only when user logged in, ok as guest

This topic has 6 replies, 3 voices, and was last updated 22 hours, 29 minutes ago ago by Tony Rodriguez

ianbarker24

Participant

April 16, 2026 at 12:03

Hi,

I’m finding that when accessing the website on a non mobile device, as a guest user, I can checkout using stripe credit card sucessfully. However when I try and enter credit card details, on a non mobile device, when signed in to an account, the credit card fields clear as I scroll the screen, preventing sucessful checkout. If I enter the credit card details without scrolling I can checkout sucessfully.

No problems from a mobile device, signed into an account or not.

I have cleared caches and the problem is also being reported by customers trying to make purchases.

I believe that there was a similar issue reported in 2024 but I can’t see from that forum record what the fix was?

Many thanks
Ian

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5 Answers

Jack Richardson

Support staff

April 16, 2026 at 13:25

Hello @ianbarker24,

Please provide us with the correct wp-admin access so that we can review your settings and work on implementing the solution.

Best regards,
Jack Richardson
The 8Theme’s Team

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ianbarker24

Participant

April 16, 2026 at 13:51

Really sorry Jack, please use the wp-admin password in the private content box below.

Thanks
Ian

Content is visible for topic creator and
support staff only.

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Jack Richardson

Support staff

April 16, 2026 at 14:04

Hello @ianbarker24,

Please check it now. We have disabled the Sticky Sidebar option (Theme Options -> WooCommerce -> Cart Checkout Advanced Layout), as it conflicts with the rendering of the payments card during scrolling (https://gyazo.com/be932c526f94e654a5499483b01cdcc3).

Best regards,
Jack Richardson
The 8Theme’s Team

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ianbarker24

Participant

April 16, 2026 at 14:16

Thanks for the support! My topic “Desktop Checkout Credit Card Box clears as screen scrolls but only when user logged in, ok as guest” has been successfully resolved.

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Tony Rodriguez

Support staff

April 16, 2026 at 14:16

Dear ianbarker24,

Thanks for being part of our WordPress & WooCommerce community!

We’re happy we could assist you. Your feedback truly matters — it helps us make XStore better, faster, and more reliable with every release.

Leave Feedback →
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Together, we’re shaping a better WooCommerce experience for everyone.

Topic closed.
The 8Theme Team

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The issue related to '‘Desktop Checkout Credit Card Box clears as screen scrolls but only when user logged in, ok as guest’' has been successfully resolved, and the topic is now closed for further responses

Desktop Checkout Credit Card Box clears as screen scrolls but only when user logged in, ok as guest

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