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Viewing 30 posts - 6,691 through 6,720 (of 13,904 total)
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  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ash,

    We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask that you clear your browser’s cache before revisiting your site.

    For your convenience, please see images in private content area.

    Should you require any further assistance, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #380671 Copied In reply to: Full width footer but not completely still with small part of background on left and right
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Marco A Jimenez,

    Thank you for your response.

    1/ Upon reviewing your website, we have observed that you are currently utilizing Hostinger’s CDN services, as evidenced by the following screenshot: https://ibb.co/r3bD88Z -We kindly request that you temporarily deactivate the CDN and ensure that the server cache is fully cleared. After completing these steps, please re-evaluate the site’s performance.

    We trust that this action will contribute to the resolution of the issue you are experiencing.

    2/ Furthermore, we suggest that you inspect the website’s footer functionality on an actual mobile device. This additional measure may provide further insights into the matter at hand.

    3/ If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

    Should you require any assistance or have any questions, please do not hesitate to reach out to us.

    Warm regards,
    The 8Theme Team

    #380670 Copied In reply to: footer is not correct on the shop page ,
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rich Kil,

    Thank you for your response.

    Should you desire to modify the heading level of a single blog title from H2 to H1, we kindly ask you to adhere to the following instructions to accomplish this task.

    Please replace the existing code:

    <h2><?php the_title(); ?></h2>

    to

    <h1><?php the_title(); ?></h1>

    We would like to inform you that the required modifications are not to be made within the CSS file. Instead, you should focus on the PHP code. Please proceed by copying the ‘single.php’ file from the Parent Theme directory, located at ‘wp-content/themes/xstore’, to the Child Theme directory, which can be found at ‘wp-content/themes/xstore-child’.

    Once you have successfully copied the file, you will need to locate and replace the specific line of code within the ‘single.php’ file in the Child Theme. This adjustment is expected to rectify the issue you are experiencing.

    We trust this will assist you in making the necessary changes. Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team.

    #380669 Copied In reply to: how to make all h2 headings certain font and color automatically
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ziga32,

    Thank you for your response.

    1/ Unfortunately, It is not possible to turn this lazyload off globally because it is turned ON for each element and you can access the ‘Settings of Element’ for each element you wish to modify.

    2/ To assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Yours sincerely,
    The 8Themes Team

    Please contact administrator
    for this information.
    #380668 Copied In reply to: Everything created in static block is loading for 3-5 seconds
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ONOFF TECH,

    We regret any inconvenience caused by the current lack of theme options to display an ‘out of stock’ label on the top left corner of the product images as a reference image. We would like to inform you that the “YITH WooCommerce Badge Management” plugin is compatible with our theme, which allows you to create custom labels for your products.

    Should you require a more tailored solution, we invite you to submit your request on our Taskboard at https://www.8theme.com/taskboard/. If your suggestion receives significant support from our community, our development team will give serious consideration to including this feature in a future update.

    We appreciate your understanding and are here to assist you with any further questions or concerns.

    Best regards,
    The 8Themes Team

    #380667 Copied In reply to: How to change “out of stock” label style
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ONOFF TECH,

    We hope this message finds you well.

    We regret to inform you that the screenshot you attempted to include in your previous response was not visible to us. To assist you more effectively, we kindly request that you resend the screenshot.

    You may upload the screenshots on https://prnt.sc/ or https://imgbb.com/ and paste the links here.

    Additionally, we would appreciate it if you could provide the URL of the page where you wish to modify the “out of stock” message. Please elaborate on your request, specifying in detail what changes you would like to make or the outcome you are aiming to achieve. This information will enable us to understand your needs better and offer the appropriate assistance.

    2/ Additionally, Please read our theme documentation: https://www.8theme.com/documentation/docs/xstore-badges-on-products/

    We thank you for your cooperation and look forward to your prompt response.

    Best Regards,
    The 8Theme Team

    #380596 Copied In reply to: How to change “out of stock” label style
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ONOFF TECH,

    Thank you for contacting us and for using XStore.

    We kindly request that you provide us with a screenshot displaying the “out of stock” label located in the top left corner of the products. Additionally, please include the URL of the page where you wish to implement changes.

    You may upload the screenshots on https://prnt.sc/ and paste the links here.

    Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #380592 Copied In reply to: How to change “out of stock” label style
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ziga32,

    We would like to provide you with guidance on how to disable the lazy load effect on your website. Please follow the steps outlined below:

    1. Navigate to ‘Edit Page with Elementor’.
    2. Access the ‘Settings of Element’ for each element you wish to modify.
    3. Click on ‘Advanced’.
    4. Select ‘XStore ajaxify’.
    5. Find the ‘Lazy loading’ option and toggle it to ‘Off’.
    6. Ensure to update the settings to apply the changes.

