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Topic: Shop page is blank when Woocommerce activated

Tagged: blank screen

orboan

Participant

February 17, 2015 10:03 am

Hello,
I have updated IDStore from 3.6 to 3.7 and now the shop page is blank.
All plugins are deactivated except Woocommerce 2.3.3. If I deactivate Woocommerce 2.3.3, the shop page works (it is not blank anymore).
Please help. IDStore is supposed to be compatible with Woocommerce, so I don’t understand what is happening.
Thanks.

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Robert Hall

Support staff

February 17, 2015 10:05 am

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

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orboan

Participant

February 17, 2015 12:06 pm

Hello,
down below I sent you the info you request.
Thanks

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support staff only.

#42931 copied to clipboard

Eva Kemp

Support staff

February 17, 2015 9:54 pm

Hello,

Please check Shop page now. The issue has been fixed.

Thank you.
Regards,
Eva Kemp.

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kinhacura

Participant

February 26, 2015 7:35 am

My Website also similar. How to fix ? Thanks
Site URL: hidden
Theme version: 3.7
WooCommerce version: 2.3.5

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orboan

Participant

February 26, 2015 9:45 am

I don’t know what was the issue.
The support staf fixed it in my website, as Eva Kemp said above, but they did not provide any explanations about which was the problem.
My experience whith this theme is not being satisfactory, as I also have to modify CSS lots of times, not for customizing the appearance but for solving issues (things that are not shown correctly, for instance some text elements that do not have any margin nor padding and are shown sticky to the border).
I won’t recommend this theme to anyone.

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Eva Kemp

Support staff

February 26, 2015 10:08 am

Hello @kinhacura,

The problem is caused by new Woocommerce update.
Please provide us with correct FTP credentials.

Thank you.
Regards,
Eva Kemp.

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kinhacura

Participant

February 26, 2015 1:58 pm

FTP in Private Content: Thanks

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support staff only.

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Eva Kemp

Support staff

February 26, 2015 6:10 pm

Hello @kinhacura,

Sorry, but we can’t connect to your FTP account.
Please reset FTP password to something without special symbols.

Thank you.
Regards,
Eva Kemp.

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orboan

Participant

February 26, 2015 6:56 pm

Are you going to update the theme to make it fully compatible with the new and latest version of Woocommerce?
Thanks

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Eva Kemp

Support staff

February 26, 2015 9:38 pm

Hello @orboan,

Yes, our developers are working on new updates to make the theme fully compatible with the latest Woocommerce version.
We’re very sorry for the troubles you had to experience. All bugs will be fixed in the next update.

Thank you for your understanding.

Regards,
Eva Kemp.

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kinhacura

Participant

March 2, 2015 2:21 pm

Thanks Eva Kemp . I wailt…

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Eva Kemp

Support staff

March 2, 2015 3:09 pm

Hello @kinhacura,

We’re looking forward to your reply with the new FTP credentials.

Thank you.
Regards,
Eva Kemp.

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bharatk

Participant

March 2, 2015 8:30 pm

Hello, I am experiencing the same issue with my site. The items are listed in the Products (which is generally not part of the navigation, the products were visible on the “shop” page). Please assist as My website is fully functional minus the availability of products and purchasing.
Site URL: hidden
Theme version: 3.6
WooCommerce version: 4.1.1

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support staff only.

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Eva Kemp

Support staff

March 2, 2015 8:50 pm

Hello @bharatk,

Please provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

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bharatk

Participant

March 2, 2015 9:05 pm

FTP Access In PC:

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support staff only.

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bharatk

Participant

March 2, 2015 9:31 pm

FTP Access

Content is visible for topic creator and
support staff only.

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Eva Kemp

Support staff

March 3, 2015 11:18 am

Hello @bharatk,

Login credentials are incorrect.
Please check them or reset the password to something without special symbols.

Thank you.
Regards,
Eva Kemp.

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bharatk

Participant

March 4, 2015 4:08 am

Repkying to additional information request, please see Private Content
Site URL: hidden
Theme version: 3.6
WooCommerce version: 4.1.1

Content is visible for topic creator and
support staff only.

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Eva Kemp

Support staff

March 4, 2015 11:36 am

Hello,

Sorry, but we still can’t connect to FTP getting this error:
Response: 530 Login failed. Please verify the username and password supplied, and that FTP has been unlocked

Please check if the credentials are correct. Reset the password to something without special symbols.

Thank you.
Regards,
Eva Kemp.

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