Forum Replies Created

Viewing 30 posts - 11,701 through 11,730 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2015 at 11:34

    Hello,

    I’ve added this code in Theme Options > Custom CSS > Global Custom CSS:

    .copyright-3, .copyright {
        display: none;
    }
    .header-type-11 .navbar-collapse {
        border-top: none;
    }

    Please check footer and header now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2015 at 11:18

    Hello,

    I’ve updated the plugins. Please check your site now.
    Unfortunately Revolution Slider couldn’t be updated because of the error:
    Fatal error: Uncaught exception 'Exception' with message 'fetch - <b>Unknown column 'type' in 'where clause'</b><br>---<br> Query: select * from wp_revslider_sliders wheretype!= 'template' order by id ASC' in /home/shashifernando/public_html/yonder_new/wp-content/plugins/revslider/includes/framework/functions.class.php:14 Stack trace: #0 /home/shashifernando/public_html/yonder_new/wp-content/plugins/revslider/includes/framework/db.class.php(26): RevSliderFunctions::throwError('fetch - <b>Unkn...', -1) #1 /home/shashifernando/public_html/yonder_new/wp-content/plugins/revslider/includes/framework/db.class.php(41): RevSliderDB->throwError('fetch - <b>Unkn...') #2 /home/shashifernando/public_html/yonder_new/wp-content/plugins/revslider/includes/framework/db.class.php(132): RevSliderDB->checkForErrors('fetch') #3 /home/shashifernando/public_html/yonder_new/wp-content/plugins/revslider/includes/slider.class.php(2400): RevSliderDB->fetch('wp_revslider_sl...', 'type!= 'temp...', 'id', '', 'ASC') #4 /home/shashifernando/pub in /home/shashifernando/public_html/yonder_new/wp-content/plugins/revslider/includes/framework/functions.class.php on line 14

    You should ask plugin authors http://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380/comments to investigate it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2015 at 10:15

    Hello,

    We’re updating required plugins now for your site. Please don’t do any actions currently.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2015 at 09:21

    Hello,

    The issue with mobile is fixed in the new theme version, that is why you were suggested to update the theme. Please specify what issues you had after updating?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2015 at 09:01

    Hello,

    Please refer to Woocommerce documentation:
    http://docs.woothemes.com/document/managing-products/ (7. Adding an external product)

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2015 at 08:59

    Hello,

    Please clarify where we can see the issue and provide us with FTP credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2015 at 08:57

    Hello,

    Sorry, but I see only white color in images:
    http://storage2.static.itmages.com/i/15/0828/h_1440748523_5280057_de6f8de58f.png
    The same is for related products:
    http://storage6.static.itmages.com/i/15/0828/h_1440748581_8797104_896d266be5.png

    Try to check it in another browser.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2015 at 08:52

    Hello,

    We’ve taken your notice into our account.
    Do you still need assistance with Classico theme?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2015 at 08:50

    Hello,

    You can change alt title for the image in Media section of wp-admin panel, and when you hover the image, this title will be shown.
    Sorry if I understood you incorrectly.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2015 at 08:46

    Hello,

    1. As I see social icons are also shown:
    http://storage9.static.itmages.com/i/15/0828/h_1440747906_7896696_d5b632970d.png

    2. Sorry, but concerning the redirection you have to ask your hosting provider. Perhaps you wrote some rules in .htaccess file or set redirection in hosting control panel. This is not a theme issue.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2015 at 08:42

    Hello,

    I’ve edited theme-functions.php file. Please check Contact page now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2015 at 08:39

    Hello,

    I’ve added this code in footer.php of your child theme:

    <script type="text/javascript">
    jQuery(document).ready(function($){
    jQuery('img').removeAttr('title');
    });
    </script>

    Clear browser cache and check images now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2015 at 08:20

    Hello,

    Sorry, but we don’t provide support for 3rd-party plugins.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2015 at 08:18

    Hello,

    Static Blocks section is present in wp-admin panel: http://storage5.static.itmages.com/i/15/0828/h_1440746178_5160121_59d5ef57b4.png
    Concerning the menu, I’ve removed it in Appearance > Menus > Manage Locations tab > Main menu (right). Please check now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2015 at 08:13

    Hello,

    The problem was caused by your cache plugin. I’ve disabled it and removed “cache” folder in wp-content directory. Now changes are taking effect. Please clear browser cache and check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 20:46

    Hello,

    Do you want background image to be shown in footer section too?
    Please provide us with a link to your site.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 20:43

    Hello @kevin4hopes,

    Please don’t create multiple queries. You’ve been replied in your own topic. Please check it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 20:41

    Hello,

    The problem is caused by “Ultimate Addons for Visual Composer” plugin. Disable it and check top bar. As you know it’s not included in the theme package as a required plugin and we can’t guarantee its compatibility with the theme. Sorry.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 20:35

    Hello,

    Please give us full permissions to be able to view all settings in wp-admin panel and provide us with FTP credentials as well.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 20:32

    Hello,

    1. I’ve updated Revolution Slider to the latest version and slider is working now.

    2. You need edit the file wp-content/themes/royal/framework/shortcodes.php (find the section “! Share This Product” on line 1918), to change links you need edit the code, for example for Twitter <a href="https://twitter.com/share?url='.$permalink.'&text='.$post_title.'" class="'.$tooltip_class.'" title="'.__('Twitter', ETHEME_DOMAIN).'" target="_blank"> and replace https://twitter.com/share?url='.$permalink.'&text='.$post_title.' with a link to your Twitter account.

    3. I’ve edited theme-functions.php file. Please clear browser cache and check images now.

    4. To change logo in the footer go to Static Block > edit block “Wheel”, use Visual Composer editor for modification.

    5. As I see you’ve uploaded different logos in Pages > edit “Home” page > “Logo image for this page” (on the right side) and in Theme Options > Header > Logo image. If you want to have similar images then remove logo from Home page and it’ll be loaded from Theme Options.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 20:23

    Hello,

    Please show a screenshot of the issue on single product page. As I see related products are shown fine.
    Also provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 20:16

    Hello @Royalty,

    Please take our apologies but we can’t replicate the issue you described.
    I’ve just clicked “Save Changes” in Theme Options for 10 times and everything is fine, there are no errors.
    We’d like to help but unfortunately we’re unable to reproduce the problem. Sorry.

    Are your browsers up to date?
    Could you please check on another PC or another Internet Provider?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 20:10

    Hello,

    We’re glad you managed to fix the issue.
    Thank you for the notice. We’ve taken it into our account.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 20:08

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content and specify what header type you want to use.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 16:49

    Hello,

    Let us know if further assistance is needed.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 16:48

    Hello,

    Sorry, but there is no such possibility.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 16:41

    Hello,

    You may try to use Banner element in Visual Composer editor, but there won’t be the same effect as on the site you showed.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 16:38

    Hello,

    Try to add this code in footer.php before </body> tag:

    <script type="text/javascript">
    jQuery('document').ready(function($){
    	$('img').parent('a[title]').removeAttr('title');
    });
    </script>

    Also you can refer to WordPress forum for the solution.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 16:35

    Hello,

    Please show us the links where you have problems and provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2015 at 16:32

    Hello,

    Please give us full permissions to wp-admin panel to be able to view all settings and all sections of the Dashboard.
    Also we can’t connect via FTP, you didn’t provide FTP Host. Please check the credentials.

    Regards,
    Eva Kemp.

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    Viewing 11,730 results - 11,701 through 11,730 (of 31,382 total)
Viewing 30 posts - 11,701 through 11,730 (of 31,382 total)
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