Hello, Marta,
We have fixed this issue and uploaded the solution for you.
The changes were made in the file – xstore/framework/theme-functions.php
The solution will also be included in the next update.
Best Regards,
8Theme’s Team.
Hello,
We have identified several issues that need to be addressed:
1) Firstly, you need to lower the version of PHP you are using, as you are currently using 8.2.6 while WordPress officially only has beta support for PHP 8.2. For more information, please refer to the link: https://make.wordpress.org/core/handbook/references/php-compatibility-and-wordpress-versions/.
2) We have noticed that the wp-admin pages are blocked (this blockage can affect the login of administrators and moderators), and we were unable to remove it by disabling plugins. Please refer to the private content for more details.
3) We have also noticed that the cache on the page is enabled. Please refer to the private content for more details.
4) We have also noticed that you have plugins that make changes to the database, which can potentially damage the data and lead to login issues.
Best Regards,
8Theme’s Team
Hello, Marta,
We have fixed this issue and uploaded the solution for you.
The changes were made in the file – xstore/framework/theme-functions.php
The solution will also be included in the next update.
Best Regards,
8Theme’s Team.
Hello, Serjio,
We have reverted the fix and added fixes for copying the default Multilingual product and “/” symbols.
This fixes will be included in the next update also.
Kind Regards,
8theme team
Hello,
We regret to inform you that due to a translation issue in the child theme, similar glitches were possible. We have made additional changes to address this issue, and the details can be found in the private content.
We thank you for your understanding.
Best Regards,
8Theme’s Team
Hello,
We have added Ajaxify for some widgets and menu, which should reduce peak load on the server. Details on the screenshot – https://prnt.sc/XmFpzT1-exRy
We also recommend that you check the load without using third-party plugins.
As for the WP Rocket Plugin, a large load occurs during the caching process, after which the load will decrease.
Best Regards,
8Theme’s Team
Hello,
We have addressed your issues. The fatal error was caused by an incorrect translation, as seen in the screenshots below:
https://prnt.sc/DYrkf6T0Ov08
The issue with the Customizer saving was also caused by translation errors, here are some of the details that were fixed in the screenshots below:
https://prnt.sc/aRnf-gIXmkaF
https://prnt.sc/BZDWSmXt3CM1
https://prnt.sc/tjRlebt2ZrH2
https://prnt.sc/yQoXfRKkamxM
https://prnt.sc/bfHzllliwH4H
https://prnt.sc/eJqDXIev4196
https://prnt.sc/YQoglJqDIOpI
In the future, please be more careful with translations, as incorrect formatting can affect the theme’s performance.
Also, please note that you need to edit the multilingual header, as it is the one that is displayed on the pages:
https://prnt.sc/k7PxFExfng16
We have also identified that the Easy HTTPS (SSL) Redirection plugin is causing the following errors:
https://prnt.sc/9d6ZPbXfQKr5
Best Regards,
8Theme’s Team
Hello, Shehzad Ghazi
In order to disable UPC on variable products, you need to replace the previous code with the next one.
add_filter('product_meta_custom_content_filter', function (){
$id = get_the_ID();
$product = wc_get_product($id);
$product_type = $product->get_type();
if ( $product_type!= 'variable'){
$upc = get_post_meta( $id, 'mm_product_upc', true );
return 'UPC: ' . $upc;
}
return '';
});
Best Regards,
8Theme’s Team
Hello,
We have resolved the issue by making changes to the file wp-content\themes\xstore\framework\features\optimization.php. The overall fix will be included in the next update.
Best Regards,
8Theme’s Team
Hello,
We do not see any issues with the “discount price in percentage” details in the screenshot provided (https://prnt.sc/JzihOkBDUmev).
Best Regards,
8Theme’s Team
Hello,
We regret to inform you that the access to the admin panel you provided is no longer working. Please provide another one.
Best Regards,
8Theme’s Team
Hello,
We are pleased to inform you that we have released an update which includes a fix for the bug.
You can check it out.
Additionally, we have enabled the Ignore Coupons option for both the cart page and the global site. You can view this in the video below.
https://www.veed.io/view/fc8bfdbc-70fd-42d1-8238-eeeb3d70d18e?panel=share
Best Regards,
8Theme’s Team
Hello,
The ‘Optimize CSS Delivery’ option does not break the website on this site, as it is enabled and working as expected.
https://dioniziofind.com.br/
Best Regards,
8Theme’s Team
Hello,
In order to optimize CSS delivery, no modifications are required. You need to add the following scripts to the exclusions:
/wp-content/themes/xstore/js/etheme-scripts.min.js
and
/etheme-scripts.min.js
as shown in the screenshot (https://prnt.sc/GW4vjBGxxE5w).
Unfortunately, the Delay JavaScript execution option is not compatible with the theme.
