Dear Prithwiraj,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

Dear FOX,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

5 stars content

Hello,

Thank you for reaching out to us with your concerns. We appreciate your patience as we work through the process of integrating your plugins and refining the design of your website.

We understand that you are experiencing an issue with the WooCommerce Subscriptions activation, specifically regarding the side cart display. It seems that the product images and information are appearing larger than expected and have become scrollable, which is not in line with the previous design. Rest assured, we will investigate this matter to determine the cause and provide a solution to restore the side cart to its intended appearance.

Additionally, we have taken note of the problem you are facing with the Customize section of the theme, where the page becomes unresponsive during loading. This is certainly not the experience we want you to have, and our team will look into this promptly to identify and resolve the underlying issue.

To assist you more efficiently, could you please provide us with any relevant screenshots or additional details about the problems you are encountering? This information will be invaluable in helping us understand the issues more clearly and expedite the troubleshooting process.

We will keep you updated on our progress and aim to resolve these issues as quickly as possible. If you have any further questions or if there is anything else we can assist you with in the meantime, please do not hesitate to reach out.

Best Regards,

Hello, Pronto Pasta,

1) It’s unclear why your file paths are being rewritten. For instance, WPBakery Page Builder (js_composer) has been rewritten to WooCommerce, and FileBird has been completely removed. You can see the issue in this screenshot: https://prnt.sc/PWY8DHUj4bMM

2) Similarly, the default updates through WordPressare not working. More details are provided in the video(in private content). Since you have a Content Delivery Network (CDN) in place, there might be an issue related to it, such as certain settings preventing file synchronization or other issues. Therefore, the first step is to disable the CDN and check the problem with default updates from WordPress.

Kind Regards,
8theme team

Hello, oterrats

Thank you for reaching out to us. We have addressed your issue. Please, kindly check and confirm.

Best Regards,
8Theme’s Team

Hello, vasak,

We have rectified this issue, could you please verify it? Also, the changes will be incorporated in the upcoming theme update.

The modifications have been made in the following files:
plugins/et-core-plugin/app/models/customizer/frontend/js/script.js
plugins/et-core-plugin/app/models/customizer/builder/class-customize-builder.php

Best Regards,
8Theme’s Team

Hello, Olga777,

In order to rectify the issue, we kindly request you to add the provided code to the functions.php file of the child theme.

add_filter( 'etheme_widget_product_brands_cache', '__return_false');
add_filter( 'etheme_widget_product_categories_cache', '__return_false');

Best Regards,
Team 8Theme

Hello,

Currently, we can see a large number of scripts and styles being connected by external plugins. Please try to disable some of them, and also ask your server provider to provide you with a log of the process load. Then it will be possible to identify which process is causing the server to overload.

Best Regards,
8Theme’s Team

Hello,

We have made several improvements to speed up the theme and reduce server and database load. In order to make them effective, please re-upload the theme and plugin from the sources provided by us, or provide us with FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption). To create FTP access, please contact your hosting provider for assistance.

Archives for re-upload:
XStore theme : https://we.tl/t-FlSiQVvWOL
XStore Core plugin : https://we.tl/t-1BR6aPFkQN

Best Regards,
8Theme’s Team

Hello, Zeal Evince,

After updating themes or plugins, the cache is cleared, and the new version is recorded. This may lead to temporary overload, after which the problem should disappear once the cache is rewritten.
Please check this, and if the problem persists, please provide us with FTP access.

Best Regards,
8Theme’s Team

Hello, Serjio,

We were unable to reproduce the issue, and we have not noticed any new multiple templates.
It is possible that we are checking in the wrong place.
Details are in the private content.

Best Regards,
8Theme’s Team

Hello, Enjin,

We have developed a patch that will allow you to modify tiles using filters, and have installed it for you.
Details can be found in the screenshot at https://prnt.sc/sLHhIGwljYBF

You will need to add the following code to the functions.php file of your child theme.

add_filter('etheme_widget_post_title', 'custom_etheme_widget_post_title', 10, 3);

function custom_etheme_widget_post_title($html, $title, $url){
	return '<div class="media-heading"><a href="'.$url.'">' . $title . '</a></div>';
}

We have installed an additional plugin, WP Code, for adding the possibility of a link transition for the category masonry widget (Elementor).

For more detailed information about it, please visit https://uk.wordpress.org/plugins/insert-headers-and-footers/.
Due to this plugin, we added the following code to the theme footer:

<script>
jQuery(document).on('click', '.etheme-custom-masonry .et-masonry-item', function(e){
	let href = jQuery(this).find('.item-name a').attr('href');
	if (href) window.location = href; 
});
</script>

If you do not wish to use the additional plugin, you can add the specified code to the child theme’s footer.php

Best Regards,
8Theme’s Team

Hello, Martin,

We identified an issue with the user by having 69 products in their wishlist.

We have now found a way to reduce the size of the wishlist and compare cookies by 35%, which has enabled successful logins for the user.

The changes were made in the following files:
plugins/et-core-plugin/packages/xstore-wishlist/xstore-wishlist.php
and
plugins/et-core-plugin/packages/xstore-compare/xstore-compare.php

These changes will be included in the next update, and we will continue to work on reducing the size of these cookies.

Best Regards,
8Theme’s Team

Hello, Enjin,

We have developed a patch that will allow you to modify tiles using filters, and have installed it for you.
Details can be found in the screenshot at https://prnt.sc/zzVyln9EI1Jy.

You will need to add the following code to the functions.php file of your child theme.

// Change related posts html tag for single post page
add_filter('etheme_slider_title', 'custom_etheme_related_posts_title', 10, 2);
function custom_etheme_related_posts_title($html, $title){
	if (is_singular('post')) {
		return '<div>' . $title . '</div>';
	}
	return $html;
}

// Change "8theme - Posts Widget" widget title tag
add_filter('etheme_widget_args', 'custom_eetheme_widget_args', 10, 2);
function custom_eetheme_widget_args($args){
	if ($args['widget_name'] == '8theme - Posts Widget'){
		$args['before_title'] = '<span class="widget-title">';
		$args['after_title'] = '</span>';
	}
	return $args;
}

Best Regards,
8Theme’s Team