Tony Rodriguez

Hello, @Khullcsewerq,

Thank you for your response.

Please provide FTP access, we will check what can be done to help you.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, @GTP,

1) Yes, you can add icons beside text, like placing a TV icon next to “electronics.” Watch our tutorial https://www.veed.io/view/1f9188d6-dbf0-4f03-84f6-19f85eb0690b?sharingWidget=true&panel=share.

2) Thank you for bringing your concern regarding the Ajax product tabs to our attention. I understand that the current configuration limitations on tab placement are causing inconvenience.

Upon reviewing your query, we appreciate your suggestion to utilize general tabs and connect them with a static block as a viable solution. We concur with your assessment, and it aligns with our initial recommendations.

Implementing general tabs and integrating them with a static block not only addresses the current constraint but also provides a flexible and effective solution to customize the tab location according to your preferences.

3/ Thank you for reaching out to us with your inquiry regarding the replication of a specific section from the XStore demo.

After carefully reviewing the provided demo link and screenshot, we regret to inform you that the live copy/paste feature for XStore is currently deactivated. Unfortunately, this means that an exact copy of the section cannot be achieved through this method.

However, we understand the importance of replicating the section you’re interested in, and we are committed to assisting you in achieving a similar outcome. To guide you through the process, we have created a comprehensive video tutorial that provides step-by-step instructions on how to recreate the section based on the screenshot you shared:https://www.veed.io/view/95ddb404-d726-45de-9828-6cd7062bfdca?sharingWidget=true&panel=share

Best regards,
The 8Theme Team

Hello, @lew-shop,

We hope this message finds you well. Thank you for bringing the issue to our attention, and We appreciate your patience as we worked towards a resolution.

After a thorough investigation, we identified that the Countdown Timer malfunction was attributed to a conflict with “Elementor Pro.” We are pleased to inform you that the issue has been successfully resolved by deactivating this conflicting plugin.

For your reference, please find an attached image that serves as a visual guide illustrating the steps taken to address the problem.
https://imgur.com/a/BzgOcmV

To ensure the continued smooth functioning of your website, we have deactivated all third-party plugins. You now have the flexibility to reactivate these plugins based on your specific requirements.

However, since the conflict originates from the “Elementor Pro” plugin, we recommend reaching out to their dedicated support team for further assistance. They possess the expertise to provide tailored guidance on addressing the compatibility issues related to the Countdown Timer.

Should you need any further assistance or clarification, please feel free to reach out to us.

Best Regards,
The 8Theme Team

Hello, @KSwan,

We wanted to bring to your attention that the buttons in the static block may appear wider on the mobile panel due to the slider functionality

We would like to inform you that our current theme does not include options or functionality to enable an off-canvas menu from the mobile panel.

We have created a static block named “mobile” for your site. In this static block, we added a section and incorporated the XStore Text Button. The key to resolving the width issue lies in configuring the settings for this static block specifically for mobile view.

Here is a step-by-step guide to assist you in adjusting the settings:

a)Access the static block named “mobile” on your site.
b)Edit the section containing the XStore Text Button using Elementor.
c)Ensure that the settings are configured appropriately for mobile dimensions.
d)After making the necessary adjustments, click “Update” to save the changes.
e)Once you’ve completed these steps, set the static block “mobile” to be used on the mobile panel. You should find that the buttons now appear as intended, without the width issues previously encountered.

For a visual guide, please refer to the attached image:
https://imgur.com/a/8BOQR8x
https://imgur.com/a/LmKP3jf

Once you’ve completed these steps, set the static block “mobile” to be used on the mobile panel. You should find that the buttons now appear as intended, without the width issues previously encountered.

Best Regards,
The 8Theme Team

Hello, @mehmet,

Thank you so much for purchasing our theme and contacting our support center.

Please activate a default WordPress theme, such as Storefront, to help isolate the problem. This can be done by navigating to ‘Appearance’ > ‘Themes’ within your WordPress dashboard.

Once the default theme is activated, please monitor your site for the issue in question.

This diagnostic check is crucial in determining the root cause of the problem and will greatly assist us in providing you with the appropriate support. Let us know the result.

