Forum Replies Created

Viewing 30 posts - 17,041 through 17,070 (of 31,382 total)
1 2 3 … 568 569 570 … 1,045 1,046 1,047
  • Avatar: Eva
    Eva Kemp
    Participant
    April 24, 2015 at 14:47

    Hello,

    Our developers always check theme files and the plugins that are included in the theme package. You shouldn’t worry about it, but always keep all plugins and theme up to date. Also you need check sources of other plugins that you use if they are safe for usage.

    Thank you.
    Regards,
    Eva Kemp.

    #59508 Copied In reply to: Widespread WordPress Plugins and Themes Security Vulnerability
    Avatar: Eva
    Eva Kemp
    Participant
    April 24, 2015 at 14:35

    Hello,

    Soon we’ll upload a new plugin version to this page https://www.8theme.com/download-plugins/ and you’ll be able to download the plugin and update it via FTP. Meanwhile you can monitor the link for the update.

    Thank you.
    Regards,
    Eva Kemp.

    #59500 Copied In reply to: There is a new version of Master Slider WP available, View version 2.12.0 detail
    Avatar: Eva
    Eva Kemp
    Participant
    April 24, 2015 at 14:34

    Hello,

    We’re glad you have resolved the problem.
    That’s great.
    We’ve taken your notices into our account.

    Thank you.
    Regards,
    Eva Kemp.

    #59498 Copied In reply to: mobile menu not working in royal store
    Avatar: Eva
    Eva Kemp
    Participant
    April 24, 2015 at 14:32

    Hello,

    Please test this issue with default WordPress theme (for example, Twenty Fifteen), try to order products yourself to be able to check.

    Thank you.
    Regards,
    Eva Kemp.

    #59497 Copied In reply to: Woocommerce not capturing orders
    Avatar: Eva
    Eva Kemp
    Participant
    April 24, 2015 at 14:31

    Hello,

    Could you please give us SSH access then?

    Regards,
    Eva Kemp.

    #59496 Copied In reply to: FAQ shortcode – disable click to close
    Avatar: Eva
    Eva Kemp
    Participant
    April 24, 2015 at 14:25

    Hello,

    Some 3rd-party plugin is causing the issue. Please disable them one by one to find it out.

    Thank you.
    Regards,
    Eva Kemp.

    #59492 Copied In reply to: Theme Options get ignored
    Avatar: Eva
    Eva Kemp
    Participant
    April 24, 2015 at 13:42

    Hello,

    Please specify the path where site files are located.

    Thank you.
    Regards,
    Eva Kemp.

    #59488 Copied In reply to: Problems after update wp 4.2
    Avatar: Eva
    Eva Kemp
    Participant
    April 24, 2015 at 13:39

    Hello,

    Please add this code in custom.css file of the parent theme or style.css of the child theme:

    #top-cart .cart-popup a {
 font-size: 10px !important;
}
#top-cart .cart-popup .button {
  width: 100px !important;
}

    Regards,
    Eva Kemp.

    #59487 Copied In reply to: Problem with template child
    Avatar: Eva
    Eva Kemp
    Participant
    April 24, 2015 at 11:00

    Hello,

    The details instruction is written in WordPress documentation:
    http://codex.wordpress.org/Child_Themes
    Please read it attentively.

    Thank you.
    Regards,
    Eva Kemp.

    #59421 Copied In reply to: scroll-to-top button disappears
    Avatar: Eva
    Eva Kemp
    Participant
    April 24, 2015 at 10:59

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #59419 Copied In reply to: Info bar problem
    Avatar: Eva
    Eva Kemp
    Participant
    April 24, 2015 at 10:56

    Hello,

    I’ve edited the code. Please check now and clear browser cache before. To reorder categories in sidebar add “Woocommerce Product Categories” widget into “Shop Sidebar” area in Appearance > Widgets and select order type.

    Regards,
    Eva Kemp.

    #59418 Copied In reply to: Edit category pages
    Avatar: Eva
    Eva Kemp
    Participant
    April 24, 2015 at 10:45

    Hello,

    The header type you showed on screenshot is transparent and it’s used when you select “Show revolution slider instead of breadcrumbs” on your home page.
    To change breadcrumbs you need go to Theme Options > Header > Breadcrumbs background and upload your image.
    Please give is wp-admin panel credentials in private content and specify what what page you want to upload different logo image.

    Regards,
    Eva Kemp.

    #59415 Copied In reply to: Few issues
    Avatar: Eva
    Eva Kemp
    Participant
    April 24, 2015 at 10:39

    Hello,

    Concerning this query you need contact Woocommerce support team.

    Thank you.
    Regards,
    Eva Kemp.

    #59413 Copied In reply to: How to achieve this
    Avatar: Eva
    Eva Kemp
    Participant
    April 24, 2015 at 10:36

    Hello,

    I’ve edited the code. Please check.

    Regards,
    Eva Kemp.

    #59411 Copied In reply to: About US Page
    Avatar: Eva
    Eva Kemp
    Participant
    April 24, 2015 at 10:31

    Hello,

    The reason for it we removed links for “Sign In” and “Register” buttons per your request.
    To make them clickable we need to put links back in the code.
    Please let us know how you’d like to proceed.

    Regards,
    Eva Kemp.

    #59409 Copied In reply to: Register/Sign In/Shopping Cart
    Avatar: Eva
    Eva Kemp
    Participant
    April 24, 2015 at 10:28

    Hello,

    You have Revolution Slider plugin disabled. You need activate it to have the slider working.

