Tony Rodriguez

Hello, @Hanzla Nadeem,

Thank you for your response.

To change the color of the Return to shop (Button) in off canvas cart, please follow these steps

1) Navigate to XStore >> Theme Options >> Theme Custom CSS >> Global CSS.
2) Replicate the following CSS code into the designated location.

-To change the color of the button without requiring any hover action, you can use the following CSS code:

.woocommerce-mini-cart__empty-message.empty a.btn {
   background-color: red !important;
}

-To alter the button’s color when hovered over, you can make use of the following CSS code:

.woocommerce-mini-cart__empty-message.empty a.btn:hover {
    background-color: #1CCD21 !important;
}

Note: You can add the CSS property values yourself. And you can make the changes as you desire, like colors.

Please refer to the attached visual reference in the provided image link:
https://imgur.com/a/TQvLGDU
https://imgur.com/a/kl1Rj3Y

We hope this helps.

Kind Regards,
8theme team

Hello, @sohailawaan,

To assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @proyectoswebit,

Thank you for contacting us and for using XStore.

1) Thank you for bringing the issue regarding the header separation to our attention. I’m pleased to inform you that we have successfully addressed the matter following the steps outlined below:

a)Navigate to XStore >> Theme Options
b)Select “Header Builder”
c)Choose “Bottom Header” after scrolling down
d)In the computed box, adjust the bottom border to 8px
e)Set the desired color for the border
By following these steps, you should now see the intended separation line under the header, aligning it with the reference website.

Please refer to the attached visual reference in the provided image link:https://imgur.com/a/5FyHINB

2) Thank you for reaching out to us with your query regarding the addition of tooltips for the header icons – specifically for “Account,” “Favorites,” and “Shopping Cart.”

After thorough investigation, I regret to inform you that our current theme does not offer an explicit option for tooltips associated with these header icons. However, we understand the importance of providing a seamless user experience and would like to offer an alternative solution.

To display the content associated with these icons as a dropdown, kindly follow these steps:

a)Navigate to XStore >> Theme Settings.
b)Click on “Header Builder.”
c)Locate the settings for the mentioned icons – “Account,” “Favorites,” and “Shopping Cart.”
d)In each respective icon setting, choose “Content Type” and set it to “DropDown.”
e)By following these steps, you will be able to showcase the relevant content associated with each icon in a dropdown format.

Please refer to the attached visual reference in the provided image link:https://imgur.com/a/emecjem

3) To make changes to the style of both the Mini Cart and Mini Wishlist dropdowns, kindly follow the steps below:

a)Navigate to XStore >> Theme Settings.
b)Click on “Header Builder.”
c)Locate the settings for the mentioned icons – “Cart” and “Wishlist.”
d)Specifically, look for settings related to the “Mini Cart” and “Mini Wishlist” dropdowns after scrolling.
e)Adjust the settings according to your preferences to achieve the desired visual changes.

Please refer to the attached visual reference in the provided image link:https://imgur.com/a/C1cdj57

These settings will allow you to customize the appearance of the Mini Cart and Mini Wishlist dropdowns after scrolling, ensuring they align seamlessly with your overall design aesthetic.

4) Please go to WP-Dashboard >> WooCommerce >> Settings >> Accounts & Privacy and check the yes option: “Allow customers to create an account during checkout” save changes and check back to your site after removing the browser cache: https://postimg.cc/7bt0FgS2

5) To address the space between the title and filters, please follow these steps

1)Navigate to XStore >> Theme Options >> Theme Custom CSS >> Global CSS.
2)Replicate the following CSS code into the designated location.

.shop-full-width.sidebar-mobile-off_canvas.content-page.products-hover-only-icons {
  padding-top: 0px !important;
} 

Please refer to the attached visual reference in the provided image link:https://imgur.com/a/iluQMXS

6) To ensure a smooth experience with Google Pay on your WordPress site, we recommend reviewing our comprehensive guide on ‘How to Accept Google Pay in WordPress.’ This article provides visual guidance for easy implementation.
Please refer to the attached visual reference in the provided Article link:https://www.wpbeginner.com/plugins/how-to-accept-google-pay-in-wordpress/

7) We would like to inquire about the method you used to enable the Content Delivery Network (CDN) for your website. The activation could have been implemented either through a specific plugin or directly from the server settings. Should you wish to deactivate the CDN, we recommend reaching out to your hosting provider for assistance.

Please refer to the attached visual reference in the provided image link:https://imgur.com/a/T0FIVlU

8) We are pleased to inform you that we have successfully addressed the issue you reported regarding the header overlap on the main home page when viewed on mobile devices.
Header section, specifically under “Header Overlap & Transparent” in the Mobile settings. We have enabled the appropriate option to ensure that the header remains positioned above the main slider consistently.

Please refer to the attached visual reference in the provided image link:https://imgur.com/a/8FLsGoC

Kind Regards,
8theme team

Hello, @EKOM UG,

Thank you for your response.

We kindly request that you provide us with the URL of the page where you are encountering the issue. Additionally, we would greatly appreciate it if you could create temporary administrative access to your WordPress site and share the credentials with us through the secure private content area. This will enable our team to thoroughly examine your settings and gain a clearer insight into the problem you are facing.

As a precautionary measure, we strongly advise that you perform a complete backup of your website prior to sharing access details. This step ensures that your data remains safe during the troubleshooting process.

We are committed to assisting you promptly and efficiently. Your cooperation in this matter is highly appreciated.

Best regards,
The 8Theme Support Team

Hello, @adipure,

We kindly request that you review and adhere to the instructions provided in our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/xstore/plugins/plugins-update/

We trust that updating the plugin via FTP, as outlined in the documentation, will effectively resolve your issue.