Additionally, we strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.

Warm regards,
The 8Theme Team

Hello, @AlMendez,

Thank you so much for purchasing our theme and contacting our support center.

Thank you for reaching out to us regarding the issue you’re facing with the “Quantity Discounts” section on your site. We appreciate your patience and would be happy to assist you in resolving this matter.

Firstly, we’d like to inform you that our Quantity Discount feature, known as Sale Booster, is functioning correctly on our test site. This suggests that the issue may be specific to your site configuration.

To troubleshoot and identify the cause of the problem, we recommend the following steps:

1)Disable Third-Party Plugins:
Please disable all third-party plugins, including any cache plugins, that are not included with XStore. You can refer to our documentation (https://www.8theme.com/documentation/xstore/plugins/included-plugins/) for a list of bundled plugins. Clear your browser cache and then check the functionality of the Quantity Discounts buttons again.

2)Debugging and Permission:
If the issue persists, kindly keep all third-party plugins deactivated on your site. Grant us permission to debug your site, which includes deactivating all third-party plugins and on-site customizations. This will enable us to thoroughly investigate and provide you with a tailored solution.

Please note that it’s crucial to take a complete backup of your site before proceeding with these steps to ensure the safety of your data.

Thank you for your cooperation, and we look forward to resolving this issue for you.

Best Regards,
The 8Theme Team

Hello, @KSwan,

In response to your concern about linking the mobile menu button to a specific page or menu, I would like to guide you through the steps to achieve this using Elementor and the static block.

a)Access Elementor for Static Block Editing:
Locate the static block you’re using for the mobile menu and edit with Elementor.

b)Edit the Slide with the Button:
Once inside Elementor, identify the specific slide containing the button you want to link.
Select the slide item and proceed to the content section.

c)Adding a Custom Link:
In the content section, you will find options for editing the slide content.
Look for the area where you can add a custom link – this is where you’ll input the destination page or menu URL.

d)Applying the Link:
After adding the custom link, ensure that you apply the link to either the entire slide or specifically to the button. This choice depends on whether you want the entire slide or just the button to be clickable.

f)Saving Changes:

Once you have configured the link, make sure to save your changes in Elementor.

By following these steps, you should be able to successfully link your mobile menu button to the desired page or menu. For a visual guide, please refer to the attached image https://imgur.com/a/aMPnN2I

Best Regards,
The 8Theme Team

Hello, @KSwan,

Thank you for reaching out to us regarding the issue you’re facing with displaying variable products using the Elementor builder.

After thorough investigation, we regret to inform you that our theme currently does not provide an option or functionality to showcase attributes separately on the Single Product page. Specifically, local attributes, which are created during product creation or editing, cannot be used for filtering and are only visible on the product page itself.

However, our theme supports global attributes for variation swatches. As a default functionality, XStore allows the display of image attributes on variable products near the “Add to Cart” button. Unfortunately, the separation of variation swatches into a distinct block is not supported.

For your convenience, we have prepared a video demonstrating the proper functioning of variation swatches on variable products. You can access the video through the link provided below:https://www.veed.io/view/0bf238bb-defc-404f-b391-22ae6aeb7fc9?sharingWidget=true&panel=share

Before testing this, we recommend turning off the catalog mode for a better experience.From the XStore>>Theme Settings>>Woocommerce(Shop)>>Shop>>Catalog Mode.

For a visual guide, please refer to the attached image: https://imgur.com/a/PeKYxnx

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
The 8Theme Team

Hello, @Mitul,

Thank you for using our theme and for contacting us.

We kindly request that you review and adhere to the instructions provided in our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/.

We trust this will be of assistance to you.

Best regards,
The 8Theme Team

Hello, @Khullcsewerq,

Thank you for your response.

1/ We are pleased to inform you that your issue has been successfully resolved. For your reference, please view the image at the following link: https://imgur.com/Y5j5lmz

2/ Regarding the issue with your site backup, we kindly suggest reaching out to your hosting provider for assistance. They are best equipped to resolve this matter efficiently.

