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Search result count not available product

This topic has 12 replies, 3 voices, and was last updated 10 months, 1 weeks ago ago by Marta

Marta

Participant

June 14, 2023 at 13:03

Hi team,

Is it possible that only available products are shown in the search results? When I do a search, for example, “4 products found” is displayed but only two photos. I understand that the other two are the ones that are out of stock. But it is a bit confusing to see “4 products found”.

Thanks

#359393 Copied Theme version: 9.1.6

11 Answers

Rose Tyler

Support staff

June 14, 2023 at 13:26

Hello, Marta,

Thank you for contacting us and for using XStore.

Please provide URL of your site, and screenshots of the mentioned situation.
Also, provide temporary wp-admin and FTP access. We will check what can be done to help you.

Kind Regards,
8theme team

#359397 Copied

Marta

Participant

June 15, 2023 at 10:55

Hi,

here is the screenshots

https://app.screencast.com/UMc2hyitQnS1Z

Thanks

Please contact administrator
for this information.

#359461 Copied

Rose Tyler

Support staff

June 15, 2023 at 12:14

Hello, Marta,

Thank you for your response.

What exactly should we enter in the search field to get search results on your site?

Please provide FTP access also.
To create FTP access, please contact your hosting provider for assistance.

To fix this – https://prnt.sc/fOquWMODS7xs , please update the theme – https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/166-your-theme-contains-outdated-copies-of-some-woocommerce-template-files

Kind Regards,
8theme team

#359466 Copied

Marta

Participant

June 15, 2023 at 12:31

Hi, theme is now update.

Ftp access is in the private area

The site goes extremely slow, I don’t know what to do anymore.

Regards

Please contact administrator
for this information.

#359469 Copied

Rose Tyler

Support staff

June 15, 2023 at 12:49

Hello, Marta,

Please let us know what should we do to get this – https://app.screencast.com/UMc2hyitQnS1Z We need to know what exactly test did you enter for the search.

Kind Regards,
8theme team

#359473 Copied

Marta

Participant

June 16, 2023 at 08:38

Hi,

I entered “June”, it is the name of the dress. There are 4 dress June, but two of them are out of stock. So, appears “4 product encountered” and 2 fotos with only the available products. I believe that is very confusing for costumers.

Would it be possible to match the number of products with the visible results?

Thanks

#359545 Copied

Rose Tyler

Support staff

June 16, 2023 at 15:38

Hello, Marta,

Thank you for your response.

We will have another specialist review your inquiry in greater detail and will be in touch with you.

We kindly ask for your patience and request that you do not alter access.

Kind Regards,
8theme team

#359587 Copied

Andrew Mitchell

Support staff

June 19, 2023 at 18:16

Hello, Marta,

We have fixed this issue and uploaded the solution for you.

The changes were made in the file – xstore/framework/theme-functions.php

The solution will also be included in the next update.

Best Regards,
8Theme’s Team.

#359739 Copied

Marta

Participant

June 19, 2023 at 19:19

Thank you so much!
I have just seen something weird in a product (https://tarifasoul.com/tienda/ropa/vestidos-y-kaftanes/vestido-sunset/). After the description of the product appear the following:

array(8) {[0]=> int(116954) [1]=> int(116960) [2]=> int(116956)
[3]=> int(116962) [4]=> int(116966) [5]=> int(116964) [6]=> int(116952) [7]=> int(116948) } array(7) { [0]=> int(117630) [1]=>
int(117626) [21=> int(117620) [3]=> int(117628) [4]=> int(117632)
[5]=> int(117638) [6]=> int(117636)} array(8) { [0]=> int(117648)
[1]=> int (117652) [2]=> int(117642) [3]=> int(117640) [4]=>
int(117644) [5]=> int(117658) [6]=> int(117656) [7]=> int(117660)
}

Is it because some updated?

Thanks

#359741 Copied

Rose Tyler

Support staff

June 20, 2023 at 17:12

Hello, Marta,

We do not see a problem on the mentioned product. Please clear cache and check one more time.

Best Regards,
8Theme’s Team.

#359828 Copied

Marta

Participant

June 21, 2023 at 10:08

Ok! thank so much

#359869 Copied
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