Forum Replies Created

Viewing 30 posts - 11,731 through 11,760 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 16:20

    Hello,

    Could you please clarify with details what you mean saying “Did the area in top bar support VC?”?
    What exactly do you want to do or to add into top bar?
    There is no possibility to add different top bar per language. Sorry.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 16:17

    Hello,

    Unfortunately we can’t connect to a server via FTP getting the errors:
    Error: Connection timed out
    Error: Could not connect to server

    Please try to delete or rename the file my-orders.php in the directory wp-content/themes/legenda/woocommerce/myaccount and check “My Account” page then.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 16:14

    Hello,

    Try to increase font weight with this css code:

    .content-article p {
        font-weight: bold;
    }

    Could you please show a screenshot of the issue with logo?

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 16:08

    Hello,

    What is the correct link to your site and wp-admin panel?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 16:06

    Hello,

    We’ll fix this bug in the next theme update, meanwhile you can edit the file wp-content/themes/blanco/woocommerce/single-product/tabs.php and delete the code in lines 36-42:

    <?php if ( comments_open() ) { ?>
    <li class="reviews_tab"><a href="#"><?php _e('Reviews', ETHEME_DOMAIN); ?><?php echo comments_number(' (0)', ' (1)', ' (%)'); ?></a>
    <section>
    <?php comments_template(); ?>
    </section>
    </li>
    <?php } ?>

    Also you can edit other tabs in this file.

    We’ll fix it in the update.

    Please take our apologies for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 15:29

    Hello,

    Sorry for a delay.
    We’ve updated translation files. Please translate words in .po file now and check the site.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 15:27

    Hello,

    You had files named pt-BR.po, but it should be pt_BR.po. Please check your site now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 15:14

    Hello,

    Sorry, but I don’t see any issues. I’ve checked the site on mobile device and screenfly web application: http://storage7.static.itmages.com/i/15/0827/h_1440684716_5393823_d1b90baf49.png

    Try to clear browsers cache and cookies and check the site again.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 14:41

    Hello,

    Please provide us with FTP credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 14:38

    Hello @fashione,

    Do you mean blank page appears when logged in to wp-admin panel?
    Please provide us with FTP credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 14:36

    Hello,

    You can only add widgets to top bar in Appearance > Widgets, there is VC editor in top bar.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 13:46

    Hello,

    As I see you’re using old theme version:
    http://storage5.static.itmages.com/i/15/0827/h_1440679498_3931566_abf29c1c96.png
    Please update it and all required plugins https://www.8theme.com/download-plugins/ .


    Don’t forget to create back up of your files and database before starting update process!

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 13:42

    Hello,

    You can put the code as said in Google documentation.
    Have you tried it?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 13:40

    Hello,

    Please add this code in custom.css file:

    .header-type-3 .main-nav .menu > li.current-menu-item > a, .header-type-3 .main-nav .menu > li > a:hover {
        text-decoration: none !important;
    }

    How to create custom.css you can watch in this tutorial.

    To create Newsletter popup you can use MailChimp plugin https://wordpress.org/plugins/mailchimp-for-wp/ .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 13:36

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 13:26

    Hello,

    I’ve disabled Cache plugin and cleared cache on a server via FTP.
    Please check your site on mobile now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 13:04

    Hello,

    When Ajax “Add To Cart” is enabled it tries to add product to cart when you click “Read More” button, that’s why you should disable this option.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 12:58

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 12:51

    Hello,

    We’re looking into your other topic. Once there is a result we’ll let you know.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 12:49

    Hello,

    Seems access to site is limited as it’s not loading from our side. Please check it with your hosting provider and ask them to open access.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 12:28

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 11:37

    Hello,

    As I see top bar is shown:
    http://storage4.static.itmages.com/i/15/0827/h_1440671800_7453981_647042291b.png

    Please clarify the issue with more details.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 11:33

    Hello,

    Visual Composer editor isn’t shown because of some plugins. Please disable all 3rd-party plugins and check editor after that.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 11:32

    Hello,

    Some plugin is causing the issue. Please disable all 3rd-party plugins and check orders after that.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 11:11

    Hello @sebdicam,

    As I see arrows are shown properly: http://storage9.static.itmages.com/i/15/0827/h_1440670059_1594231_5d4267716a.png
    How can we replicate the issue?
    Please show in screenshot what words you want to translate and where they are located.

    “Boutique” dropdown menu is also shown fine:
    http://storage2.static.itmages.com/i/15/0827/h_1440670224_7062899_37ae07c4ac.png

    Please show us a screenshot of the issue.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 10:44

    Hello,

    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 10:42

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 10:41

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 10:40

    Hello,

    Our developers are working on it.
    Unfortunately we can’t tell you the exact date for now.
    When we’re informed we’ll notify you.

    Please take our apologies.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 10:36

    Hello,

    Are we talking about the domain http://www.phg-uk.com?
    I’ve checked it, but don’t see any issues.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 11,731 through 11,760 (of 31,382 total)
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