Forum Replies Created

Viewing 30 posts - 18,871 through 18,900 (of 31,382 total)
1 2 3 … 629 630 631 … 1,045 1,046 1,047
  • Avatar: Eva
    Eva Kemp
    Participant
    March 18, 2015 at 22:44

    Hello,

    Please take our apologies for a long delay.
    It is caused by new themes updates due to compatibility of new Woocommerce plugin.
    Please update the plugin to the latest version and check your products after that.

    Thank you.
    Regards,
    Eva Kemp.

    #50722 Copied In reply to: Paginated Sales Page
    Avatar: Eva
    Eva Kemp
    Participant
    March 18, 2015 at 22:41

    Hello,

    We’re sorry for a long delay.
    It’s caused by new theme updates due to compatibility of new Woocommerce plugin version.
    There is also a new release of Visual Composer plugin. Please update it https://www.8theme.com/download-plugins/ as well as other plugins and the theme.
    Before update don’t forget to create a back up of your files and database. Also remove woocommerce folder in wp-content/themes/royal directory before theme update.

    Thank you.
    Regards,
    Eva Kemp.

    #50720 Copied In reply to: Woocommerce After upgrate theme to 1.7
    Avatar: Eva
    Eva Kemp
    Participant
    March 18, 2015 at 22:18

    Hello,

    The problem is caused by Smooth Scroll option in Ultimate VC Addons settings.
    Go to Brainstorm section in wp-admin panel > Modules > Advanced Settings tab > disable “Smooth Scroll”.

    Regards,
    Eva Kemp.

    #50718 Copied In reply to: responsiveness gliches when zooming in/out
    Avatar: Eva
    Eva Kemp
    Participant
    March 18, 2015 at 22:13

    Hello,

    I’ve added this code in custom.css file:

    @media (max-width: 480px) {.wpb_image_grid .wpb_image_grid_ul img {
   width: 300px;
}}

    Please check gallery pictured now.

    Thank you.
    Regards,
    Eva Kemp.

    #50717 Copied In reply to: Gallery View on Mobile
    Avatar: Eva
    Eva Kemp
    Participant
    March 18, 2015 at 22:05

    Hello,

    Responsive design works fine with parent theme.
    Please create child theme as described in the article:
    http://codex.wordpress.org/Child_Themes

    Thank you.
    Regards,
    Eva Kemp.

    #50712 Copied In reply to: Responsive behaviour
    Avatar: Eva
    Eva Kemp
    Participant
    March 18, 2015 at 22:00

    Hello,

    Is your issue resolved?

    Regards,
    Eva Kemp.

    #50708 Copied In reply to: Visual Composer / Demo Layout
    Avatar: Eva
    Eva Kemp
    Participant
    March 18, 2015 at 21:59

    Hello,

    Register page was configured by our developers but you can also enable registration form on “My account” page in Woocommerce > Settings > Accounts tab. If you uncheck “Automatically generate username from customer email” in those settings you’ll also get “Username” field on registration form as it won’t be created from an email address that a customer uses.

    Regards,
    Eva Kemp.

    #50707 Copied In reply to: What is the difference between these two pages?
    Avatar: Eva
    Eva Kemp
    Participant
    March 18, 2015 at 21:51

    Hello,

    I’ve reuploaded woocommerce folder in wp-content/themes/legenda directory.
    Please check “Add to Cart” button and clear browser cache before.

    Thank you.
    Regards,
    Eva Kemp.

    #50705 Copied In reply to: Add to cart doesn't work in Firefox
    Avatar: Eva
    Eva Kemp
    Participant
    March 18, 2015 at 21:49

    Hello,

    I’ve reuploaded woocommerce folder in wp-content/themes/legenda directory.
    Please check Cart page now and clear browser cache before.

    Thank you.
    Regards,
    Eva Kemp.

    #50703 Copied In reply to: Multiple Checkout Buttons in Cart.
    Avatar: Eva
    Eva Kemp
    Participant
    March 18, 2015 at 21:43

    Hello,

    Sorry for a delay.
    “Special” products are shown with the widget “8theme Special Offers” which you can add to Product Page Sidebar. The products which you mark as special will be displayed in the sidebar with the help of that widget.

    Thank you.
    Regards,
    Eva Kemp.

    #50699 Copied In reply to: Variable Products not shown in Featured Products
    Avatar: Eva
    Eva Kemp
    Participant
    March 18, 2015 at 21:38

    Hello,

    We’ve taken this into our account and we’ll fix it in the nearest update.

    Thank you.
    Regards,
    Eva Kemp.

    #50697 Copied In reply to: The image of the default variation is not displayed in the product page
    Avatar: Eva
    Eva Kemp
    Participant
    March 18, 2015 at 21:32

    Hello,

    We’ve notified our developers.
    You can monitor our site for new updates.

    Thank you for your patience and understanding.

    Regards,
    Eva Kemp.

    #50694 Copied In reply to: Display image title in the Lightbox pop-up
    Avatar: Eva
    Eva Kemp
    Participant
    March 18, 2015 at 21:26

    Hello @bharatk,

    The issue should be fixed now.
    Please check.

    Thank you.
    Regards,
    Eva Kemp.

    #50692 Copied In reply to: Shop page is blank when Woocommerce activated
    Avatar: Eva
    Eva Kemp
    Participant
    March 18, 2015 at 21:22

    Hello,

    1. Please provide us with FTP credentials.

    2. You need disable lightbox in Theme Options > Single Product Page > Enable Lightbox for Product Images > Off.

    Thank you.
    Regards,
    Eva Kemp.

