This topic has 9 replies, 3 voices, and was last updated 8 years, 11 months ago ago by Eva Kemp
after recent update to woocommerce and WordPress i recieved payment but the transaction was not recorded in the system
Hello,
please provide us with admin credentials for your site in private content.
Regards,
Stan Russell.
Please see private content
Here in private content is the woocommerce system report.
Hello,
Please clarify how we can replicate the issue.
Also please check if it persists with default WordPress theme.
Thank you.
Regards,
Eva Kemp.
Can’t tell till we get new order as it is a live site.
All was working fine until wp and woocommerce got updated.
According to woocommerce your theme have a few outdated files:
royal/woocommerce/cart/cart.php version 2.3.0 is out of date. The core version is 2.3.8
royal/woocommerce/cart/cart-totals.php version 2.3.0 is out of date. The core version is 2.3.6
royal/woocommerce/checkout/review-order.php version 2.1.8 is out of date. The core version is 2.3.0
If you have a new version of the theme that is tested to work with the latest woocommerce let me know.
Hello,
Please test this issue with default WordPress theme (for example, Twenty Fifteen), try to order products yourself to be able to check.
Thank you.
Regards,
Eva Kemp.
I am talking to woocommerce guys now, and they say that since the theme is
not compliant to the core they are asking me to get the theme developer to
update the theme files. Are you guys working on updating the theme?
Hello,
Yes, our developers are currently working on the update and should be released in a week or so.
Thank you.
Regards,
Eva Kemp.
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