Woocommerce checkout issue - by Ocelynx - on WordPress WooCommerce support

This topic has 20 replies, 5 voices, and was last updated 8 years, 11 months ago ago by Brian Johnson

  • Avatar: Ocelynx
    Ocelynx
    Participant
    April 22, 2015 at 07:26

    The checkout page is not loading correctly if there is products in the cart. I see that this is an issue with the latest versions of blanco / woocommerce at the moment.

    This is the HTML content at the moment of the checkout page:

    <div class="content">
    <h1>Checkout</h1>
    <div class="woocommerce"> </div>
    </div>
    Please, contact administrator
    for this information.
    19 Answers
    Avatar: Brian Johnson
    Brian Johnson
    Member
    April 22, 2015 at 12:42

    Hello

    Please provide us with wp-admin and ftp credentials in private content.

    With best regards
    Brian Johnson

    Avatar: Ocelynx
    Ocelynx
    Participant
    April 22, 2015 at 13:14

    As requested.

    Please, contact administrator
    for this information.
    Avatar: Robert Hall
    Robert Hall
    Support staff
    April 22, 2015 at 15:44

    Hello @Ocelynx,

    Also please provide us with FTP credentials in Private Content.

    Regards,
    Robert Hall.

    Avatar: Ocelynx
    Ocelynx
    Participant
    April 23, 2015 at 00:30

    Trying again with ftp.

    Please, contact administrator
    for this information.
    Avatar: Brian Johnson
    Brian Johnson
    Member
    April 23, 2015 at 10:04

    Hello

    We are unable to login. Please check frp credentials.

    With best regards
    Brian Johnson

    Avatar: Ocelynx
    Ocelynx
    Participant
    April 23, 2015 at 11:10

    ftp details I sent through work for me.

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    April 23, 2015 at 13:29

    Hello,

    Please give us access to all site directories and not only to the theme directory.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Ocelynx
    Ocelynx
    Participant
    April 23, 2015 at 21:59

    OK, done.

    Avatar: Eva
    Eva Kemp
    Support staff
    April 24, 2015 at 08:39

    Hello,

    The issue has been fixed.
    Please check and clear browser cache before.

    Regards,
    Eva Kemp.

    Avatar: jlsiefert
    jlsiefert
    Participant
    May 4, 2015 at 14:33

    I am trying to add the option of cash on delivery (COD) to my checkout options. I am using paypal express. I can’t seem to get this to work.

    Avatar: Robert Hall
    Robert Hall
    Support staff
    May 4, 2015 at 14:47

    Hello @jlsiefert,

    Navigate to Dashboard->WooCommerce->Settings->Cash on Delivery-> and check Enable Cash on Delivery.

    Regards,
    Robert Hall.

    Avatar: jlsiefert
    jlsiefert
    Participant
    May 4, 2015 at 14:52

    I’ve actually done that. That is what’s confusing me. COD doesn’t show up anywhere as an option

    Avatar: jlsiefert
    jlsiefert
    Participant
    May 4, 2015 at 15:22

    I think the issue is that the general checkout option page will not allow me to choose both COD and Paypal express.

    Avatar: Robert Hall
    Robert Hall
    Support staff
    May 4, 2015 at 15:27

    Hello @jlsiefert,

    Please provide us with wp-admin access in Private Content.

    Regards,
    Robert Hall.

    Avatar: jlsiefert
    jlsiefert
    Participant
    May 4, 2015 at 15:32

    As requested

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    May 4, 2015 at 17:44

    Hello,

    The same issue persists with default WordPress theme too. You can check it yourself: activate Twenty Fifteen theme.
    You should contact Woocommerce support team and ask them to investigate this issue.

    Regards,
    Eva Kemp.

    Avatar: jlsiefert
    jlsiefert
    Participant
    May 5, 2015 at 05:31

    Eva, the problem persists if Paypal for woocommerce is disabled, which means it something outside of that plugin. Can you help?

    Avatar: jlsiefert
    jlsiefert
    Participant
    May 5, 2015 at 05:39

    I am getting this error. Could it have anything to do with the issues I am having?

    “Your theme has bundled outdated copies of WooCommerce template files. If you notice an issue on your site, this could be the reason. Please contact your theme developer for further assistance. You can review the System Status report for full details or learn more about WooCommerce Template Structure here.

    Avatar: Brian Johnson
    Brian Johnson
    Member
    May 5, 2015 at 09:51

    Hello

    This message appears because our theme overrides default woocommerce plugin and it should not affect frontend. In case your issue persists with default wordpress theme you should contact woocommerce support team.

    With best regards
    Brian Johnson

  • Viewing 20 results - 1 through 20 (of 20 total)

The issue related to '‘Woocommerce checkout issue’' has been successfully resolved, and the topic is now closed for further responses

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.