    #50690 Copied In reply to: Product images not showing -loading sign
    Avatar: Eva
    Eva Kemp
    Participant
    March 18, 2015 at 21:09

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #50684 Copied In reply to: CSS class label_new hides the menu name
    Avatar: Eva
    Eva Kemp
    Participant
    March 18, 2015 at 21:06

    Hello,

    Unfortunately since a lot of customization has been made in the new VC version, portfolio categories can’t be shown in Posts Grid element.
    Please take our apologies.
    We’ll try to implement it in future theme update.

    Thank you.
    Regards,
    Eva Kemp.

    #50683 Copied In reply to: Porfolio filter / Different pages
    Avatar: Eva
    Eva Kemp
    Participant
    March 18, 2015 at 20:45

    Hello,

    I’ve added this code in style.css of your child theme:

    .menu .nav-sublist-dropdown ul > li.label-new > a::after {
  margin-right: -42px;
}

    Please check the menu now.

    Regards,
    Eva Kemp.

    #50678 Copied In reply to: CSS class label_new hides the menu name
    Avatar: Eva
    Eva Kemp
    Participant
    March 18, 2015 at 20:36

    Hello,

    We’ve edited some files.
    Please check the site.

    Thank you.
    Regards,
    Eva Kemp.

    #50676 Copied In reply to: Many issues after update
    Avatar: Eva
    Eva Kemp
    Participant
    March 18, 2015 at 20:10

    Hello,

    Please provide us with FTP credentials as well.
    Also you can speed up the site following the suggestions from these articles:
    http://codex.wordpress.org/WordPress_Optimization
    http://techtage.com/speeding-up-wordpress-sites/
    http://www.sparringmind.com/speed-up-wordpress/

    Thank you.
    Regards,
    Eva Kemp.

    #50667 Copied In reply to: Ultimate Addons for Visual Composer causing white screen of death
    Avatar: Eva
    Eva Kemp
    Participant
    March 18, 2015 at 20:05

    Hello,

    I’ve checked page editor with Ultimate VC Addons plugin enabled and the elements can be edited successfully.
    Please clear browser cache and check again.

    Thank you.
    Regards,
    Eva Kemp.

    #50666 Copied In reply to: Problem to edit pages
    Avatar: Eva
    Eva Kemp
    Participant
    March 18, 2015 at 20:00

    Hello,

    Sorry, but for correct work of Ultimate VC Addons plugins memory_limit value should be increased.
    Please ask your host to check server settings where your site is located.

    Thank you.
    Regards,
    Eva Kemp.

    #50665 Copied In reply to: Urgent Help: Woocommerce problems on upgrade
    Avatar: Eva
    Eva Kemp
    Participant
    March 18, 2015 at 19:21

    Hello,

    The same problem persists with default WordPress theme too. So we recommend you to contact Woocommerce support as this is not the theme issue.

    Thank you.
    Regards,
    Eva Kemp.

    #50653 Copied In reply to: Problem in short description Product
    Avatar: Eva
    Eva Kemp
    Participant
    March 18, 2015 at 19:10

    Hello,

    FTP account is empty. Please give us access to the site files.

    Thank you.
    Regards,
    Eva Kemp.

    #50649 Copied In reply to: Woocommerce shopping cart errors
    Avatar: Eva
    Eva Kemp
    Participant
    March 18, 2015 at 19:08

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #50647 Copied In reply to: Edit top Bar
    Avatar: Eva
    Eva Kemp
    Participant
    March 18, 2015 at 19:06

    Hello @meyro,

    Please update the theme to the latest version and create a back of your files and database before update.
    https://www.8theme.com/demo/docs/blanco/index.html#!/upgrade

    Thank you.
    Regards,
    Eva Kemp.

    #50646 Copied In reply to: ! Products have suddenly disappeared
    Avatar: Eva
    Eva Kemp
    Participant
    March 18, 2015 at 19:02

    Hello,

    Unfortunately there is no such possibility in our theme.
    Sorry.

    Regards,
    Eva Kemp.

    #50645 Copied In reply to: Customizing the Related Products on Product Page
    Avatar: Eva
    Eva Kemp
    Participant
    March 18, 2015 at 18:56

    Hello @muzo178,

    Our developers are currently working on the update.
    It will be release very soon.
    You can monitor our site http://themeforest.net/item/the-leader-ecommerce-responsive-mpurpose-theme/5493981 for new updates.

    Sorry for inconveniences.
    Regards,
    Eva Kemp.

    #50641 Copied In reply to: WooCommerce 2.3 Incompatibility
    Avatar: Eva
    Eva Kemp
    Participant
    March 18, 2015 at 18:53

    Hello,

    We’ve taken your suggestion into our account and will update our theme documentation.
    Sorry for inconveniences.

    Regards,
    Eva Kemp.

    #50639 Copied In reply to: Product Image zoom not working small sized images
    Avatar: Eva
    Eva Kemp
    Participant
    March 18, 2015 at 18:34

    Hello @bharatk,

    Did you receive the 3rd IP address?
    Please check your email.

    Thank you.
    Regards,
    Eva Kemp.

    #50632 Copied In reply to: Shop page is blank when Woocommerce activated
    Avatar: Eva
    Eva Kemp
    Participant
    March 18, 2015 at 18:18

    Hello,

    We’ll pass your query to the developers.

    Sorry for inconveniences.
    Thank you.
    Regards,
    Eva Kemp.

    #50627 Copied In reply to: Variable Products don't have the right thumbnail in the shopping cart pop-up
  • 1 2 3 … 629 630 631 … 1,045 1,046 1,047
    Viewing 18,900 results - 18,871 through 18,900 (of 31,382 total)
Viewing 30 posts - 18,871 through 18,900 (of 31,382 total)
1 2 3 … 629 630 631 … 1,045 1,046 1,047

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