Buttons dont work. When i click them dont work.

This topic has 2 replies, 2 voices, and was last updated 4 months, 2 weeks ago ago by Tony Rodriguez

  • Avatar: AlMendez
    AlMendez
    Participant
    January 10, 2024 at 02:59

    Could you help me?
    It happens that in the “Quantity Discounts” section, when configuring everything is fine, however, the buttons do not seem to work. I leave Image. I Share access to…

    Thanks a lot!

    https://postimg.cc/QBGZFChh

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 10, 2024 at 11:36

    Hello, @AlMendez,

    Thank you so much for purchasing our theme and contacting our support center.

    Thank you for reaching out to us regarding the issue you’re facing with the “Quantity Discounts” section on your site. We appreciate your patience and would be happy to assist you in resolving this matter.

    Firstly, we’d like to inform you that our Quantity Discount feature, known as Sale Booster, is functioning correctly on our test site. This suggests that the issue may be specific to your site configuration.

    To troubleshoot and identify the cause of the problem, we recommend the following steps:

    1)Disable Third-Party Plugins:
    Please disable all third-party plugins, including any cache plugins, that are not included with XStore. You can refer to our documentation (https://xstore.helpscoutdocs.com/article/36-included-plugins) for a list of bundled plugins. Clear your browser cache and then check the functionality of the Quantity Discounts buttons again.

    2)Debugging and Permission:
    If the issue persists, kindly keep all third-party plugins deactivated on your site. Grant us permission to debug your site, which includes deactivating all third-party plugins and on-site customizations. This will enable us to thoroughly investigate and provide you with a tailored solution.

    Please note that it’s crucial to take a complete backup of your site before proceeding with these steps to ensure the safety of your data.

    Thank you for your cooperation, and we look forward to resolving this issue for you.

    Best Regards,
    The 8Theme Team

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