Tony Rodriguez

Hello, @GTP,

We are pleased to have been of assistance in your inquiry regarding the official name. Should you have any additional questions or require further support, please do not hesitate to reach out.

This matter is now considered resolved.

Warm regards,
The 8Theme Team

Hello, @GTP,

1) Regarding the Ajax product tabs and general tabs customization:

a) Yes, you can edit the text of the tabs in the “Items” section. Simply navigate to the General Tab >> Style section, and within the “Items” area, you can easily modify the text associated with each tab.

b) To change the background color of both the content and the tab, you can also find the appropriate settings in the General Tab >> Style section. Adjust the background color according to your preference.

c) Adding icons, specifically Lottie icons, beside the text is absolutely possible. You can include these icons in the tab by customizing the settings. However, for movable icons, the implementation would depend on the specific features available in your theme or customization options.

Visual reference:
https://imgur.com/a/JqCEnxK
https://imgur.com/a/6Rn9lzx
https://imgur.com/a/0gu2n9I

2)Thank you for reaching out. To achieve the specific style you desire for the Brand carousel on your site, please follow the steps below:

a)Edit the page, post, or static block using Elementor.
b)Add the ‘XStore Brand Carousel’ element to any section within the content.
c)You can display the brand logos in this section; note that the logo colors are unchangeable as they are images. However, you can modify the hover color.
d)For the border style of the Brand Carousel, like the Demo brand carousel it is controlled by Custom CSS. To apply your preferred border style, please follow these additional steps:

e)In the Advanced section of Elementor, navigate to ‘XStore Custom CSS.’
f)Insert the provided Custom CSS for the desired border style:

selector .brands-carousel.swiper-entry .swiper-slide img  {
    filter: grayscale(100%);
    opacity: 0.5;
}
selector .brands-carousel.swiper-entry .swiper-slide:hover img {
    filter: none;
    opacity: 1 !important;
}
selector .brands-carousel .swiper-slide .categories-mask {
    border: 1px solid #e1e1e1;
    transform: skewX(-10deg);
    min-height: 80px;
    display: flex;
    align-items: center;
    justify-content: center;
}
selector .brands-carousel .swiper-slide .categories-mask img {
    transform: skewX(10deg);
}
selector .brands-carousel .swiper-slide .categories-mask:hover {
    border-color: #db2d2e;
}
selector .brands-carousel .swiper-container {
    padding: 0 10px;
}

For a detailed walkthrough, we have prepared a video tutorial. Please watch it by following the link provided: https://www.veed.io/view/cf84bf52-2394-447d-9723-e77201c104eb?sharingWidget=true&panel=share .

If you have any further questions or need assistance, feel free to reach out.

Warm regards,
The 8Theme Team

Hello, @kristofair8306,

Thank you for using our theme and for contacting us.

1/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:
Page URL in which the issue appear:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @devprof,

Thank you for using our theme and for contacting us.

1/ We would like to guide you through the process of altering the color of the product prices on your Shop page. Kindly follow the steps outlined below:

1. Copy the following CSS code:

.content-product .price span.woocommerce-Price-amount.amount bdi {
       color: red !important;
   }

2. Navigate to “Xstore” followed by “Theme Options.”
3. Proceed to “Theme Custom CSS.”
4. Paste the copied code into the “Global CSS” section.

After completing these steps, please ensure to clear your browser’s cache before revisiting your site to view the changes.

2) Regarding the wishlist icon, you can easily modify it by following these steps:

a)Navigate to XStore>>Theme Settings>>WooCommerce(Shop)>>Wishlist.
b)In this section, you will find the option to add a custom SVG icon of your choice.

Visual reference:https://imgur.com/a/3jub25F

Feel free to reach out if you have any further questions or if there’s anything else we can assist you with. We appreciate your patience and look forward to helping you create the perfect shopping experience on your website.

Kind Regards,
8theme team

Hello, @Umberto,

Thank you for your recent theme purchase and for reaching out to our support center.

To better understand and address the situation on your site, we kindly request temporary wp-admin access. To provide this access, you can create a new user account with an administrator role via the Dashboard. Please share the username and password with us privately using the Private Content area.

WP Admin URL:
WP Admin Username:
WP Admin Password:
Page URL in which the issue appear:

Note: Before sharing your site’s wp-admin URL and access details, we recommend taking a complete backup of your site.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, @jeffe jeremy,

Thank you for your response.

