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Shop page is blank when Woocommerce activated

This topic has 73 replies, 7 voices, and was last updated 9 years, 1 months ago ago by Eva Kemp

orboan

Participant

February 17, 2015 at 10:03

Hello,
I have updated IDStore from 3.6 to 3.7 and now the shop page is blank.
All plugins are deactivated except Woocommerce 2.3.3. If I deactivate Woocommerce 2.3.3, the shop page works (it is not blank anymore).
Please help. IDStore is supposed to be compatible with Woocommerce, so I don’t understand what is happening.
Thanks.

#42891 Copied

72 Answers

Robert Hall

Support staff

February 17, 2015 at 10:05

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#42892 Copied

orboan

Participant

February 17, 2015 at 12:06

Hello,
down below I sent you the info you request.
Thanks

Please, contact administrator
for this information.

#42931 Copied

Eva Kemp

Support staff

February 17, 2015 at 21:54

Hello,

Please check Shop page now. The issue has been fixed.

Thank you.
Regards,
Eva Kemp.

#43114 Copied

kinhacura

Participant

February 26, 2015 at 07:35

My Website also similar. How to fix ? Thanks

#45579 Copied Theme version: 3.7 WooCommerce version: 2.3.5

orboan

Participant

February 26, 2015 at 09:45

I don’t know what was the issue.
The support staf fixed it in my website, as Eva Kemp said above, but they did not provide any explanations about which was the problem.
My experience whith this theme is not being satisfactory, as I also have to modify CSS lots of times, not for customizing the appearance but for solving issues (things that are not shown correctly, for instance some text elements that do not have any margin nor padding and are shown sticky to the border).
I won’t recommend this theme to anyone.

#45601 Copied

Eva Kemp

Support staff

February 26, 2015 at 10:08

Hello @kinhacura,

The problem is caused by new Woocommerce update.
Please provide us with correct FTP credentials.

Thank you.
Regards,
Eva Kemp.

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kinhacura

Participant

February 26, 2015 at 13:58

FTP in Private Content: Thanks

Please, contact administrator
for this information.

#45667 Copied

Eva Kemp

Support staff

February 26, 2015 at 18:10

Hello @kinhacura,

Sorry, but we can’t connect to your FTP account.
Please reset FTP password to something without special symbols.

Thank you.
Regards,
Eva Kemp.

#45823 Copied

orboan

Participant

February 26, 2015 at 18:56

Are you going to update the theme to make it fully compatible with the new and latest version of Woocommerce?
Thanks

#45848 Copied

Eva Kemp

Support staff

February 26, 2015 at 21:38

Hello @orboan,

Yes, our developers are working on new updates to make the theme fully compatible with the latest Woocommerce version.
We’re very sorry for the troubles you had to experience. All bugs will be fixed in the next update.

Thank you for your understanding.

Regards,
Eva Kemp.

#45888 Copied

kinhacura

Participant

March 2, 2015 at 14:21

Thanks Eva Kemp . I wailt…

#46589 Copied

Eva Kemp

Support staff

March 2, 2015 at 15:09

Hello @kinhacura,

We’re looking forward to your reply with the new FTP credentials.

Thank you.
Regards,
Eva Kemp.

#46608 Copied

bharatk

Participant

March 2, 2015 at 20:30

Hello, I am experiencing the same issue with my site. The items are listed in the Products (which is generally not part of the navigation, the products were visible on the “shop” page). Please assist as My website is fully functional minus the availability of products and purchasing.

Please, contact administrator
for this information.

#46741 Copied Theme version: 3.6 WooCommerce version: 4.1.1

Eva Kemp

Support staff

March 2, 2015 at 20:50

Hello @bharatk,

Please provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

#46743 Copied

bharatk

Participant

March 2, 2015 at 21:05

FTP Access In PC:

Please, contact administrator
for this information.

#46749 Copied

bharatk

Participant

March 2, 2015 at 21:31

FTP Access

Please, contact administrator
for this information.

#46761 Copied

Eva Kemp

Support staff

March 3, 2015 at 11:18

Hello @bharatk,

Login credentials are incorrect.
Please check them or reset the password to something without special symbols.

Thank you.
Regards,
Eva Kemp.

#46873 Copied

bharatk

Participant

March 4, 2015 at 04:08

Repkying to additional information request, please see Private Content

Please, contact administrator
for this information.

#47135 Copied Theme version: 3.6 WooCommerce version: 4.1.1

Eva Kemp

Support staff

March 4, 2015 at 11:36

Hello,

Sorry, but we still can’t connect to FTP getting this error:
Response: 530 Login failed. Please verify the username and password supplied, and that FTP has been unlocked

Please check if the credentials are correct. Reset the password to something without special symbols.

Thank you.
Regards,
Eva Kemp.

#47222 Copied
Tagged: activate, blank, shop page, template, woocommerce, wordpress
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