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How can I translate sections with woocommerce short codes?

This topic has 14 replies, 3 voices, and was last updated 4 months ago ago by Luca Rossi

Khullcsewerq

Participant

January 1, 2024 at 21:02

I couldn’t translate some sections while logging in, registering, and going to the check out page. The text translations remained in English by default. I think this is related to woo commerce but I tried all the research I did. I changed the page language, user language and even the user browser language, but it does not translate the pages to Polish language. I request your help ,

Please, contact administrator
for this information.

#378227 Copied Theme version: 9.2.5

13 Answers

Tony Rodriguez

Support staff

January 2, 2024 at 09:22

Hello, @Khullcsewerq,

Thank you so much for purchasing our theme and contacting our support center.

To address the concern you have encountered, we kindly request that you utilize the Loco Translate plugin to translate the necessary files associated with the XStore theme, XStore core plugin, and WooCommerce plugin. Please ensure to save your settings after completing the translations.

For your convenience, we have prepared a video tutorial that outlines the required steps. We encourage you to view and follow the instructions provided in the video to facilitate a smooth translation process. https://www.youtube.com/watch?v=WYBlzdJs5PU

https://xstore.helpscoutdocs.com/article/30-base-theme-translation

We are optimistic that this solution will effectively resolve the issue at hand. Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

#378268 Copied

Khullcsewerq

Participant

January 2, 2024 at 19:12

Thank you for your feedback. I tried them all but unfortunately I couldn’t get any results.
I tried to translate each of the text manually but nothing changed. l kindly request your support .

Please contact administrator
for this information.

#378360 Copied

Tony Rodriguez

Support staff

January 3, 2024 at 09:36

Hello, @Khullcsewerq,

Thank you for your response.

We kindly request that you upload your language files via the following website: https://wetransfer.com/. Once the upload is complete, please share the download URL with us in the private content area.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#378401 Copied

Khullcsewerq

Participant

January 5, 2024 at 19:33

Hello, I added the relevant information to the private content area.

Please contact administrator
for this information.

#378814 Copied

Tony Rodriguez

Support staff

January 6, 2024 at 09:09

Hello, @Khullcsewerq,

We appreciate your prompt response.

Upon attempting to access your website using the provided WordPress Admin credentials, we encountered an issue as the details appear to be incorrect. For your reference, we have included a screenshot of the error in the private content section of this correspondence.

We kindly ask that you verify the credentials and share the accurate WordPress Admin login information in the private content area of this topic. This will enable us to proceed with our assistance and address your needs effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#378840 Copied

Khullcsewerq

Participant

January 6, 2024 at 12:17

Hello , @Tony Rodriguez

Thanks for your cooperation. You can find the details at the private content area.

Please contact administrator
for this information.

#378867 Copied

Tony Rodriguez

Support staff

January 8, 2024 at 09:12

Hello, @Khullcsewerq,

1. We are delighted to inform you that the issue you reported on your website has been successfully resolved. To ensure the changes are visible, we kindly ask that you clear your browser’s cache before revisiting your site.

Furthermore, you now have the capability to modify or translate text strings on your website by editing the theme’s language files. This can be accomplished using the Loco Translate plugin, which is accessible via the following link: https://ego-man.com/wp-admin/admin.php?path=languages%2Floco%2Fthemes%2Fxstore-pl_PL.po&bundle=xstore&domain=xstore&page=loco-theme&action=file-edit

For your convenience, we have included a screenshot to assist you: https://ibb.co/72Qk4VK

2.A) Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Check the image for specific requirements here: https://ibb.co/tpL7tV9

B) If you are using a Child Theme then Activate the Parent-Theme and check again. Let us know the result.

We kindly recommend that you take a complete backup of your site before proceeding.

C) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

#379009 Copied

Khullcsewerq

Participant

January 9, 2024 at 21:53

Thank you for your support, my problem with text translation has been resolved and I can translate now. But I could not solve the problem on the shop page. I tried the solutions you suggested but. When I switch from xstore child theme to xstore theme, menus and products disappear. I tried disabling all plugins and running debugging, but I didn’t get any results. I request your help in this matter. The necessary information is written in the special content area. Thank you.

Regards

Please contact administrator
for this information.

#379393 Copied

Tony Rodriguez

Support staff

January 10, 2024 at 08:05

Hello, @Khullcsewerq,

Thank you for your response.

1/ We are pleased to inform you that your issue has been successfully resolved. For your reference, please view the image at the following link: https://imgur.com/Y5j5lmz

2/ Regarding the issue with your site backup, we kindly suggest reaching out to your hosting provider for assistance. They are best equipped to resolve this matter efficiently.

3/ Regarding the problem on the shop page, Activate a default WordPress theme, such as Storefront, to help isolate the problem. This can be done by navigating to ‘Appearance’ > ‘Themes’ within your WordPress dashboard.

Once the default theme is activated, please monitor your site for the issue in question.

This diagnostic check is crucial in determining the root cause of the problem and will greatly assist us in providing you with the appropriate support. Let us know the result.

Additionally, we strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
The 8Theme Team

#379422 Copied

Khullcsewerq

Participant

January 10, 2024 at 21:21

Hello @Tony Rodriguez

Unfortunately problem hasn’t solved yet . l kindly request your support again . l also couldn`t customize the shop page by xstore . even Shop page preview does not open when in xstore editor.

Please contact administrator
for this information.

#379548 Copied

Tony Rodriguez

Support staff

January 11, 2024 at 06:57

Hello, @Khullcsewerq,

Thank you for your response.

Please provide FTP access, we will check what can be done to help you.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#379558 Copied

Khullcsewerq

Participant

January 11, 2024 at 08:03

Hello @Tony Rodriguez

You can find the details at the private content area .

Kind regards

Please contact administrator
for this information.

#379565 Copied

Luca Rossi

Support staff

January 11, 2024 at 11:06

Hi @Khullcsewerq,

We’ve uploaded the latest version of XStore & also setup the child theme again for you.

Now the website is loading fine now.

Can you please clear the caches and check?

Kind Regards,
8theme team

#379574 Copied
Tagged: shortcodes woocommerce solution, translate woocommerce sections, woocommerce shortcodes translation, wordpress themes woocommerce, wordpress woocommerce translation guide
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How can I translate sections with woocommerce short codes?

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