Search only shows 4 products when I have a couple

This topic has 9 replies, 3 voices, and was last updated 1 month, 2 weeks ago ago by Andrew Mitchell

  • Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant
    January 3, 2024 at 20:03

    HI I am having problems with the search option, only displays a few items. Also, if I change to a different language, it does not find such items.

    8 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 4, 2024 at 09:08

    Hello, @Marco A Jimenez,

    We hope this message finds you well. Thank you for reaching out to us with your concerns regarding the search functionality on our platform. We appreciate your feedback and would like to address your issues promptly.

    Regarding the limited display of items in the search results, please be informed that the search bar is designed to show a subset of relevant items initially. Please navigate the search bar results by scrolling or utilizing the “View More” button to unveil more products. Additional items will be loaded as you scroll, allowing you to explore a more extensive range of options.

    For a visual reference, kindly consult the image provided in the following link:https://imgur.com/a/TLJoBzH

    Furthermore, we understand that changing the language settings may affect the search results. For optimal results, we recommend searching for products using keywords in the language set for your website. This ensures that the search algorithm aligns with the language you are using, enhancing the accuracy of the results.

    If you encounter any further challenges or have additional questions, please don’t hesitate to let us know. We are committed to providing you with the best possible user experience and appreciate your valuable input.

    Best Regards,
    The 8Theme Team

    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant
    January 4, 2024 at 18:26

    Hi, thank you for the reply, I understand, and I know about clicking more. options, but I when I type the name of any product, like boots, or other it only pulls 4 items, even when I choose more, is there a setting that I need to change? or how do I reset the database, so it starts pulling that information again.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 5, 2024 at 06:57

    Hello, @Marco A Jimenez,

    We hope this message finds you well. Thank you for reaching out to us regarding the search functionality on our platform. We sincerely appreciate your patience and cooperation.

    We are pleased to inform you that we have successfully addressed the issue you reported. After a thorough investigation, we identified that the limitation in displaying search results was associated with the Ajax Search feature. To rectify this, we have turned off the Ajax Search option located in the XStore theme settings under Header Builder >> Search.

    By deactivating the Ajax Search, all search results will now be presented on a dedicated page, ensuring a more comprehensive display of available products.

    For a visual reference, please consult the provided image in the following link:
    https://imgur.com/a/ABF3ea4
    https://imgur.com/a/8zR63r6

    If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to reach out.

    Kind Regards,
    8theme team

    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant
    January 5, 2024 at 20:05

    thank you much appreciated, but that will turn off the live search, correct? would you recommend a live search plugin? or I can use any?

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 6, 2024 at 06:23

    Hello, @Marco A Jimenez,

    We confirm that the live search feature will indeed be deactivated.

    We apologize for any inconvenience; however, we do not endorse or recommend any third-party plugins. We encourage you to explore the WordPress marketplace to find a plugin that best aligns with your requirements.

    Thank you for your comprehension and for reaching out to us. We wish you a pleasant weekend ahead.

    Best Regards,
    The 8Theme Team

    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant
    January 9, 2024 at 18:47

    Is this something that you have found that it is an issue, and will no longer such feature be available? or is it something specific to me? that is one of the reasons I was conveyed to get such template because of all the features plus the live search 🙁

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 10, 2024 at 07:36

    Hello, @Marco A Jimenez,

    Thank you for your response.

    After conducting a thorough investigation into your inquiry, we regret to inform you that, at present, the XStore theme does not support the functionality you are seeking. We understand that this may be disappointing, and we sincerely apologize for any inconvenience this may have caused.

    We appreciate your feedback, and to better serve our customers, we encourage you to post your request on our Taskboard at https://www.8theme.com/taskboard/ . This platform allows users to submit feature requests, and if your proposal gathers enough support from other customers, our development team will consider incorporating it into one of the upcoming updates.

    It’s essential to note that our theme currently searches by title, description, SKU, posts, and pages. However, it does not search by tags, brands, or categories. For further details, please refer to the following link: https://www.8theme.com/topic/include-brands-in-search-results/
    Or https://www.8theme.com/topic/search-function-not-using-brand-name-data-from-product/#post-376464 .

    Once again, we apologize for any frustration this may have caused and appreciate your understanding. If you have any additional questions or concerns, feel free to reach out, and we will do our best to assist you.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    February 26, 2024 at 19:05

    Dear Marco A Jimenez,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

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The issue related to '‘Search only shows 4 products when I have a couple’' has been successfully resolved, and the topic is now closed for further responses

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