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Related products wont change even if change the linked products options

This topic has 5 replies, 3 voices, and was last updated 4 months, 1 weeks ago ago by Andrew Mitchell

Darks

Participant

January 8, 2024 at 19:36

Hi,

My problem is simple, i can’t change the related product on my product page. For now it sort by the same product category even if i add several new products in the “linked products” option in the page.
I think there is an option for that somewhere in the administration but i can’t find where.

Thanks in advance for your help.

#379139 Copied Theme version: 9.2.5

4 Answers

Tony Rodriguez

Support staff

January 9, 2024 at 08:21

Hello, @Darks,

Thank you so much for purchasing our theme and contacting our support center.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#379192 Copied

Darks

Participant

January 9, 2024 at 13:28

Hi,

Thanks for your quick response.
You have all the informations on the right part.

Let me now if you need anything 🙂

Please contact administrator
for this information.

#379260 Copied

Tony Rodriguez

Support staff

January 10, 2024 at 06:27

Hello, @Darks,

Thank you for reaching out with your concern regarding the sorting of related products on your product page. The Related Products section on your product page is designed to automatically pull products from your store that share the same tags or categories as the current product. Unfortunately, these products cannot be explicitly specified in the administration; instead, they are influenced by grouping similar products in the same category or utilizing the same tags.

The “Related Products” section on your product page is designed to automatically pull products from your store that share similar tags or categories with the current product. Unfortunately, these specific products cannot be manually specified in the administration panel.

To influence the related products displayed, you can consider the following options:

a)Categories: Ensure that the products you want to appear together in the “Related Products” section belong to the same category. Grouping similar products in the same category can help improve the relevance of the suggestions.

b)Tags: Utilize product tags to create associations between items. Products with common tags are more likely to be displayed together in the “Related Products” section.

Moreover, please note that the linked products you’ve mentioned, such as Cross Sell or Up Sell products and related products, have different features. The Cross Sell element on the Single product page can be used to showcase linked products, providing a more tailored display.

For a visual guide, please refer to the attached image:https://imgur.com/a/3eoURgy

For a detailed guide on managing Related Products, Cross Sells, and Up Sells, please refer to our Documentation attached in the provided link:https://woo.com/document/related-products-up-sells-and-cross-sells/

Best Regards,
The 8Theme Team

#379414 Copied

Andrew Mitchell

Support staff

January 10, 2024 at 11:34

Dear Darks,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#379473 Copied
Tagged: fix related products, product linking, product options change, woocommerce templates, woocommerce troubleshooting, wordpress ecommerce, wordpress woocommerce
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Related products wont change even if change the linked products options

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