We are pleased to confirm that you have the ability to change or import a new template/demo onto your website. To proceed with this action, kindly follow the steps outlined below:

1. Access the XStore dashboard on your website.
2. Navigate to the ‘Import Demos’ section.
3. Select the ‘Delete All Content’ option to remove the current content.
4. Subsequently, you may import the new demo that best suits your requirements.

For your convenience, we have attached an image to serve as a visual guide during this process. https://ibb.co/Cz6KWLj

Furthermore, we highly recommend that you review our theme documentation for detailed instructions and additional information. You can find the documentation at the following link: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We trust that these guidelines will be helpful to you. Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @jeffe jeremy,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your browser’s cache and revisit your website to see the changes.

Additionally, we have successfully imported the Barber Shop demo onto your site. For your reference, please find the screenshots of the updated site at the following links:

– https://ibb.co/ZNV2xp5
– https://ibb.co/cXdcd4C

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Khullcsewerq,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your browser’s cache and revisit your site to confirm that the changes have taken effect.

Additionally, we have implemented a static block widget in the pre-footer area and in the first column of the footer. Please refer to the attached image for guidance. https://imgur.com/9k6xDxy

Should you wish to modify the footer and pre-footer blocks, you may do so using Elementor. These options are accessible via the WP Dashboard under the ‘Static Block’ section. https://ibb.co/DGBvQsZ

We trust that these adjustments will meet your needs. Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Mitul,

We hope this message finds you well.

We would like to extend our sincere apologies for any inconvenience you may have experienced. We appreciate your effort in providing a video explanation to illustrate the issue at hand.

Upon reviewing the situation, we have determined that the problem you are encountering is not related to margins or padding within the site’s design. Instead, it is attributed to a phenomenon known as browser rendering, which is inherently dependent on the website’s loading speed.

To elaborate, when a website address is entered into a browser and the enter key is pressed, the browser sequentially processes the HTML, CSS, and subsequently any JavaScript or server-side scripts. The visual stuttering, or “jerking,” you have observed occurs during the transition from HTML to CSS rendering and until the page is fully loaded. While it is challenging to eliminate this effect entirely, it is possible to mitigate the delay by enhancing the website’s speed and utilizing a Content Delivery Network (CDN).

For a more in-depth understanding of this process, we recommend reading the following article: https://developer.chrome.com/blog/inside-browser-part3

We trust this explanation clarifies the situation, and we are hopeful for your understanding. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Hello, @GTP,

1)Regarding changing the full background color of the login page, the settings we provided earlier can help you achieve that. Please refer to our previous instructions to update the background color.

Now, if you wish to modify the color of the footer on the login page, it’s essential to note that the footer is distinct from the login page. To edit the default XStore footer, navigate to the WordPress dashboard, then go to Static Block >> Footer. There, you can edit the static block using Elementor to make changes.

For a visual reference, click on the image link provided here: https://imgur.com/a/TJNmCjX

If you want to create a custom footer specifically for the login page, we recommend referring to the XStore Footer Builder with Elementor documentation. You can find detailed instructions and guidance in the documentation, which will assist you in creating a custom footer tailored to your login page. Here’s the link to the documentation:https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor .

2) If someone signs up via Google, the registration process may vary.

By default, when users sign up using social login options like Google, the user data is often managed by the authentication provider (in this case, Google) rather than being directly stored in the WooCommerce/WordPress backend. The user information may be retrieved and linked to their account on your website.

3) Regarding your query, we regret to inform you that, at present, there is no theme functionality to edit the Email Templates using Elementor. XStore provides a separate Email Builder for customizing email templates.

To edit the Email Templates, we recommend following the steps provided in our previous messages and referring to the documentation for the Email Builder. You can find detailed instructions and guidance on customizing email templates using the dedicated XStore Email Builder.

If you encounter any further issues or have additional questions, please do not hesitate to reach out to us.

Kind Regards,
8theme team

Hello, @proyectoswebit,

1) We hope this message finds you well. We are pleased to inform you that we have successfully addressed the issue you raised regarding the alignment of the orange line in the menu style when hovering over it, ensuring it is at the same height as the header separation line.
To achieve this, we have adjusted the Bottom Header Border Bottom Padding to 0px in the computed box. This modification ensures a consistent and visually cohesive appearance, creating a seamless transition between the header separation line and the orange line in the menu style.
For a clearer understanding, please refer to the image linked here:https://imgur.com/a/Oy40TG5

2)To remove the Google Pay option from the purchase process, you can follow these steps:

a)Navigate to your WooCommerce dashboard.
b)Go to “Settings” and select “Payments.”
c)Locate the “Stripe” option and disable it.
d)Save the settings.