Additionally, Please temporarily deactivate the JetPack plugin on your site before proceeding.

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @adipure,

We hope this message finds you well.

Upon reviewing your website, we have observed that while the latest version of the XStore theme has been successfully installed, the XStore Core plugin appears to be missing from your site.

We kindly ask that you proceed with the installation of the XStore Core plugin to ensure full functionality of the theme. We would require FTP access to proceed further.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.

Kind Regards,
8theme team

Hello, @Taras,

Thank you for using our theme and for contacting us.

We kindly request that you review our theme documentation at the following link: https://www.8theme.com/documentation/xstore/troubleshooting/cant-edit-footer-static-block-using-elementor/

Should the issue remain unresolved, we would greatly appreciate it if you could capture a video recording illustrating the problem. This will enable us to gain a clearer understanding of the issue at hand. Once recorded, please upload the video to a file-sharing service, such as https://wetransfer.com/, and share the link with us.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
The 8Theme Team

Hello, @Tanveer,

Thank you so much for purchasing our theme and contacting our support center.

We trust this message finds you well.

Might we inquire if you are referring to the WooZone plugin?

Kindly peruse the following topic for more information: https://www.8theme.com/topic/why-did-my-woozone-product-key-stop-working/

We trust you will find the provided information beneficial.

Warm regards,
8Theme’s Team

Hello, @lew-shop,

Thank you for your response.

To assist you with your inquiry, we request that you provide us with the URL of the product on which you are facing the issue and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Alyvalco,

We are delighted to hear that you are pleased with our service. It has been our pleasure to assist you. Should you have any further inquiries or require additional assistance, please do not hesitate to reach out.

Please note that this topic is now concluded.

Kind regards,
The 8Theme Team

Hello, @KSwan,

1) We trust this message finds you well. Thank you for bringing to our attention the concerns you’ve encountered with the AJAX search functionality on your website’s header. We appreciate your patience and are committed to addressing these issues promptly.

To ensure the “SHOW ALL” button is displayed in the full extent of the search results dropdown and to adjust the typography of the results, kindly follow these steps:

A)Adjusting the Displayed Results:
Navigate to Content >> Ajax search results in your XStore settings. Here, you can find the option to set the post count for the view. By adjusting this value, you can control the number of posts, pages, or products displayed in the search results. Ensure that the count is set to your preferred limit to trigger the appearance of the “SHOW ALL” button.

B)Styling the “View All Results” Button:
For customization of the “View All Results” button, please follow these steps:

a)Go to the Style section in your XStore settings.
b)Under the Results dropdown, locate the settings for the “View All Results Button.”
c)In this section, you can adjust the color and sizes to match your desired styling preferences.

These adjustments should enhance the visibility of the “SHOW ALL” button and allow you to modify the typography of the search results to meet your specifications.

C)If you want to increase the width of the search bar.so, select the columns and increase the width of the column.

Please refer to the attached visual reference in the provided image link:
https://imgur.com/a/mmRDq0o
https://imgur.com/a/WV06h26
https://imgur.com/a/4H5RDfP

2) We appreciate your detailed description of the problem and understand the importance of having the menu open off-canvas or in a larger dropdown format.

To address this concern, we recommend the following steps:

a)Navigate to Elementor AJAX Search settings.
b)Under the “General” section, locate the “Ajax Search” option.
c)Toggle the Ajax Search option to “OFF.”

Disabling the Ajax Search functionality will allow the menu to display in a more traditional manner, with all results for the keywords being shown on another page.

Please refer to the attached visual reference in the provided image link:https://imgur.com/a/HwCgVbf

Kind Regards,
8theme team

Hello, @mirko,

Thank you for your response.

1/ That’s great to hear! We are glad you were able to find a solution on your own.

2/ We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

You can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

We appreciate your understanding.

Best Regards,
8Theme’s Team.

Hello, @mirko,

We hope this message finds you well.

Upon thorough review of your website, we are pleased to inform you that we have not identified any issues. The features for Estimated Delivery and Secure Payment are displaying correctly on the single product page, as intended. For your convenience, we have attached an image to serve as a reference. https://imgur.com/sEULybe and https://imgur.com/NlP0HLY

We kindly suggest that you clear your browser’s cache and revisit the site to ensure that you are viewing the most up-to-date information.

Furthermore, we encourage you to familiarize yourself with our theme documentation for a more comprehensive understanding of the functionalities. You can find the relevant articles at the following links:

– XStore Setup Booster: Sales Estimate Delivery
https://www.8theme.com/documentation/docs/xstore-setup-booster-sales-estimate-delivery/

– XStore Sales Booster Feature: Safe & Secure Checkout
https://www.8theme.com/documentation/xstore/xstore-features/xstore-sales-booster-feature-safe-secure-checkout/

We trust that this information will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @adipure,

Thank you for your response.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team.

Hello, @adipure,

Thank you so much for purchasing our theme and contacting our support center.

1/ To the challenges faced during demo content import, we acknowledge the significance of a seamless setup process and apologize for any inconvenience caused. To address the errors encountered—media not installed, options not installed, menu not installed, default_woocommerce_pages not installed, and version_info not installed—please adhere to the following steps:

Confirm that your server aligns with the minimum requirements for our theme, including PHP version compatibility.

1-XStore Theme Requirements: set PHP version 8.0 https://imgbb.com/tpL7tV9

https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

2-Refer to our theme documentation about the Demo Content: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

After that if the issue still persist, Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

2/ We apologize for the inconvenience you’ve encountered. It appears that something has gone awry. We kindly ask that you first disable 3rd party plugins (including Kirki Customizer Framework plugin) on the site. After that again activate the XStore Core plugin on your site.

In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder.

You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

Thank you for your understanding and cooperation.

We look forward to hearing from you soon. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.