These manipulations will help you to achieve the desired result https://gtmetrix.com/reports/dioniziofind.com.br/ZN6FdMX1/?cached=1
Best Regards,
8Theme’s Team
Hello,
Could you please provide a list of WP Rocket plugin options that you would like to enable?
Best Regards,
8Theme’s Team
Hello, Mariangio,
Due to the fact that Product Status Filters works based on the default fields (discount, availability in stock) of products that always exist, even if they were not set for products, they are in the database, but just empty.
Best Regards,
8Theme’s Team
Hello,
There are fields in the Elementor plugin settings that require versions of the Elementor plugin, but we have created their analogs that work even better.
Just go to the advanced tab, and you will see them, as shown in the screenshot.
https://prnt.sc/L3t2LYA72MV1
Best Regards,
8Theme’s Team
Hello,
We recommend that you create a test copy of your website and test any changes you make before implementing them. Please provide us with access to the test copy so that we can verify your issue.
Best Regards,
8Theme’s Team
Hello,
8theme – Product Status Filters does not require the creation of variations, and you can use it.
Unfortunately, the theme does not have the ability to filter by tags or product attributes if they are not used as variations.
You can use third-party plugins, but we cannot guarantee that they will work properly.
Best Regards,
8Theme’s Team
Hello,
We have noticed that your server does not meet the minimum system requirements of the theme, specifically the PHP version must be no lower than 7.4 and no higher than 8.0. We cannot guarantee the correct functioning of the theme if the server does not comply with the minimum system requirements.
Please contact your hosting provider to fix this, and if the problem persists, please let us know.
Best Regards,
8Theme’s Team
Hello,
We kindly request access to the administrative panel and FTP so that we can investigate your query further.
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Hello,
#1 You can add a border to the by simply adding custom CSS
img.attachment-full.size-full.swiper-slide-image {
border: 1px solid #000;
}
To the Advanced -> XStore Custom CSS section, as shown in the screenshot:
https://prnt.sc/LuXko2PRuvkJ.
After that, you will get the following result:
https://prnt.sc/N8Yj6tlMyuTo.
#2 Unfortunately, this can only be done with additional customization.
Best regards,
8Theme’s Team
Hello,
We kindly request access to the administrative panel and FTP so that we can investigate your query further.
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Hello,
#1 You need to replace your custom CSS
.content-product .product-title {
font-size: 12px;
}
with the one provided below.
.content-product .product-title {
font-size: 12px!important;
}
#2 Unfortunately, this can only be done with additional customization.
Your question requires additional customization. You can contact our partners, WP-Kraken team, who will perform your task quickly and with high quality. https://wpkraken.io/?ref=8theme
Best Regards,
8Theme’s Team
Hello,
We have determined that the cache plugin is ignoring POST and GET requests, which is causing the issue. To avoid similar issues in the future, we recommend that you do not disable the option: Speed Optimization -> Always Load Wc-Cart-Fragments.
Best Regards,
8Theme’s Team
Hello,
Re #4: This is working as intended; the original form functions in the same way as seen in the link provided: https://gyazo.com/b2b1fb68be2d5ee691a49c6b13f4d8ac
Re #2: In order to resolve the issue of the incorrect order of the “Back In Stock Notifier” appearing above the swatches on the variable product and quick off-canvas view (as seen in the link provided: https://gyazo.com/730e30754f2e2edfd0257a78632bfeb0), you will need to seek assistance from the plugin “Back In Stock Notifier For WooCommerce”.
Re #5: This has been fixed, as seen in the link provided: https://gyazo.com/86e226363daf831c0f8daa2f11bed029
Best Regards,
8Theme’s Team
Hello,
We have done this for you. Please refer to the detailed instructions in the private content.
Best Regards,
8Theme’s Team
Hello,
Unfortunately, we are unable to change the notification system to AJAX as it would lead to errors in the future and cause more problems.
As an alternative, we can suggest disabling the cache on product pages. To do this, go to the product settings and select the option ‘Never cache this page’. This needs to be done for each product. If you have any issues with this, we would be happy to do it for you.
Best Regards,
8Theme’s Team
Hello,
We are pleased to inform you that we have successfully resolved issues 1, 3, 4, and 5. To address issue 2, please use the “Back In Stock Notifier For WooCommerce Compatibility” plugin.
Best Regards,
8Theme’s Team
Hello,
We believe the issue is related to the caching on your website. We have disabled the WP Rocket plugin, however this only provides a temporary solution. It appears that there is a caching plugin on the server which needs to be disabled in order to stop GET and POST requests from being cached.
Best Regards,
8Theme’s Team
Hello,
We have identified a conflict between the theme style and one of the plugins. The fix is to add the following custom CSS to the style.css of the child theme:
@media only screen and (min-width: 768px){
.quick-view-popup .product-content img {
width: 600px!important;
}
}
Best Regards,
8Theme’s Team
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