3/ Regarding the problem on the shop page, Activate a default WordPress theme, such as Storefront, to help isolate the problem. This can be done by navigating to ‘Appearance’ > ‘Themes’ within your WordPress dashboard.

Once the default theme is activated, please monitor your site for the issue in question.

This diagnostic check is crucial in determining the root cause of the problem and will greatly assist us in providing you with the appropriate support. Let us know the result.

Additionally, we strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
The 8Theme Team

Hello, @lew-shop,

Thank you for reaching out to us regarding the XStore Sale count issue on your product. We understand the importance of resolving this matter promptly, and we’re here to assist you.

To address the problem, we recommend following these steps:

a) Disable Third-Party Plugins:
Please disable all third-party plugins, including cache plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . You can find a list of included plugins here. After deactivating these plugins, clear your browser cache.

b) Check Sale Countdown:
Once you’ve disabled the additional plugins and cleared the browser cache, check the Sale count on your product again. It’s possible that one of the third-party plugins may be conflicting with the functionality.

c)Further Investigation:
If the issue persists, please keep all third-party plugins deactivated on your site. Grant us permission to debug your site, which includes deactivating all third-party plugins and on-site customization. This will enable us to investigate the problem thoroughly and provide you with a tailored solution.

d)Backup Your Site:
Before proceeding with any changes, we strongly recommend taking a complete backup of your site. This precaution ensures that your data is secure in case any unforeseen issues arise during the troubleshooting process.

We appreciate your cooperation in resolving this matter. If you encounter any difficulties or have additional information, feel free to share them with us. We’re dedicated to ensuring your XStore experience is seamless.

Best Regards,
The 8Theme Team

Hello, @Yasir Alam 8Theme,

Thank you for contacting us and for using XStore.

We kindly request that you review and adhere to the instructions provided in our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/xstore/plugins/plugins-update/

We trust that updating the plugin via FTP, as outlined in the documentation, will effectively resolve your issue.

Additionally, Please temporarily deactivate the KirKi plugin, JetPack, and Cache plugins on your site before proceeding.

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @GTP,

You are very welcome! If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Have a nice day!

Best Regards,
The 8Theme Team

Hello, @GTP,

1) Thank you for your prompt response and for considering alternative options to enhance the presentation of testimonial blocks on your website.

Certainly, we can implement testimonial blocks onto a gradient-colored background or overlay them on top of an image for a visually appealing effect. This customization will add a touch of sophistication to your website’s design.

1) First add a section and in the section setting >>Style change the color(Simple or gradient), video and image on the background of the background of the section and then add the XStore Testimonials element in the section.

You can access the instructional video by following this link:https://www.veed.io/view/1e59a966-fe12-42f7-a46e-c382854724d6?sharingWidget=true&panel=share

2) We regret to inform you that the Live Copy feature is currently deactivated. We understand the importance of this functionality to your workflow and sincerely apologize for any disruption it may have caused.

In light of this, we would like to offer an alternative solution to help you achieve your desired results. XStore Studio provides a variety of prebuilt testimonials that you can easily incorporate into your pages, posts, or Static Blocks using Elementor.

Here are step-by-step instructions:

a)Create a new page, post, or Static Block with the assistance of Elementor.
b)In the Drag widget area, locate and click on the XStore Studio elements.
c)Search for “testimonials” within the available elements.
d)Select the desired testimonial element and insert it into your current page.
e)This process allows you to seamlessly integrate testimonials into your content, and you can make further customizations as per your requirements.

For a visual guide, please refer to the attached image:
https://imgur.com/a/jS4BaZl
https://imgur.com/a/gJXOPq1

Best Regards,
The 8Theme Team

Hello, @Anastasiia,

After careful consideration, we regret to inform you that the current version of the XStore AMP Plugin does not support the display of images within attributes. We understand that this may be an essential feature for your needs, and we appreciate your understanding.

To ensure that your feature request is duly noted and considered for future updates, we encourage you to submit it on our Taskboard at https://www.8theme.com/taskboard/ -By posting your request on the Taskboard, you give it visibility to our user community. If your request receives sufficient votes from other customers, our development team will prioritize and consider incorporating it into one of the upcoming updates.

Best Regards,
The 8Theme Team