Woocommerce not capturing orders - by shadowspid

This topic has 9 replies, 3 voices, and was last updated 8 years, 11 months ago ago by Eva Kemp

  • Avatar: shadowspid
    shadowspid
    Participant
    April 23, 2015 at 07:56

    after recent update to woocommerce and WordPress i recieved payment but the transaction was not recorded in the system

    8 Answers
    Avatar: stan
    Stan Russell
    Participant
    April 23, 2015 at 09:23

    Hello,

    please provide us with admin credentials for your site in private content.

    Regards,
    Stan Russell.

    Avatar: shadowspid
    shadowspid
    Participant
    April 23, 2015 at 17:45

    Please see private content

    Please, contact administrator
    for this information.
    Avatar: shadowspid
    shadowspid
    Participant
    April 23, 2015 at 17:46

    Here in private content is the woocommerce system report.

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    April 23, 2015 at 18:33

    Hello,

    Please clarify how we can replicate the issue.
    Also please check if it persists with default WordPress theme.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: shadowspid
    shadowspid
    Participant
    April 24, 2015 at 10:05

    Can’t tell till we get new order as it is a live site.
    All was working fine until wp and woocommerce got updated.

    According to woocommerce your theme have a few outdated files:

    royal/woocommerce/cart/cart.php version 2.3.0 is out of date. The core version is 2.3.8
    royal/woocommerce/cart/cart-totals.php version 2.3.0 is out of date. The core version is 2.3.6
    royal/woocommerce/checkout/review-order.php version 2.1.8 is out of date. The core version is 2.3.0

    If you have a new version of the theme that is tested to work with the latest woocommerce let me know.

    Avatar: Eva
    Eva Kemp
    Support staff
    April 24, 2015 at 14:32

    Hello,

    Please test this issue with default WordPress theme (for example, Twenty Fifteen), try to order products yourself to be able to check.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: shadowspid
    shadowspid
    Participant
    April 24, 2015 at 17:51

    I am talking to woocommerce guys now, and they say that since the theme is
    not compliant to the core they are asking me to get the theme developer to
    update the theme files. Are you guys working on updating the theme?

    Avatar: Eva
    Eva Kemp
    Support staff
    April 24, 2015 at 21:09

    Hello,

    Yes, our developers are currently working on the update and should be released in a week or so.

    Thank you.
    Regards,
    Eva Kemp.

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