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_et_sale_counter ?????????????????????????

This topic has 8 replies, 2 voices, and was last updated 3 months, 4 weeks ago ago by Tony Rodriguez

lew-shop

Participant

January 7, 2024 at 17:40

sorry, I accidentally closed the previous topic

how can I enable it, I searched the xstore settings and couldn’t find it anywhere.

#378968 Copied Theme version: 9.2.4

7 Answers

Tony Rodriguez

Support staff

January 8, 2024 at 09:38

Hello, @lew-shop,

Thank you for using our theme and for contacting us.

1/ For simple products:

1/ To display a countdown timer on the product page, please edit the product settings to include the sale price, sale price dates, sale price start time, and sale price end time. Then, navigate to 8Theme Product Options > General > Sale Countdown and select either Single/List/Grid https://postimg.cc/fkhqHDBt

Please refer to the attached visual reference in the provided image link:https://imgur.com/a/hVMDmmy

2/And FOR VARIABLE PRODUCT COUNTDOWN TIMER:

a-Set up the product as a Variable Product in the Product Data section.
b-Add attributes and ensure the “Used for variations” box is checked.
c-Navigate to Variations, edit each variation, and input Regular and Sale Prices.
d-Set the Sale Price Start Time and End Time for each variation.
e-Define the Stock Status as “In Stock.”
f-Then, navigate to 8Theme Product Options > General > Sale Countdown.

Please refer to the attached visual reference in the provided image link:https://imgur.com/a/Zujmnwf

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#379015 Copied

lew-shop

Participant

January 8, 2024 at 20:00

I do everything according to your instructions and it doesn’t work
https://prnt.sc/qn0hwAUZzFYt

#379143 Copied

Tony Rodriguez

Support staff

January 9, 2024 at 07:03

Hello, @lew-shop,

Thank you for your response.

To assist you with your inquiry, we request that you provide us with the URL of the product on which you are facing the issue and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Please contact administrator
for this information.

#379179 Copied

lew-shop

Participant

January 9, 2024 at 14:10

https://swiat-zosi.pl/sklep/viga-polarb-drewniana-piramida-edukacyjna-lisek/

Please contact administrator
for this information.

#379277 Copied

Tony Rodriguez

Support staff

January 10, 2024 at 07:15

Hello, @lew-shop,

Thank you for reaching out to us regarding the XStore Sale count issue on your product. We understand the importance of resolving this matter promptly, and we’re here to assist you.

To address the problem, we recommend following these steps:

a) Disable Third-Party Plugins:
Please disable all third-party plugins, including cache plugins, that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins . You can find a list of included plugins here. After deactivating these plugins, clear your browser cache.

b) Check Sale Countdown:
Once you’ve disabled the additional plugins and cleared the browser cache, check the Sale count on your product again. It’s possible that one of the third-party plugins may be conflicting with the functionality.

c)Further Investigation:
If the issue persists, please keep all third-party plugins deactivated on your site. Grant us permission to debug your site, which includes deactivating all third-party plugins and on-site customization. This will enable us to investigate the problem thoroughly and provide you with a tailored solution.

d)Backup Your Site:
Before proceeding with any changes, we strongly recommend taking a complete backup of your site. This precaution ensures that your data is secure in case any unforeseen issues arise during the troubleshooting process.

We appreciate your cooperation in resolving this matter. If you encounter any difficulties or have additional information, feel free to share them with us. We’re dedicated to ensuring your XStore experience is seamless.

Best Regards,
The 8Theme Team

#379420 Copied

lew-shop

Participant

January 10, 2024 at 10:59

I followed your steps and unfortunately it still doesn’t work

#379466 Copied

Tony Rodriguez

Support staff

January 10, 2024 at 13:32

Hello, @lew-shop,

We hope this message finds you well. Thank you for bringing the issue to our attention, and We appreciate your patience as we worked towards a resolution.

After a thorough investigation, we identified that the Countdown Timer malfunction was attributed to a conflict with “Elementor Pro.” We are pleased to inform you that the issue has been successfully resolved by deactivating this conflicting plugin.

For your reference, please find an attached image that serves as a visual guide illustrating the steps taken to address the problem.
https://imgur.com/a/BzgOcmV

To ensure the continued smooth functioning of your website, we have deactivated all third-party plugins. You now have the flexibility to reactivate these plugins based on your specific requirements.

However, since the conflict originates from the “Elementor Pro” plugin, we recommend reaching out to their dedicated support team for further assistance. They possess the expertise to provide tailored guidance on addressing the compatibility issues related to the Countdown Timer.

Should you need any further assistance or clarification, please feel free to reach out to us.

Best Regards,
The 8Theme Team

#379506 Copied
Tagged: best selling woocommerce themes, efficient sale counter themes, et_sale_counter, high conversion woocommerce themes, popular ecommerce themes, premium woocommerce templates, top woocommerce themes
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