Issues on my site. Some things broke and shop not working correctly

This topic has 6 replies, 4 voices, and was last updated 23 hours, 1 minute ago ago by Tony Rodriguez

  • Avatar: Jennifer
    Jennifer
    Participant
    April 20, 2026 at 22:46

    Hi there,

    We are experiencing some issues with our shop page.
    We updated our site, and now the shop page is not displaying the products:
    https://postimg.cc/fJt64pgG
    Also, the logo is not showing and some lines appeared in our menu:
    https://postimg.cc/qhDZSxsS

    Can you help us solve this issue?

    Thank you and best regards,

    Content is visible for topic creator and
    support staff only.
    5 Answers
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 21, 2026 at 07:10

    Hello, Jennifer,

    We have resolved the issue with the store and menu. However, we have noticed that the logo is completely missing from your website and from the uploads. Therefore, you will need to re-upload it. We also recommend updating all related plugins, including WooCommerce.

    Best regards,
    8Theme Team

    Avatar: Jennifer
    Jennifer
    Participant
    April 21, 2026 at 12:16

    Hello,

    Thank you for your reply.
    We notices the menu is looking good
    But the shop page is still missing the products.

    regards,

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 21, 2026 at 15:26

    Hello @Jennifer,

    Please check it now. We have re-saved your shop page settings: https://prnt.sc/OU4TAPssGMFf

    Frontend result: https://prnt.sc/KK7NJwAczYhr

    If you still missed the logo image in your header, please, open the Customizer -> Header builder -> Logo and upload the correct image as it seems the origin image (https://ohtea.com.ar/wp-content/uploads/2024/02/cropped-favicom-logo.png) was removed on your server.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jennifer
    Jennifer
    Participant
    April 21, 2026 at 17:33

    Thanks for the support! My topic “Issues on my site. Some things broke and shop not working correctly” has been successfully resolved.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 21, 2026 at 17:33

    Dear Jennifer,

    We really appreciate your time and engagement within the WordPress & WooCommerce community

    Your feedback drives every improvement we make in XStore — helping us deliver a smoother and more flexible experience with each update.

    Your input makes a real difference.

    Topic closed.
    The 8Theme Team

  • Viewing 6 results - 1 through 6 (of 6 total)

The issue related to '‘Issues on my site. Some things broke and shop not working correctly’' has been successfully resolved, and the topic is now closed for further responses

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.