Quick View not working on live site, please help

This topic has 16 replies, 4 voices, and was last updated 1 years, 4 months ago ago by Andrew Mitchell

  • Avatar: Norliden
    Norliden
    Participant
    February 19, 2023 at 09:59

    Hi,

    The Quick View button doesn’t display the popup… It’s weird since the Elementor Editor preview works fine, but the live version just doesn’t pop up anything.
    In the editor preview, I can see it, but it doesn’t resize, and when I want to see other images, it downsizes to minimal.
    Let me show you
    https://www.awesomescreenshot.com/image/37239452?key=778001d0855ff245f8ac3b2046e9de2f

    https://www.awesomescreenshot.com/image/37239468?key=68414cdacaa028e850e97050dc7dc5cb

    On the live site, nothing happens. I have not added other plugins, but I did switch from Products to Products Grid
    https://www.awesomescreenshot.com/image/37239492?key=18cd987fcbf1e01e0ad44a7d5d11c958
    Since the previous one is marked Deprecated.

    Can you please help me with this?

    15 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 13:42

    Hello, Norliden,

    Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
    Let us know the result.

    Kind Regards,
    8theme team

    Avatar: Norliden
    Norliden
    Participant
    February 19, 2023 at 23:39

    Ok, So it seems like it was WP Rocket. I reactivated it, and it is now working normally. The only remaining problem is when I want to see the other images. Somehow it resized and shrunk.

    Here I recorded a video os what happens
    https://www.screencast.com/t/UbNeqjnMKoiR

    How can I fix this?

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 20, 2023 at 06:58

    Hello @Norliden,

    In order to resolve your issue, please navigate to XStore > Theme Options > Woocommerce (Shop) > Shop Element > Quick View. There, you will need to remove/empty the Images Height option. For reference, please see the images provided here: https://postimg.cc/BLg3yxm7 and https://postimg.cc/2VLf4qsW.

    If the issue persists, please provide us with your site’s WP-ADMIN login details in the private content area of this topic. We will then be able to check and fix the issue on your site. Please note that you should take a complete backup of your site before doing so.

    We look forward to hearing from you.

    Best Regards,
    8Theme’s Team

    Avatar: Norliden
    Norliden
    Participant
    February 20, 2023 at 08:02

    I followed your instructions, and the fields are empty.
    https://www.awesomescreenshot.com/image/37256651?key=569e996c2b1d03fa2fdb71a75f7ded89

    I will provide login info in the private section.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 20, 2023 at 08:51

    Hello @Norliden,

    We suggest disabling all third-party plugins (including cache plugins) that are not included with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the browser cache, and then checking again. It is possible that one of the additional plugins is causing the issue.

    We can also see that you have activated CDN from your server on your site. We recommend contacting your hosting provider to flush the CDN completely and then turn it off while you are in the development process. For a better reference, please see the attached image. https://postimg.cc/bGdMKsR9

    If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site customizations. This will allow us to further investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before making any changes.

    Best Regards,
    8Themes Team

    Avatar: Norliden
    Norliden
    Participant
    February 22, 2023 at 20:23

    Hi there,

    I have tried everything. Let me share some screenshots.
    Everything is deactivated except for XStore Core, WooCommerce, Elementor, and nothing else. Cloudflare is also tuned off.

    https://www.awesomescreenshot.com/image/37354281?key=0d89165adebb3baba6ee448c9ac6b273

    The problem is still there.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 23, 2023 at 07:59

    Hello Norliden,

    We believe this is a cache issue. We can see that the CDN is still activated on your site, as shown in the screenshot: https://postimg.cc/gx6nbqst.

    We kindly request that you flush the server cache and deactivate all forms of cache, including the CDN, from the server end. Then, please check back again.

    Best Regards,
    8Theme’s Team

    Avatar: Norliden
    Norliden
    Participant
    February 23, 2023 at 19:26

    CDN is taken off; the host flushed, and problem is still there.

    Avatar: Norliden
    Norliden
    Participant
    February 24, 2023 at 07:30

    What else can I do? Where is this problem coming from?

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    February 25, 2023 at 16:24

    Hello,

    We regret to inform you that your website is currently unavailable. Please take the necessary steps to rectify this.

    Best Regards,
    8Theme’s Team

    Avatar: Norliden
    Norliden
    Participant
    February 26, 2023 at 08:57

    Try now, please.
    My site is not connected to Cloudflare.

    Please contact administrator
    for this information.
    Avatar: Norliden
    Norliden
    Participant
    February 27, 2023 at 09:24

    Hi, when will you be taking a look at my issue?
    I really would like this to be done.

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    February 27, 2023 at 16:31

    Hello,

    We have fixed the issue and you can now check it.

    Best Regards,
    8Theme’s Team

    Avatar: Norliden
    Norliden
    Participant
    February 27, 2023 at 18:59

    I see that you have fixed this problem.
    Can you explain what caused this problem?

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    February 28, 2023 at 08:33

    Hello,

    We have identified a conflict between the theme style and one of the plugins. The fix is to add the following custom CSS to the style.css of the child theme:

    
    @media only screen and (min-width: 768px){
        .quick-view-popup .product-content img {
            width: 600px!important;
        }
    }
    

    Best Regards,
    8Theme’s Team

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