Jack Richardson

Hello @John,

Could you please provide us with a video demonstrating the issue? We have tested it across your products and did not encounter the same problem on the frontend: https://gyazo.com/ca86767a9ca764acb425b9c0c785a9aa.

Additionally, please clear your browser cache as well as the cache in any cache plugins before testing again.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @John,

Please open “Theme Options → Theme Custom CSS” and locate the custom CSS that forces the thumbnail sliders to align at the center (see: https://gyazo.com/f3064863e5a378b38a393a4e95fe6fc0). Kindly remove this custom code.

If you still require our assistance, please provide the correct temporary WP‑Admin access in the private content section.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @tatad,

You are currently using the Elementor Share Buttons element on your single product templates. We have checked and found that this issue also occurs on other customers’ websites and is not related to the theme used. For reference, please see: https://github.com/elementor/elementor/issues/9920.

According to one of the suggested solutions, the problem appears to be caused by the “%” symbol in the product excerpt, which Elementor does not handle properly. Removing this symbol resolves the issue -> https://gyazo.com/83475b09d9a9903e64b6f58420670765.

We noticed that some of your products contain such specific content (see: https://gyazo.com/875bb0d1c38187be45332cb29c75f8e2). We temporarily removed the excerpt for testing, and the popup then worked correctly. You may wish to modify your product excerpts accordingly and check the result.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Zg007,

Thank you for your suggestions. We are currently working on accessibility and SEO improvements for our theme, and these enhancements will be included in the upcoming theme updates. Implementing such improvements only on individual customer websites would not be sufficient, as they need to be applied globally across all theme templates.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Kumar,

1. The social media links configured in the Theme Options (https://gyazo.com/f10e9c87252f1d1cf6ebbd19c247fd83) are displayed on single posts and single products for sharing purposes (https://gyazo.com/2990230fd5b07db8f92c4251d795c589). If you wish to configure social login options (Facebook, Google), you can do so in the XStore Control Panel (https://gyazo.com/82067af12de3db3c6c61952b2bdf5ec3). For more details, please refer to the documentation: https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/

2. You were unable to select your Instagram account because the access token was not set in your API settings (https://gyazo.com/1c2c92490bea59fd602ce5dc8949c2dd). For further information, please see: https://www.8theme.com/documentation/xstore/xstore-features/instagram-api-token/

3. The Google Map can only be displayed in the view provided by your element’s configuration (https://gyazo.com/67deec02ad644deb37668597e9b2ed6d). If you would like to use a different Google Map element, you may install an additional plugin for this purpose.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Haptic X,

Your website is currently in maintenance mode, and the credentials you provided are incorrect. Could you please provide the correct access details so that we can review your settings?

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Safe Desires,

You can prevent certain product swatches from appearing on your pages by using the following custom CSS in Theme Options:

.et_st-default-holder[data-et-holder]:not([data-et-holder=pa_color]) {  
    display: none;  
}

Alternatively, you can hide these product swatches only on specific pages by using:

.page-id-181774 .et_st-default-holder[data-et-holder]:not([data-et-holder=pa_color]) {  
    display: none;  
}

If you would like to display all swatches only on the shop page, please use the following snippet:

body:not(.tax-product_cat, .post-type-archive, .tax-product-tag) .et_st-default-holder[data-et-holder]:not([data-et-holder=pa_color]) {  
    display: none;  
}

Please note that this is considered an additional customization. If you require such customization, you may submit a request for our customization services, as our standard support is provided in accordance with Envato’s policy.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Pites,

You have modified your credentials, which prevented us from logging in to review your settings. Since you have created multiple tab contents for your products using the default content and now wish to migrate that content into an accordion format, please note that there is no quick solution available. Neither our theme nor any builder includes an automatic content migration feature.

Therefore, we recommend implementing WPBakery tabs or default tabs on one of your products and reviewing the frontend. Once everything appears correctly, you can apply the same layout to your other products.

As a suggestion, you may create one example and then use ChatGPT or another AI tool by providing both the old and new versions of your content. This can help assist you in migrating the content into tabs.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Pites,

If you are creating a product tab using the WPBakery Builder, you can utilize the available widgets from the widget list. Alternatively, if you prefer to use simple tags, you can create them with standard HTML tags as described here: https://developer.mozilla.org/en-US/docs/Web/HTML/Reference/Elements/details. Currently we could not check how the content on your product was created as it seems was set using some customizations or additional plugins.

Please create a few test questions and check the results on the frontend. If the solution works correctly, you may proceed with full implementation.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @John,

You may try the following solution: please add the “Apply All Filters” widget to the top of your sidebar area (https://gyazo.com/f3d0297991f5144a19e9a639ae53ce94). This will achieve the desired result, as the sidebar will remain open while you select filters and will only close once you click the “Apply Filters” button.

Additionally, you can review a similar topic with possible solutions here: https://www.8theme.com/topic/off-canavas-sidebar-should-remain-open-when-clicking-shop-filters/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Pites,

Could you please provide such pages urls in private content and also the temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Kind regards, Jack Richardson
The 8theme’s team

Hello @S,

Yes, you may use both functionalities simultaneously.

Best regards,
The 8Theme Team

Hello @M Project,

Thank you for your request. Our theme does not include a built-in feature that allows displaying a custom product video configured for each product using dynamic tags. The recommended approach in your case is to use the ACF plugin, which you can configure for your products and then apply as dynamic tag values. Our theme already provides some tags (https://gyazo.com/201225189e28b079f30aaedc0b58c953, https://gyazo.com/ba2e4821be9489846ad0bfb621948b87) you can also use on your Single product template such as:
product-brand-description
product-brand-image
product-brand-name
product-brand-url
product-brands-images
product-category-heading-image
product-countdown
etc.

Useful resources:
https://www.8theme.com/topic/struggling-to-understand-how-to-add-products-efficiently/#post-468528
https://www.8theme.com/topic/issue-with-product-page-customization-in-xstore-theme/#post-468082
https://www.8theme.com/topic/editing-single-product-page-form-template/#post-467327
https://www.8theme.com/topic/single-product-template-custom-tabbed-content/#post-461178

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @chutipao,

You can either add the following custom CSS in “Theme Options → Theme Custom CSS”:

.page-id-30775 .product-view-mask3 .content-product .footer-product {
display: none;
}

Alternatively, you can use the “Products Grid” widget on your page and configure its settings to display only the icons you need, as the current shortcode you are using does not offer such customization options.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @fookcat,

This effect is built into the Slides widget (https://gyazo.com/63f2488ae7ceda423bc470d8514ac427). There is a separate setting that allows you to enable or disable it for your slides: https://gyazo.com/84b72e7f23535eb8d51cfb7d6de5486a. You can also activate this option in Container -> Style -> Background Slides (https://gyazo.com/37edf4db0d2554c6f365974694093625).

Best regards,
Jack Richardson
The 8Theme’s Team