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Question view about the Variation Gallery

This topic has 21 replies, 4 voices, and was last updated 1 years, 1 months ago ago by Michele P

Michele P

Participant

February 21, 2023 at 10:17

How come when I try to click an image from the variations gallery opens and I don’t simply change the image in the box?

Please, contact administrator
for this information.

#347616 Copied Theme version: 9.0.4

20 Answers

Tony Rodriguez

Support staff

February 21, 2023 at 14:26

Hello Michele P,

We kindly request that you enable the “Variation Gallery” option under Theme Options > WooCommerce > Single product page.

We regret to inform you that the URL you provided is displaying a 404 page.

If the issue persists then we recommend that you try disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clear the cache of your browser, and then check if the issue persists. It is possible that one of the additional plugins is causing the problem.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant us permission to debug your site, which includes deactivating all third-party plugins and on-site customizations. This will allow us to investigate the issue further and provide assistance accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide us with your site’s WP Admin URL and credentials in the private content area of this topic, so that we can investigate the issue further.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Best regards,
8Theme’s Team

#347660 Copied

Michele P

Participant

February 21, 2023 at 15:58

Thanks

Please contact administrator
for this information.

#347670 Copied

Tony Rodriguez

Support staff

February 21, 2023 at 17:53

Hello Michele P,

We have recently logged into your site and noticed that third-party plugins are still activated. Have you tried deactivating them? If not, please do so and let us know if the issue persists. We would then need your permission to debug your site, which includes deactivating all third-party plugins and any on-site customizations.

Please note that you should take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

#347683 Copied

Michele P

Participant

February 22, 2023 at 14:51

HI,

I created backups. You can proceed with the debug. There would also be a problem in the management of stocks in stock. Practically in the individual product they are not managed well with respect to the variations

#347746 Copied

Tony Rodriguez

Support staff

February 23, 2023 at 05:43

Hello, @Michele P,

I have debugged your site and deactivated the third-party plugins. After doing so, the variation gallery images are now working properly. I have also captured a video for you to view here: https://www.veed.io/view/2104e457-639c-4288-9aee-d28b5133b92e?sharingWidget=true&panel=share. Please clear your browser cache and check your site again.

For now, I have left all the third-party plugins deactivated on your site. Once you have checked and confirmed, you can reactivate them one by one and check which one is causing the issue on your site.

Best Regards,
8Theme’s Team

#347789 Copied

Michele P

Participant

February 24, 2023 at 10:09

Nothing, the problem persists. From the main photo you open the photo, but then to scroll the gallery I have to click again to make the gallery underlined below. Instead, if I go directly from a photo in the gallery below, only that image opens and I don’t give me the other photos (which happens well by single product). If, on the other hand, we use the variations gallery does not work.

The other important problem that I find is on the quantities of products. If you configure a variable product, I rightly have to be able to manage the quantities for each variation. And it is done. But there is no control that limits me to the insertion of the maximum in stock for that type of variation. I can enter any number and go on with the count and do not stop at the best I have in the warehouse. And if I go further and I add to the cart I don’t appear any alert that reports it to me.

I know that there is some problems with the management of changes both gallery and quantity.

Here is a demonstration video: https://www.veed.io/view/560649d2-1859-4a8c-aae1-6b903332c33a?sharingWidget=true&panel=share

#347875 Copied

Andrew Mitchell

Support staff

February 25, 2023 at 13:54

Hello,

We are currently experiencing an issue and would kindly request FTP access in order to resolve it.

Best Regards,
8Theme’s Team

#347986 Copied

Michele P

Participant

February 26, 2023 at 18:05

Thank you

Please contact administrator
for this information.

#348131 Copied

Andrew Mitchell

Support staff

February 27, 2023 at 16:10

Hello,

It appears that you are using two lightboxes simultaneously, namely the lightbox from 8Theme’s theme which looks like this: https://gyazo.com/4218a2c480e6d7cb3a20a0a040274d49

and the lightbox from Elementor which looks like this: https://gyazo.com/0835b804af317a47f7155aeaf361d5cf.

