Jack Richardson

Hello @javi_web,

In your case, those AJAX settings are not useful because the widgets in the sidebar are displayed in an off-canvas area. Please disable those settings and check again.

The AJAX loading works when scrolling to the element, and applying conditions in scripts to check whether the element is located in an off-canvas sidebar (which may also be configured as static on some devices) is unnecessary and not good code practice that we are trying to avoid in our products.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @javi_web,

Could you please clarify which actions are required to check the performance issues? We checked the live site, and it does not appear to load slowly.

However, after analyzing your ‘et_ajax’ queries, we found that these requests originate from the ajax-loading widgets located in your sidebar (see https://prnt.sc/XP_s0P299EVU). These widgets load either on scroll or during the full page load, and you currently have three such ajax widgets, which are generating the et_ajax requests.

You may try disabling these settings and then check the performance again.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Wikafy,

You can upload it not as an icon from the icon library, but as a custom SVG: https://gyazo.com/9bf96593c4eac3ebe141a66961bda5ea. If you have previously used such an SVG, the icon will be available in your media library: https://gyazo.com/6f00ce9a217fdeeae2f7b670fc3e8b6d. You can also choose account icons from our built-in XStore Icons library: https://gyazo.com/2055f1ce5390f08bb3c13fd249e4302c.

If you would like to use a custom SVG and it is not available in your media library, we can attach the SVG icon in our reply or you can upload your custom svg from svg icons sources such as .

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Kulimary,

Thank you for the additional details.

This issue is not related to the XStore theme. The sale date is stored and processed by WooCommerce itself. In your case, the affected products were imported via CSV, and it looks like the sale date values for those products were not fully normalized through the standard WooCommerce product save process.

That is why the issue appears only for imported products that were not updated manually. Once a product is opened and saved in the WooCommerce product editor, WooCommerce recalculates and saves the sale date correctly, so the date/time becomes correct.

Since you have thousands of products, manually re-saving each product is not a practical solution. We would recommend one of the following options:

1. Re-import the products using WooCommerce’s built-in CSV importer, making sure the sale date columns are formatted correctly.

2. Export the affected products, correct/update only the sale date fields, and import them back using the product ID/SKU mapping so WooCommerce updates existing products instead of creating new ones.

3. Ask your developer or hosting provider to run a one-time WooCommerce CRUD-based batch script or WP-CLI command. The script should process products in small batches, reload the sale date values, set them again using WooCommerce methods such as set_date_on_sale_from() and set_date_on_sale_to(), and save the product, so re-save action is triggered on your products. This will force WooCommerce to normalize the imported sale dates without editing every product manually.

We do not recommend editing the sale date values directly in the database, because WooCommerce applies its own date, time, and timezone handling when products are saved. Direct database changes may keep the same issue or create additional inconsistencies.

In short, the correct fix should be applied at the WooCommerce product data level, either by re-importing the sale dates properly or by running a one-time batch normalization process for the affected imported products.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Renato,

We have checked your website header both in static and scrolling states, and we did not notice any changes in the background or content during scrolling (a video is attached in the private content). Could you please attach a video from your test so that we can better understand your request? You can upload your video to a file-sharing service such as https://fex.net/ and provide the download link.

Additionally, if you require our assistance, please describe the result you would like to achieve (for example, keeping the same background for both static and scrolling states, changing the background only on scroll, or modifying the sticky header scroll type, etc.). You may also provide temporary wp-admin access in the private content if you would like us to assist with the configuration.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Kumar,

With all due respect to our customers, your request is not related to our theme, as it concerns an issue with the Mailchimp plugin connections. We have checked your website settings, and they are correct. No such notice appeared on the frontend during our tests.

If you need any assistance with configuring Mailchimp, please contact their plugin support. You may also find the following documentation helpful: https://www.mc4wp.com/kb/what-to-do-if-you-run-into-trouble/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @nkalogerogiannis,

Our functionality works correctly; however, for products that do not have the “Primary attribute” you set as “Print,” the variations are displayed based on all combinations defined in the product attributes. You can see an example of such a product here: https://gyazo.com/1b3c313312368f7bd7033886d2f71369.

If you would like to have more advanced functionality for separating variable products as variations, you can deactivate our built-in functionality and install a plugin that offers more advanced configuration options. It is not possible to implement all customer requests within the theme settings due to the specific structure and size of certain features, which are more appropriately managed through separate plugins with their own settings.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Marlon,

We have enabled the debug log to investigate the fatal errors, and it appears that Imunify360 (installed on your hosting) triggered a false positive and mistakenly removed an Elementor Pro class responsible for querying Archive Descriptions. Elementor has already contacted Imunify to resolve the issue, and the false flag has been removed.

Websites using Imunify360 should automatically restore the removed file; however, depending on your hosting environment, you may need to reinstall Elementor Pro manually.

Therefore, we kindly ask you to contact your hosting provider. Additionally, please note that the wp-admin login URL you provided does not grant us access to the dashboard, so we were unable to check your plugin versions or other settings.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @nkalogerogiannis,

We have configured the following settings: https://gyazo.com/af176217c3968735ed534b36d48341dc
The frontend result is as follows: https://gyazo.com/0846002b7c0e3a8473b1da21a76e12c0

Could you please check using the suggested configuration? If you still experience any issues, kindly clarify which product we should test and what result you would like to achieve.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @mantolis,

We have disabled the “Disable Pjax pagination” option in your Theme Options under Speed Optimization. Could you please check it now? We have verified on our side, and the pagination appears to be working correctly.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Arka Sarkar,

Please check it now.
The image was previously set in your footer content (https://gyazo.com/aeb1f597fad1e15d77cb55ffa267331b) but had been removed from your server. We have removed the broken image, so you can verify that the issue has been resolved. Please remember to clear your cache in Litespeed cache plugin.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @javi_web,

1. Our Sales Booster “Quantity Discounts” feature can be enabled globally and configured for specific products: https://gyazo.com/e3e2f2244e2966e33828a01234b9bfbf. You can activate the feature in the Sales Booster panel without configuring any settings (leaving the values empty) and then set it up manually for individual products: https://gyazo.com/63a415ed6c11c1a3ebecc3d1bf1b288a.

2. We have not encountered this issue on our customers’ websites or our demo. Could you please provide us with a video of your testing process so that we can review the steps and attempt to reproduce the issue locally?

3. As we noticed that you have some coding experience, we have attached a template in the private content section for your reference. You can use it to analyze and review the requested hooks and actions for your customizations.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @mantolis,

Thank you for providing us with the correct access. Could you please check it now? We have configured your theme options.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Zg007,

Thank you for your message. We appreciate your understanding and cooperation.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @John,

This is not an issue. The single product sliders are not set to auto-scroll because such functionality would require a heavy script and causes issues on carousel navigation sometimes. You can scroll through the main gallery manually, and the thumbnail carousel will highlight the active thumbnail. However, it will not automatically move to the next section if your image is outside the visible slide area.

Best regards,
Jack Richardson
The 8Theme’s Team