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Emails not sending – smtp works – Godaddy Email interference?

This topic has 5 replies, 2 voices, and was last updated 3 months, 4 weeks ago ago by Tony Rodriguez

ryan

Participant

January 9, 2024 at 01:23

Hello, emails are not being sent out. When I try to send the order invoice manually, it sends a crappy Godaddy email template. Not sure how to fix this! Help would be much appreciated.

Thanks

Please, contact administrator
for this information.

#379167 Copied Theme version: 9.2.5

4 Answers

ryan

Participant

January 9, 2024 at 01:41

I actually did receive the email, but it takes a while to send and is the Xstore template I made, but extra content on top

#379168 Copied

Tony Rodriguez

Support staff

January 9, 2024 at 06:12

Hello, @Victoryunderwear,

Thank you for reaching out to us regarding the issues you’ve encountered with email delivery and the associated template problems

1/ Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

2/. Please check how it works with the default WooCommerce theme – Storefront.

It is important to check if the problem persists with the default theme to find out if it comes from the theme or something else.

Go to Appearance > Themes > Install and activate the Storefront theme. Then test and let us know the result.

Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back and also before proceeding please take the complete backup of your site as well.

Kind Regards,
8theme team

#379175 Copied

ryan

Participant

January 9, 2024 at 20:38

Thanks for the response, I am very sure it is caused by Godaddy’s Marketing module which includes emails. I called them and there is no way to disable it unfortunately.
I’ve disabled the Email builder from Xstore since I have no other option.
Regards

#379390 Copied

Tony Rodriguez

Support staff

January 10, 2024 at 08:26

Hello, @ryan,

It seems like you’ve taken a proactive step by disabling the Email builder from Xstore to address the issue you’re facing with Godaddy’s Marketing module. While it’s unfortunate that GoDaddy doesn’t provide an option to disable it, it’s good that you’ve found a workaround.

If you encounter any further issues, feel free to ask. We are here to help to the best of our ability!

Have a nice day!

Warm regards,
The 8Theme Team

#379427 Copied
Tagged: emails not sending, fix smtp email problems, godaddy email interference, smtp works, troubleshoot email issues, woocommerce email solutions, wordpress woocommerce templates
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