Hello, @sethr,

We hope this message finds you well.

1) Should you desire to modify the color scheme of the buttons on your website, we kindly ask that you proceed to the “Theme Options” section, and then select “Styling/Colors.” Here, you will be able to make the necessary adjustments to the button settings. For further clarification and a step-by-step visual guide, please consult the image provided at the link below:
https://imgur.com/a/TTCvuwf

2) We appreciate you reaching out to us for support. To ensure we can offer the most effective assistance, we request that you share the URL of your website. Upon receipt of your website link, we will be in a position to craft a bespoke CSS code tailored to manage the color preferences for your cart and checkout processes.

We look forward to your response and are here to assist you with any further inquiries or needs you may have.

Yours sincerely,
The 8Themes Team

Hello, @mirko,

We are pleased to confirm that the code is functioning correctly. Should it meet your requirements, please feel free to continue utilizing it as is.

We hope you enjoy your experience with Xstore. Should you have any additional questions or concerns, please do not hesitate to initiate a new discussion topic. Our team is dedicated to providing you with assistance at any time.

Thank you for reaching out to us. We wish you a pleasant day.

Warm regards,
The 8Theme Team

Hello, @sethr,

We are delighted to inform you that our XStore theme includes features that enable you to construct a Product Archive. To do so, kindly adhere to the instructions below:

1. Access the WordPress dashboard.
2. Navigate to ‘XStore Builder’ and select ‘Product Archive’.
3. Proceed to edit the Product Archive.
4. While in Edit mode, begin by copying the section you intend to replicate.
5. Within the copied section, make the necessary adjustments to the Archive products and General settings, ensuring that the columns are configured to meet your specifications.
6. Verify the responsiveness of the Elementor, particularly in the mobile view, to ensure optimal display.
7. Once you have fine-tuned the settings, highlight the entire section.
8. Move to the ‘Advanced’ options, select ‘Responsive’, and opt to conceal the section on Desktop devices. This will ensure that the section is exclusively visible on Mobile devices.
9. When updating, include a condition to define the specific locations where the Product Archive should be displayed, such as on the shop page.

For a comprehensive visual walkthrough, please consult the images provided at the following links:
– https://imgur.com/a/FXPjaqT
– https://imgur.com/a/wWQqg9k
– https://imgur.com/a/RKZ8Wx7
– https://imgur.com/a/bNxLLoc

We also recommend reviewing the XStore theme documentation for additional insights. The documentation is accessible via this link:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Following these guidelines will enable you to tailor the Product Archive section to your preferences and guarantee its responsive functionality across various devices.

Yours sincerely,
The 8Themes Team

Hello, @Maciej Majchrzak,

We hope this message finds you well.

Upon thorough review, we must convey that our current XStore theme does not support the integration of custom elements subsequent to the “Add to Cart” action within the product archives.

We recognize the significance of this feature to you and value your eagerness to expand the capabilities of our theme. Although this particular function is not presently available, please be assured that we are committed to evolving our offerings in response to the valuable insights and suggestions we receive from our customers.

Should you desire personalized assistance, our developers are available to provide a customization service. To initiate this process, kindly visit the following link to submit your specific requirements: https://www.8theme.com/account/#etheme_customization_panel. Upon receipt of your request, we will prepare a comprehensive estimate for the customization work. Our aim is to craft a design that not only meets your expectations but also elevates the aesthetic and operational aspects of your website.

We thank you for your understanding and look forward to the opportunity to assist you further.

Yours sincerely,
The 8Themes Team

Hello, @Slavomir,

I hope this message finds you well.

We kindly request that you temporarily deactivate all third-party plugins on your website, with the exception of those that are required or recommended by the theme. Following this action, please clear your browser’s cache and revisit your site to see if the issue has been resolved.

It is possible that a conflict with one or more additional third-party plugins is causing the problem you are experiencing. Should deactivating these plugins rectify the issue, we then suggest reactivating each plugin individually to identify the specific plugin responsible for the conflict. Once identified, we recommend contacting the plugin’s author for further assistance.

In the event that the problem continues, we ask that you leave all third-party plugins deactivated and provide us with the necessary permissions to conduct a thorough investigation of your site. This process may involve deactivating plugins and reversing any customizations made on the site.

Please note that it is crucial to create a complete backup of your website before undertaking the aforementioned steps, as they may alter your site’s current state.

We appreciate your cooperation and understanding in this matter.

Yours sincerely,
The 8Themes Team

Hello, @khurram virk,

I hope this message finds you well.

We are pleased to inform you that we have completed the testing of the search functionality on your website. Our findings indicate that the majority of the Stock Keeping Units (SKUs) are operating correctly within the search parameters.

