Tagged: blank screen
Hello,
I have updated IDStore from 3.6 to 3.7 and now the shop page is blank.
All plugins are deactivated except Woocommerce 2.3.3. If I deactivate Woocommerce 2.3.3, the shop page works (it is not blank anymore).
Please help. IDStore is supposed to be compatible with Woocommerce, so I don’t understand what is happening.
Thanks.
Hello,
Please provide us with wp-admin and FTP credentials in Private Content.
Regards,
Robert Hall.
I don’t know what was the issue.
The support staf fixed it in my website, as Eva Kemp said above, but they did not provide any explanations about which was the problem.
My experience whith this theme is not being satisfactory, as I also have to modify CSS lots of times, not for customizing the appearance but for solving issues (things that are not shown correctly, for instance some text elements that do not have any margin nor padding and are shown sticky to the border).
I won’t recommend this theme to anyone.
Hello @kinhacura,
The problem is caused by new Woocommerce update.
Please provide us with correct FTP credentials.
Thank you.
Regards,
Eva Kemp.
Hello @kinhacura,
Sorry, but we can’t connect to your FTP account.
Please reset FTP password to something without special symbols.
Thank you.
Regards,
Eva Kemp.
Hello @orboan,
Yes, our developers are working on new updates to make the theme fully compatible with the latest Woocommerce version.
We’re very sorry for the troubles you had to experience. All bugs will be fixed in the next update.
Thank you for your understanding.
Regards,
Eva Kemp.
Hello @kinhacura,
We’re looking forward to your reply with the new FTP credentials.
Thank you.
Regards,
Eva Kemp.
Hello, I am experiencing the same issue with my site. The items are listed in the Products (which is generally not part of the navigation, the products were visible on the “shop” page). Please assist as My website is fully functional minus the availability of products and purchasing.
Site URL: hidden Theme version: 3.6 WooCommerce version: 4.1.1Hello,
Sorry, but we still can’t connect to FTP getting this error:
Response: 530 Login failed. Please verify the username and password supplied, and that FTP has been unlocked
Please check if the credentials are correct. Reset the password to something without special symbols.
Thank you.
Regards,
Eva Kemp.
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Purchase code | Expiration date |
---|---|
817e8a3b-18c8-492c-8ba6-9188c27b0995 | 05 Jan 2017 |