Jack Richardson

Hello @Mike,

As you are creating a header based on Elementor, please follow the steps below for translation and for adding display conditions. You only need to translate the template into the secondary languages of your choice. Polylang Connect for Elementor plugin will automatically apply the appropriate settings to display the correct templates based on the language selected by the user.

For more details, please refer to the Polylang documentation: https://polylang.pro/how-to-translate-elementor-with-polylang/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @islam,

The city field is, by default, a text input and is not related to the theme’s functionality, as this type of field is provided by the default WooCommerce plugin (https://prnt.sc/T8KML4Z1jPLA). If you would like to automatically load a list of cities as a dropdown selection, we recommend submitting your request to the official WooCommerce support team for suggestions on how to implement this feature.

Since your request is not related to a bug or issue with our theme, we kindly ask you to close this topic if you have no further questions regarding this matter.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @islam,

Please find these settings under Theme Options -> Live Theme Options → WooCommerce → Checkout Settings (https://prnt.sc/Y-dSo2j68hTY → https://gyazo.com/b036c70569a765aef0961d159fb30692).

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @benedictusdito,

As you are using the menu widget that displays a menu created in the backend (Dashboard → Appearance → Menus), you will need to modify the items there.

Example: https://gyazo.com/f3ee8c65f4dc6335d53cc100c7f01f72
Frontend result: https://prnt.sc/xDxEdJST0g8x

XStore icons package: https://xstore.8theme.com/xstore-icons

You can also find detailed instructions on how to add a custom image to menu items here:
https://www.8theme.com/documentation/xstore/menu-set-up/how-to-add-an-image-for-a-menu-item/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @islam,

Please check it now. You have set only one value for the select option range, but it should be a range: https://gyazo.com/18c0065fd02e6211a90b0d30ee85e2d7. If you would like to use it as an input field, please set the type to “Input”: https://prnt.sc/ENPenNWZDMHh.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @laboteknoloji,

Could you please temporarily disable the CDN cache on your website and check the results? We have also noticed that JavaScript scripts are not functioning on your single product pages (for example, the AJAX search in your header), which may be caused by caching or optimization settings applied specifically to those pages. These scripts work correctly on other default pages.

Additionally, the admin bar (visible when logged in) appears only on single product pages, while it is missing on other pages or single posts, which also indicates a possible caching issue.

Could you please verify whether there are any additional script optimization settings configured on your server? If so, please temporarily disable them as well.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Fabiola,

We have deactivated the mentioned plugin (https://gyazo.com/f81b33fe80076ff9ef88e4ff455ef1dc), and the email field is now displayed correctly on your checkout page: https://gyazo.com/e59efd2dd36b45e871c179ed1f14a618.

Please make sure that the plugin remains disabled when testing. When the plugin is active, the email field does not appear, which causes an error during form data validation: https://gyazo.com/4118780dc7755f18d6df6d58ca563817.

At this time, we have left the plugin inactive so that you can verify the issue on your side.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Bleausard,

If you are using the Header Builder based on the Customizer settings, it is possible that multiple headers are activated on your website. In this case, you will need to either remove the additional headers to ensure a single header is displayed across all pages or adjust the settings of the multiple headers as needed. Based on your screenshots, it appears that you have a separate header configured for the homepage with the overlap setting enabled.

For more details, please refer to the following documentation:
https://www.8theme.com/documentation/xstore/troubleshooting/cant-see-changes-in-the-header-on-the-home-page/
https://www.8theme.com/documentation/xstore/troubleshooting/how-to-enable-header-overlap/

If you are using the Header Builder based on Elementor, you may have several templates with conditions that assign a separate header to the front page. Please review the following documentation for guidance:
https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

If you still require our assistance, please provide temporary wp-admin access in the private content section.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Mahi,

Thank you for your message.

If you wish to make your container smaller, you can adjust the width settings as shown in the following screenshot: https://gyazo.com/183f00b35f1a4c215b3f7326a7b3bc8d.

Regarding the logo size, please try setting your logo parameters as demonstrated here: https://gyazo.com/b7ccfcd7223240210b085e291741b755 (only adjust the width setting and leave the others unset).

Unfortunately, the screenshot you provided is of low quality, so we were unable to review it properly. If you still need our asssistance, could you please provide higher-quality screenshots and indicate which parts you would like to minimize?

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Joyce Akiko,

Please note that the button colors set in the Theme Options do not affect the button styles on the single product page created with the Elementor builder, as this page uses separate settings for the “Add to Cart” widget. To modify this widget, please go to “Dashboard → XStore Builders → Single Product Builder”, and open the widget settings (example: https://prnt.sc/p_kuLEb2RgX7).

For the “Add to Cart” button style on your Archive Products template, you can also find specific settings in the Archive Products widget (https://prnt.sc/a3Mr-v9HbOaZ) within the Shop Builder.

XStore Builders documentation: https://www.8theme.com/documentation/xstore/xstore-builders/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @mostafa,

Yes, please try importing it on a fresh WordPress installation and check if the issue persists. Kindly avoid performing any additional actions or installing extra plugins, as we need to identify the source of the problem. If you encounter any issues on a clean installation with only the required plugins for your demo, please provide the details, and we will review the matter.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @mostafa,

After reviewing your website, we noticed that you already have a large number of additional plugins (such as Litespeed cache, Starter Templates, Site Kit by Google etc.), custom products, and other configuration changes. As stated in our documentation, for correct import of demo content, we highly recommend performing the demo import on a fresh WordPress installation.

You can find more information about this process here:
https://www.awesomescreenshot.com/image/49490942?key=82aefb8f59d5f0b32f1ebbc934a77be9

Therefore, we kindly ask you to carry out the demo import on a fresh installation and check the results. For more details, please refer to the following links:
https://www.8theme.com/documentation/xstore/theme-installation/xstore-setup-wizard/
https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @islam,

The issue should now be resolved. However, since you are using the CDN (https://gyazo.com/d4f784b0e97638f537533a353c31943a), a cached version of the previous issue may still be displayed, so, please, clear your caches and check then. We have tested the issue while logged in on a mobile device (that does not affect any caches for logged in customers), and only the lightbox appears when clicking on the image.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @mantolis,

Please check it now. We have added custom CSS to your Header Menu widget in the Header Builder:

selector .etheme-elementor-nav-menu .menu-static-block.nav-sublist-dropdown {
    background: transparent;
    box-shadow: none;
    border: none;
    padding: 20px;
}

selector .etheme-elementor-nav-menu .menu-static-block.nav-sublist-dropdown .block-container {
    box-shadow: 1px 5px 10px 1px rgba(0,0,0,0.5);
}

You can view the frontend result here: https://gyazo.com/4905520c85cebe280fd528fdeb544b03

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @benedictusdito,

We have checked the issue on a mobile device, and everything appears to be working correctly. A video of our test has been attached in the private area. As previously mentioned, this issue seems to be related to your hosting configuration.

Have you contacted your hosting provider regarding this matter? If so, could you please share their feedback with us? Additionally, have you tested the issue with only the required plugins enabled, as we suggested earlier? Please let us know the results.

Best regards,
Jack Richardson
The 8Theme’s Team