Search function not using Brand name data from Product

This topic has 12 replies, 3 voices, and was last updated 5 months, 2 weeks ago ago by Rose Tyler

  • Avatar: Mathew
    Mathew
    Participant
    December 12, 2023 at 14:45

    It seems that the search function (search box in Header) is not using any assigned Brand name data?

    I’ve set out to search for Products only, and it finds data back in both Product names as well as in their (short) descriptions, but not in their assigned Brand name.
    It would be a lot of work to manually put Brand names in all Product descriptions for the search to work as expected, while each Product would already have a Brand name assigned to it.

    Can you add support for Brand names to be included in the search data used for Products? Thanks!

    Please, contact administrator
    for this information.
    11 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 13, 2023 at 06:00

    Hello, @Mathew,

    Thank you for contacting us and for using XStore.

    Our theme searches by title, description, SKU, posts, and pages, but does not search by tags, brands, or categories. For more information, please refer to the following link: https://www.8theme.com/topic/include-brands-in-search-results/.

    If you would like to request that this feature be added, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our upcoming updates.

    Kind Regards,
    8theme team.

    Avatar: Mathew
    Mathew
    Participant
    December 13, 2023 at 08:51

    Hi Tony,

    Thanks, but it seems impossible to add a Task there. It asks me to login again (even though I’m logged in to the 8theme site), and then doesn’t accept my login/pass (even though I’m logged in with this same info right here right now).

    The simple example/explanation below will make it even more clear of how essential and logical it is to have Brand name data included in Product search source data, for any user, so therefor an essential update for the XStore theme.

    Product search using Brand data

    It seems that the search function is currently not using any assigned Brand name data.

    It would however be no more than logical that Product name and (optionally assigned) Brand name are both used as source data for Product search results:

    Someone looking for ‘Apple’ would currently not find anything on a site that sells ‘iPad’, ‘iPhone, ‘MacBook’, … Even if every of those products has ‘Apple’ as Brand name assigned to it.
    You can see how this makes no sense and is a serious shortcoming of the search function.

    Feature Request: please include Brand names to the search data used for Products.

    Thanks!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2023 at 09:47

    Hello, Mathew,

    We appreciate your prompt response.

    Please be advised that our forum is designed to assist with existing settings only. For inquiries regarding new features and functional improvements, we kindly ask that you reach out to our development team directly through the following page: https://www.8theme.com/taskboard/

    We are concerned to hear that you are experiencing difficulties with submitting a request on https://www.8theme.com/taskboard/ and would like to offer our assistance. To ensure optimal functionality, please verify that you are not using your browser’s incognito mode and attempt to access the page using the Google Chrome browser.

    Additionally, if the issue persists, could you possibly record a video that clearly demonstrates the problem, including your browser and the actions taken on https://www.8theme.com/taskboard/? This will help us better understand and address the issue.

    Kind Regards,
    8theme team.

    Avatar: Mathew
    Mathew
    Participant
    December 13, 2023 at 10:12

    See private screenshots.
    I’m using Safari, not private and actually logged in to 8theme (as shown on top right).

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2023 at 10:18

    Hello, Mathew,

    We appreciate your prompt response.

    Would you be so kind as to conduct a test of the https://www.8theme.com/taskboard/ using Google Chrome as well?

    Kind Regards,
    8theme team.

    Avatar: Mathew
    Mathew
    Participant
    December 13, 2023 at 10:24

    Hi Rose,

    Worked on Chrome, so I’ve been able to enter the request 🙂

    So it seems this part of your site is not Safari compatible somehow.

    Best,

    Mathew

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2023 at 10:43

    Hello, Mathew,

    We would like to inform you that our Taskboard page utilizes a third-party service which, regrettably, appears to be incompatible with the Safari browser.
    We kindly request that you use Google Chrome when accessing the Taskboard page henceforth.
    We apologize for any inconvenience this may cause.
    Thank you for your cooperation!

    Kind Regards,
    8theme team.

    Avatar: Mathew
    Mathew
    Participant
    January 5, 2024 at 14:57

    Just to let you know, I can no longer log in to the Taskboard to follow up on Jack’s reply on my task. It’s a similar error as explained above, but now even using Google Chrome isn’t a solution anymore.
    https://8theme.upvoty.com/b/xstore/product-search-using-brand-data/

    He proposed asking a quote for a customisation, but that doesn’t work either. I was going to answer him this:

    “Hi Jack, Just to let you know the Request Customisation link is not allowing to put in any info about what one would like to request to get a quote, it just immediately gives a ‘thank you for sending your request’ message.
    Tested in Safari, in Firefox, in Chrome, all the same…”

    You’re all doing your best to provide great customer support, a big thanks for that, but the platform being used for it has major issues apparently…

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 5, 2024 at 15:41

    Hello, Mathew,

    We hope this message finds you well.

    We appreciate you reaching out to us for assistance. To facilitate a thorough investigation into the difficulties you are experiencing with logging into the Taskboard, we kindly request that you grant our technical team access to your account through the private content area on our website.

    Your cooperation in this matter will enable us to provide you with a prompt and effective resolution.

    Kind Regards,
    8theme team

    Avatar: Mathew
    Mathew
    Participant
    January 5, 2024 at 15:45

    Hi Rose,

    Thanks for investigating, info in private section.

    Best,

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 5, 2024 at 16:07

    Hello, Mathew,

    We appreciate your prompt response.

    We have reviewed the situation and can confirm that we are able to post on your behalf at the following URL: https://8theme.upvoty.com/b/xstore/product-search-using-brand-data/ using your account as shown here: https://prnt.sc/-ZSRYY6qgcKN (please note that this should be done using the Chrome browser in a non-incognito window).
    It appears that your issue may be related to cookies and cache, or possibly certain extensions installed in your browser that could be affecting functionality.
    From our end, we have verified that everything is functioning properly.

    Regarding your Customisation Request, you should have received a response via email as indicated here: https://prnt.sc/MBEb3QFTZAFv. Upon further investigation, it seems that you may have sent multiple emails simultaneously. Please check for our response at the email address provided here: https://prnt.sc/E3rcXPqCkpsi. If you are unable to locate the email, kindly check your spam folder or contact us directly by email (Private Content area).

    We appreciate your attention to this matter and look forward to resolving any outstanding issues.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
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