    Regards,
    Eva Kemp.

    #59408 Copied In reply to: Diffrent Menu and Theme Template for a specific page
    Avatar: Eva
    Eva Kemp
    Participant
    April 24, 2015 at 10:02

    Hello,

    3. Please add this code in custom.css file:

    @media (max-width: 480px) {.blog-post .content-article div {
 margin-bottom: 5px !important;
}}

    4. Use this code in custom.css:

    @media (max-width: 480px) { .forcefullwidth_wrapper_tp_banner, .fullwidthbanner-container .fullwidthabanner {
    height: 200px !important;
}}

    5. Use the following code:

    .blog-post .content-article p {
    font-family: open sans !important;
    font-size: 16px !important;
}

    Regards,
    Eva Kemp.

    #59401 Copied In reply to: ISSUES WITH BLOG AND REVOLUTION SLIDER
    Avatar: Eva
    Eva Kemp
    Participant
    April 24, 2015 at 09:47

    Hello,

    You need optimize images to make site load faster.
    Also you can speed up the site following the suggestions from these articles:
    http://codex.wordpress.org/WordPress_Optimization
    http://techtage.com/speeding-up-wordpress-sites/
    http://www.sparringmind.com/speed-up-wordpress/

    Thank you.
    Regards,
    Eva Kemp.

    #59398 Copied In reply to: site speed
    Avatar: Eva
    Eva Kemp
    Participant
    April 24, 2015 at 09:31

    Hello,

    Please provide us with a product link where you have issues.

    Thank you.
    Regards,
    Eva Kemp.

    #59393 Copied In reply to: Product issues
    Avatar: Eva
    Eva Kemp
    Participant
    April 24, 2015 at 08:57

    Hello,

    You’re using old theme version. Please update it.
    Also update Visual Composer plugin https://www.8theme.com/download-plugins/ .
    Don’t forget to create a back up of the site before update!

    https://www.youtube.com/watch?v=KdWESIIPU1k

    Thank you.
    Regards,
    Eva Kemp.

    #59383 Copied In reply to: Add To Cart
    Avatar: Eva
    Eva Kemp
    Participant
    April 24, 2015 at 08:55

    Hello,

    “Internal Server Error” is related to your server configuration. You should contact your host concerning the issue. Also try to disable plugins via FTP.

    Regards,
    Eva Kemp.

    #59381 Copied In reply to: Site went down
    Avatar: Eva
    Eva Kemp
    Participant
    April 24, 2015 at 08:53

    Hello,

    As I see the header already has blue background. To add yellow line use this code in custom.css file:

    .header-type-3 {
 border-bottom: 2px solid yellow;
}

    Thank you.
    Regards,
    Eva Kemp.

    #59379 Copied In reply to: Header Split in 2 Colors
    Avatar: Eva
    Eva Kemp
    Participant
    April 24, 2015 at 08:48

    Hello,

    The update should be released in a week approximately.

    Thank you.
    Regards,
    Eva Kemp.

    #59377 Copied In reply to: Product index view -> product detail view -> back button issue
    Avatar: Eva
    Eva Kemp
    Participant
    April 24, 2015 at 08:46

    Hello @Sagolika,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    #59375 Copied In reply to: Woocommerce files out of date
    Avatar: Eva
    Eva Kemp
    Participant
    April 24, 2015 at 08:42

    Hello,

    “Sign In” and “My Account” pages are configured by Woocommerce. You need contact their support concerning your issue.

    Regards,
    Eva Kemp.

    #59372 Copied In reply to: Problem
    Avatar: Eva
    Eva Kemp
    Participant
    April 24, 2015 at 08:39

    Hello,

    The issue has been fixed.
    Please check and clear browser cache before.

    Regards,
    Eva Kemp.

    #59369 Copied In reply to: Woocommerce checkout issue
    Avatar: Eva
    Eva Kemp
    Participant
    April 24, 2015 at 08:02

    Hello,

    You showed a screenshot with the issue, but we see this http://storage3.static.itmages.com/i/15/0424/s_1429858835_6284419_e23473e28b.png , so we can’t replicate your problem. To provide you the correct code to fix your issue we need to see it. So please specify how we can replicate the issue from our side.

    Thank you.
    Regards,
    Eva Kemp.

    #59357 Copied In reply to: Problem with template child
    Avatar: Eva
    Eva Kemp
    Participant
    April 23, 2015 at 20:57

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #59310 Copied In reply to: Drop Down Menu – V.Composer – REV Slider
    Avatar: Eva
    Eva Kemp
    Participant
    April 23, 2015 at 20:57

    Hello,

    Please provide us with FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    #59309 Copied In reply to: HTTPS Issue Google Fonts – Mixed Content Warning
    Avatar: Eva
    Eva Kemp
    Participant
    April 23, 2015 at 20:54

    Hello,

    Sorry, but it can’t be updated via wp-admin panel, only via FTP. Please follow the instruction from video tutorial.

    Thank you.
    Regards,
    Eva Kemp.

    #59308 Copied In reply to: layout modified after wordpress update
  • 1 2 3 … 568 569 570 … 1,045 1,046 1,047
    Viewing 17,070 results - 17,041 through 17,070 (of 31,382 total)
Viewing 30 posts - 17,041 through 17,070 (of 31,382 total)
1 2 3 … 568 569 570 … 1,045 1,046 1,047

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