When used together, it appears as seen in this image: https://gyazo.com/bc984f1aa325a22537dce44ea70785e3.

Unfortunately, it is not possible to use both of them at the same time.

To enable/disable the Lightbox for “Xstore” you can go to
Personalizza -> WooCommerce (Shop) -> Single product builder -> Gallery -> Lightbox
https://gyazo.com/0d6e8fbcda83a9e806c13879fd123e00

To enable or disable the Lightbox for Elementor, you can go to the home page and click “Edit with Elementor” and follow the instructions in the video.
https://gyazo.com/71d3dbe2b1caeb6fcbda1290194dfc9c

We have also made some modifications to the Lightbox “Xstore” and left it enabled.

Thank you for your understanding.

Best Regards,
8Theme’s Team

#348219 Copied

Michele P

Participant

February 28, 2023 at 14:56

Perfect, thanks.

For the other question instead?

“The other important problem that I find is on the quantities of products. If you configure a variable product, I rightly have to be able to manage the quantities for each variation. And it is done. But there is no control that limits me to the insertion of the maximum in stock for that type of variation. I can enter any number and go on with the count and do not stop at the best I have in the warehouse. And if I go further and I add to the cart I don’t appear any alert that reports it to me.

I know that there is some problems with the management of changes both gallery and quantity.”

Here is a demonstration video: https://www.veed.io/view/ce6abc68-bf7e-4379-99f1-472285e70246?panel=share

#348338 Copied

Andrew Mitchell

Support staff

February 28, 2023 at 16:28

Hello,

We believe the issue is related to the caching on your website. We have disabled the WP Rocket plugin, however this only provides a temporary solution. It appears that there is a caching plugin on the server which needs to be disabled in order to stop GET and POST requests from being cached.

Best Regards,
8Theme’s Team

#348368 Copied

Michele P

Participant

March 3, 2023 at 15:43

I contacted wp rocket support. the answer in the private area

Please contact administrator
for this information.

#348743 Copied

Andrew Mitchell

Support staff

March 3, 2023 at 18:53

Hello,

Unfortunately, we are unable to change the notification system to AJAX as it would lead to errors in the future and cause more problems.
As an alternative, we can suggest disabling the cache on product pages. To do this, go to the product settings and select the option ‘Never cache this page’. This needs to be done for each product. If you have any issues with this, we would be happy to do it for you.

Best Regards,
8Theme’s Team

#348766 Copied

Michele P

Participant

March 3, 2023 at 21:41

Yes please if you can do it that would be great.

If you can explain to me how to proceed in the future it would be fantastic

#348772 Copied

Andrew Mitchell

Support staff

March 6, 2023 at 09:24

Hello,

We have done this for you. Please refer to the detailed instructions in the private content.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#348994 Copied

Michele P

Participant

March 6, 2023 at 15:21

Thank you very much.

In reality I realized that if the cart is empty, the quantity notifications system is not activated. The moment I have at least one article in the cart also activates the notification system and it works.

#349057 Copied

Andrew Mitchell

Support staff

March 6, 2023 at 18:00

Hello,

We have determined that the cache plugin is ignoring POST and GET requests, which is causing the issue. To avoid similar issues in the future, we recommend that you do not disable the option: Speed Optimization -> Always Load Wc-Cart-Fragments.

Best Regards,
8Theme’s Team

#349091 Copied

Michele P

Participant

March 6, 2023 at 22:31

Yes, “Always Load WC-Cart-Fragments” I also enabled it from before

#349110 Copied

Rose Tyler

Support staff

March 7, 2023 at 14:51

Hello, Michele,

Is there anything else we can do to assist you?

Kind Regards,
8theme team

#349212 Copied
Tagged: e-commerce, question view, shopping cart, themes, variation gallery, woocommerce, wordpress
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