For a clearer understanding, please refer to the image linked here:https://imgur.com/a/ROietHA

By turning off the Stripe option, you will eliminate the Google Pay button from the purchase process. If you encounter any issues or have further questions, feel free to reach out.

3)To modify the business name in the mobile menu section and hide the “more” section at the bottom, please follow these steps:

a)Navigate to XStore.
b)Go to Theme Settings.
c)Select Mobile Panel.
d)Choose the section whose name you want to change.
e)In the Custom Text block, input the desired text for that specific section.
f)If you wish to remove the section, you can do so in the same settings.

For a more detailed guide, please refer to the linked image: https://imgur.com/a/AFo2Dw0

Kind Regards,
8theme team

Hello, @Narcisus,

We appreciate your patience and understanding as we worked to address the issue you encountered with the WooCommerce Drag & Drop Uploader on the XStore theme. We are pleased to inform you that we have successfully resolved the matter through the implementation of custom CSS.

a)Navigate to XStore >> Theme Options >> Theme Custom CSS >> Global CSS.
b)We Inserted the following CSS code into the designated location.

For your convenience, we have attached a visual reference, which you can view by clicking on the following image link:
https://imgur.com/a/cmqh5S5
https://imgur.com/a/O2lrak1

If you encounter any further issues or have additional questions, please do not hesitate to reach out to us.

Kind Regards,
8theme team

Hello, @Mitul,

Thank you for using our theme and for contacting us.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link:
https://gtmetrix.com/reports/obxgourmet.com/QQ8Aujmk/

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here:https://imgur.com/a/CZWtTa2

About your results on gtmetrix results:

-–Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/
Edit your page and Product elements. It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header;

-Eliminate render-blocking resources: https://gtmetrix.com/eliminate-render-blocking-resources.html

-Avoid long main-thread tasks https://gtmetrix.com/avoid-long-main-thread-tasks.html

-Serve static assets with an efficient cache policy
https://gtmetrix.com/serve-static-assets-with-an-efficient-cache-policy.html

– Avoid enormous network payloads – https://gtmetrix.com/avoid-enormous-network-payloads.html

– Use a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos;
For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

Lazy load:Lazy loading is a technique used to optimize web page performance by delaying the loading of certain elements until they are actually needed. It’s commonly used for images and other media to improve page load times.

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

Kind Regards,
8theme team

Hello, @ryan,

Thank you for reaching out to us regarding the issue you are experiencing with the Sale Booster feature, specifically the “Item Sold Fake Indicator.”

Upon thorough investigation, we have identified that the Sale Booster “Item Sold Fake Indicator” functions properly when the parent theme is activated on your site. However, the concern arises when the child theme is employed, as it does not display on single product pages, despite being enabled in the settings.

For a visual representation of this discrepancy, please refer to the attached image:
https://imgur.com/a/P0gEvnR

To address this matter, we recommend activating the parent theme to ensure the Sale Booster feature operates as intended. This implies that the issue is specific to the child theme configuration. We understand the importance of maintaining the child theme for customization purposes.

Considering this, we kindly suggest reaching out to your site developer and ask them to fix it. We are not responsible for additional code customization in the child theme.

We appreciate your understanding and cooperation in resolving this matter.

Best Regards,
The 8Theme Team

Hello, @Narcisus,

Thank you for contacting us and for using XStore.

1/ We are currently experiencing difficulties accessing the backend of your website. To proceed with a thorough examination of your settings and to offer a more precise solution, we kindly request that you provide us with valid WP-admin login credentials.

For security purposes, please ensure that these details are submitted through a secure, private content area.

We kindly recommend that you take a complete backup of your site before proceeding.

2/ We would like to request that you perform a brief check by activating the default WordPress Theme, Storefront, to ascertain whether the issue you are experiencing is related to XStore or not. This step will help us identify the cause of the problem more accurately.

Additionally, we strongly advise that you create a full backup of your website prior to making any changes. This precautionary measure will ensure that your data remains safe during the troubleshooting process.

Please inform us of the outcome once you have completed this step.

Thank you for your cooperation.

Best regards,
The 8Theme Team