To ensure comprehensive support, we kindly request that you provide us with the URL of the specific product for which the SKU has been configured but is not appearing in the live search results. This will enable us to conduct a focused investigation on the particular product and work towards a prompt resolution.

We appreciate your cooperation in this matter and look forward to your prompt response.

Best Regards,
The 8Theme Team

Hello, @khurram virk,

We are pleased to inform you that we have released a patch version designed to address the issue you have encountered, as detailed at the following link: https://prnt.sc/StJjkYFFQ_u2.

We kindly request that you apply the provided patch at your earliest convenience. We are confident that this will resolve the issue in question.

Should you require any further assistance or have any questions regarding the patch application, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @TheOne,

We are pleased to inform you that we have released a patch version designed to address the issue you have encountered, as detailed at the following link: https://prnt.sc/StJjkYFFQ_u2.

We kindly request that you apply the provided patch at your earliest convenience. We are confident that this will resolve the issue in question.

Should you require any further assistance or have any questions regarding the patch application, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @oceaneokio,

We are delighted to notify you that the issue you encountered has been successfully resolved. The problem stemmed from the utilization of an outdated version of the theme alongside the most recent version of the core plugin. To rectify this, we have updated your theme to the latest version, which has addressed the issue.

For your reference, please find a screenshot of the updated theme here: https://ibb.co/fG4nKzv

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @HUSSTLE

We are pleased to inform you that upon thorough review, both the Single Product page and the Shop Category pages on your website are displaying breadcrumbs correctly and they are fully functional. For your convenience, we have taken screenshots to illustrate this, which you can view at the following links:

– https://ibb.co/17Yzc6k
– https://ibb.co/K5X7k3v

We kindly ask that you revisit your site after clearing your browser’s cache to ensure that you are viewing the most recent updates.

Warm regards,
The 8Theme Team

Hello, @Azza,

I hope this message finds you well.

We appreciate you contacting us and bringing the issue on your website to our attention. To enable us to conduct a comprehensive review and offer an accurate resolution, we would be grateful if you could provide us with temporary administrative access to your WordPress site.

Please proceed with the following steps to grant us the necessary access:

1. Create a new user account with administrator rights through your website’s Dashboard.
2. Securely transmit the newly created username and password to us via the Private Content section, and include the specific page URL where the issue persists.

We would like to emphasize the importance of the following precautions:

– Ensure that you have a complete backup of your website before sharing access credentials. This measure is crucial for safeguarding your data.

In addition, if you could capture a video demonstrating the problem, it would significantly enhance our ability to diagnose the issue accurately. Please upload the video to a file-sharing platform, such as Streamable, and share the link with us.

We are committed to resolving your concerns promptly and efficiently. Thank you for your cooperation and trust in our team.

Yours sincerely,
The 8Themes Team

Hello, @Francesco,

1. We would like to inform you that the legacy Single Product Builder is accessible via the following navigation path: Xstore >> Theme Options >> WooCommerce >> Single Product Builder.

Conversely, we are pleased to announce the introduction of our New Single Product Builder, which has been included in our most recent updates. This innovative feature allows you to design a custom layout for the single product page using the Elementor page builder within our updated Single Product Builder. For detailed guidance, please consult our theme documentation at the following link: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

2. If you do not want to use the new single product builder then simply leave it and you can create your single product page custom layout using the old builder of the single product page/

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @Globe of Computer,

We are pleased to inform you that we have released a patch version designed to address the issue you have encountered, as detailed at the following link: https://prnt.sc/StJjkYFFQ_u2.

We kindly request that you apply the provided patch at your earliest convenience. We are confident that this will resolve the issue in question.

Should you require any further assistance or have any questions regarding the patch application, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Globe of Computer,

Regarding the Elementor update issue you’ve encountered, we kindly request that you revert to Elementor Version 3.17.0. Additionally, please ensure that the automatic updates for this plugin are disabled to prevent any further complications. This action is necessary due to a known issue with the latest version of Elementor.

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Suit4u.co,

I hope this message finds you well.

We have identified a solution to the issue you are experiencing with the mobile version of your website. To rectify the problem, we kindly ask that you deactivate the XStore AMP plugin. This can be done by navigating to your WordPress dashboard, selecting ‘Plugins’, and then ‘Installed Plugins’.

Upon deactivation, you should notice that the issue with displaying the mobile version of your site is resolved. It seems that the problem is specifically linked to the XStore AMP plugin.

Could you please inform us whether you intend to utilize the AMP version of your website? If you do not plan to use it, we suggest keeping the XStore AMP plugin disabled to prevent any further issues.

We appreciate your attention to this matter and are here to provide any further assistance you may require.

Best regards,
The 8Theme Team