Hello @Greg,

The excerpts on your elements are displayed correctly, as shown here: https://gyazo.com/0f819bc8f7ffdef3c760bfdd039eee8a, according to your current settings: https://gyazo.com/01470f68d5378f94dd2e1a4f92d604bd.

If you have any cached data, please clear it and check again, as our tests show no issues.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @CakeOwls,

Yes, we have reviewed your video, and it indicates that the redirection is being handled by Cloudflare technology. Changing the theme may resolve this issue, as such redirections can be cached for the currently used theme, and switching the theme often fixes the problem.

Also, you can try to check from another browser, as it can be some extention installed on your browser.

We kindly ask you to contact your hosting provider and submit a support request. Once you receive any feedback, please attach it to this topic so that we can review it further.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @You,

We appreciate your message. It is completely normal to feel a bit uncertain at first, and we are happy to explain how everything works so that you can confidently use the theme and its settings.

Let’s go over the available options. While the default settings in Theme Options are quite basic, most demo versions use local settings for individual elements to make each version as diverse as possible. For example, if you would like to change colors within the page content, you can do so by editing the page with Elementor and adjusting each widget or element directly.

If you wish to modify the site header, please use the Header Builder https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/ Similarly, the footer can be edited through the corresponding Footer Builder. Global settings in the theme options apply in areas where Elementor cannot make changes. This structure is intentional, allowing you to customize your site as much as you wish.

If you are unable to find how to change a specific setting, please let us know, and we will provide detailed instructions.

Please note that we handle all inquiries through our support forum.

Kind regards,
Jack Richardson
The 8Theme’s Team

Hello @hdowthwaite,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind regards, Jack Richardson
The 8theme’s team

Hello @hdowthwaite,

We have temporarily added the following code snippet to your child-theme/functions.php file:

add_action('init', function() {  
    set_theme_mod('etheme_slides', false);  
    set_theme_mod('etheme_mega_menus', false);  
});

After adding it, we refreshed a page on your website to trigger the code, and then we removed the snippet from your functions.php file.

If you would like to enable these menu items, you can copy the same code, change the values to “true,” refresh any page, and then remove the code again.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @S,

If you have created your new products archive template using our XStore builders, you can remove the assigned conditions and continue building your template while displaying the previous shop template (or the default one) to your customers.

If you would like to make changes in Dashboard → Appearance → Widgets and display a shop page without a sidebar, you can disable the sidebar in Theme Options → WooCommerce → Shop Layout. Alternatively, if you are using the XStore builders to create your shop template, you can select a different sidebar area in your Sidebar widget or remove the sidebar from your template.

If you still require our assistance, please attach screenshots or videos illustrating the issue so that we can better understand your request.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @tatad,

The global solution is not yet available. We kindly recommend limiting the items in your menu or using the solution provided in our previous responses.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @javi_web,

Could you please clarify whether you would like to modify a single post or the posts archive? If you need our assistance, please attach some screenshots, url, videos in private content. By default, we use the H2 tag for such titles. However, if you would like to make changes, you can either create a customizable template using our XStore builders (https://www.8theme.com/documentation/xstore/xstore-builders/) or copy the template from the XStore theme into your child theme and make code modifications there. This approach will ensure that your changes are preserved during theme updates.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @hdowthwaite,

We were unable to identify the source of this issue; however, we have implemented a solution that prevents the Testimonials section from appearing in your dashboard. Please check it now.

The solution we applied is as follows (in case the built-in Testimonials feature is enabled, it will automatically be disabled):

add_action('init', function() {  
	if ( get_theme_mod('testimonials_type', false) ) {  
		set_theme_mod('testimonials_type', false);  
	}  
});

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @garyglobe,

Please check now. The issue was caused by an incorrect page being set as the Shop page in “WooCommerce → Settings → Products”. We have also re-saved your Archive Products Builder, Footer, and Header templates.

It appears that the demo media were not imported correctly to your website. If you continue to see broken images or backgrounds, and your website is still in the base setup stage (not yet live with final content), you may reinstall the demo after performing a content reset.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Eragon,

We have temporarily modified one of your simple products: https://gyazo.com/d3a0fd399aba1291a427089ecde124a0. On the product archive, the attributes are now displayed in the same way as for other products: https://gyazo.com/f012bc9c71af68363d600125fa6ad81f.

Could you please clarify the result you would like to achieve? Screenshots or live examples would be very helpful for our understanding.

If you would like to have the static attributes shown on simple products you can use next custom CSS in Theme Options -> Theme Custom CSS:

.product-type-simple .etheme-product-grid-fadeIn-area {
    opacity: 1;
    visibility: visible;
    z-index: 3;
}

.product-type-simple.etheme-product-has-fadeIn-content {
    box-shadow: none !important;
    overflow: visible !important;
    z-index: 3;
}

.product-type-simple.etheme-product-has-fadeIn-content .etheme-product-grid-spacer {
    opacity: 1;
    visibility: visible;
    box-shadow: 0px 0px 6px 0px rgba(0,0,0,0.5);
}

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @hdowthwaite,

Could you please also provide temporary FTP access to your development website so that we can perform the necessary checks?

Best regards,
Jack Richardson
The 8Theme’s Team

Dear @Wikafy,

We hope this message finds you well.

We would kindly like to ask you to test the following solution and share your feedback with us at your earliest convenience.

We have inserted the following code snippet to your child theme’s functions.php file (https://gyazo.com/c88c3ea72714c45d6054ba562c335af0):

add_action( 'after_setup_theme', function() {
    add_filter( 'woocommerce_product_variation_title_include_attributes', '__return_true' );
}, 999 );

This solution has been provided to address compatibility issues that may arise due to conflicts with certain plugins. For your reference, similar cases have been discussed in the following forum threads:

– https://www.8theme.com/topic/pos-plugin-conflicts-with-xstore-core-product-variants/#post-357387
– https://www.8theme.com/topic/composite-product-missing-qty-at-end-of-selection/#post-329653

Frontend results: https://gyazo.com/1622401123bcc9e41d9effb0e4b8243e

We appreciate your cooperation and look forward to your response.

Best regards,
Jack Richardson
The 8Theme Team

Hello @hdowthwaite,

The issue may be related to your website, as you are using the Nitropack plugin, which caches most content, theme options, and object cache is set. We recommend clearing your caches or temporarily disabling the cache configuration, and then checking the results.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @hdowthwaite,

Our theme includes the White Label Branding plugin, which allows you to configure certain sections and pages to be hidden: https://gyazo.com/2dbe1ef8a0ec62473b174d7b0753c54d. Once you have completed the necessary configurations, you can safely remove the White Label Branding plugin: https://gyazo.com/ea9b057cc06b653f4d05705d14c50140.

Built-in testimonials can be managed in the Theme Options: https://gyazo.com/b8d9be705b9096515b54c032dce835d5.

Regarding other post types, these were created on your website by your developer using the ACF plugin: https://gyazo.com/fad9b851597c0897bb35d4a9d83da2c4. If you wish to hide or disable them, please contact your developer or submit a request on the official ACF plugin support forum, as this matter is related to their plugin and not to our theme.

Best regards,
Jack Richardson
The 8Theme’s Team