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Issues on my site. Some things broke and shop not working correctly

This topic has 6 replies, 4 voices, and was last updated 23 hours, 1 minute ago ago by Tony Rodriguez

Jennifer

Participant

April 20, 2026 at 22:46

Hi there,

We are experiencing some issues with our shop page.
We updated our site, and now the shop page is not displaying the products:
https://postimg.cc/fJt64pgG
Also, the logo is not showing and some lines appeared in our menu:
https://postimg.cc/qhDZSxsS

Can you help us solve this issue?

Thank you and best regards,

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support staff only.

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5 Answers

Andrew Mitchell

Support staff

April 21, 2026 at 07:10

Hello, Jennifer,

We have resolved the issue with the store and menu. However, we have noticed that the logo is completely missing from your website and from the uploads. Therefore, you will need to re-upload it. We also recommend updating all related plugins, including WooCommerce.

Best regards,
8Theme Team

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Jennifer

Participant

April 21, 2026 at 12:16

Hello,

Thank you for your reply.
We notices the menu is looking good
But the shop page is still missing the products.

regards,

#469262 Copied

Jack Richardson

Support staff

April 21, 2026 at 15:26

Hello @Jennifer,

Please check it now. We have re-saved your shop page settings: https://prnt.sc/OU4TAPssGMFf

Frontend result: https://prnt.sc/KK7NJwAczYhr

If you still missed the logo image in your header, please, open the Customizer -> Header builder -> Logo and upload the correct image as it seems the origin image (https://ohtea.com.ar/wp-content/uploads/2024/02/cropped-favicom-logo.png) was removed on your server.

Best regards,
Jack Richardson
The 8Theme’s Team

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Jennifer

Participant

April 21, 2026 at 17:33

Thanks for the support! My topic “Issues on my site. Some things broke and shop not working correctly” has been successfully resolved.

#469285 Copied

Tony Rodriguez

Support staff

April 21, 2026 at 17:33

Dear Jennifer,

We really appreciate your time and engagement within the WordPress & WooCommerce community

Your feedback drives every improvement we make in XStore — helping us deliver a smoother and more flexible experience with each update.

Leave Feedback →
(takes less than a minute)

Your input makes a real difference.

Topic closed.
The 8Theme Team

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Issues on my site. Some things broke and shop not working correctly

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