    For your convenience, we have included a visual guide to assist you with these steps. You can view the image here: https://imgur.com/Zh7ZmGw

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    #380590 Copied In reply to: Everything created in static block is loading for 3-5 seconds
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Hanzla Nadeem,

    Please find the attached screenshot for your reference. https://ibb.co/JBt8mxB

    We trust this will be of assistance to you.

    Kind regards,
    The 8Theme Team

    #380580 Copied In reply to: On some devices, the mega menu doesnot appear
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mitul,

    Thank you for your response.

    Regrettably, we must inform you that it is not possible to accomplish this task through the wp-admin using product categories.

    Thank you for your understanding.

    Have a great day!

    Kind regards,
    The 8Theme Team

    #380574 Copied In reply to: Restrict Product Categories page to stop displaying few categories
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Hanzla Nadeem,

    We hope this message finds you well.

    We have received your report regarding the mega menu “DEN” not appearing in customization mode and on certain devices. Upon thorough investigation, we have reviewed your site in both customization mode and standard mode. Our findings indicate that the mega menu is displaying correctly without any issues. It is possible that a caching problem on your end may have temporarily prevented the mega menu from being visible.

    For your convenience, we have created a video walkthrough to demonstrate the functionality of the mega menu on your site. You can view this visual guide by following the link provided below:

    https://www.veed.io/view/bf3bd3dc-2c3f-4428-8500-8bb43bb42014?sharingWidget=true&panel=share

    Should you continue to experience any difficulties or require additional support, please feel free to contact us. We are committed to ensuring a seamless experience for you and are here to assist with any further inquiries or concerns you may have.

    Thank you for your attention to this matter.

    Warm regards,
    The 8Themes Team

    #380571 Copied In reply to: On some devices, the mega menu doesnot appear
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @seb,

    We hope this message finds you well. Firstly, we would like to express our gratitude for choosing XStore for your website needs.

    To address the issue you’re experiencing, kindly follow these steps:

    1)Disable all third-party plugins on your site, except for the Theme Required/Recommended plugins,https://www.8theme.com/documentation/xstore/plugins/included-plugins/ and check your site after clearing the browser cache. There might be additional or extra third-party plugins conflicting on your site and causing the issue. If this resolves your issue, reactivate all the third-party plugins one by one to identify which one is causing the issue on your site. Please reach out to the respective Plugin Author for further assistance.

    2)If you’re using a child theme, switch to the parent theme to see if the issue persists.

    3)If the issue persists, please create a backup of your site.

    4)Provide us with debugging permissions and share the login details for us to investigate further.

    5)Additionally, if possible, include screenshots or a video detailing the issue for a more comprehensive understanding.

    Your cooperation in these steps will greatly assist us in diagnosing and resolving the issue effectively.

    Best regards,
    The 8Theme Team.

    Please contact administrator
    for this information.
    #380556 Copied In reply to: xstore-wishlist.php error undefined array key ”Id”
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @GTP,

    Thank you for contacting us and for using XStore.

    Google reCaptcha is widely recognized as one of the most effective solutions for protecting your website from spammers.

    In order to add a captcha, you will need to use an additional plugin.

    Please be aware that we cannot guarantee full compatibility between our theme and all third-party plugins.

    If you require further assistance, we recommend that you contact the support team of WordPress or your hosting provider.

    If you are looking for an alternative solution, you can either search for one yourself or read the following article which outlines the most popular ideas: https://www.finally.agency/blog/how-to-stop-getting-spam-from-my-website .

    Yours sincerely,
    The 8Themes Team

    #380553 Copied In reply to: Getting attacked by bots/fake traffic causing server issues
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Julian,

    Thank you for contacting us and for using XStore.

    In the mini cart, you’re using the XStore Sale Booster: Progress Bar. If you want to make the changes in the Progress Bar please read the XStore documentation about Progress Bar:

    https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/ .

    You can easily change the progress bar settings with translated text.

    For your convenience, we have included a visual reference as an attachment to assist you in this process :

    https://imgur.com/a/Jh0DsCC
    https://imgur.com/a/MShlEov

    Should you require any further assistance, please do not hesitate to reach out.

    Yours sincerely,
    The 8Themes Team

    #380545 Copied In reply to: cambiar el importe para envio gratis y traducir
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @nedimzidane,

    Thank you for contacting us and for using XStore.

    We kindly request that you disable the following options: “Mobile Optimization” under XStore > Theme Options > General/Layout

    And “Remove Query Strings From Static Resources.” under XStore > Theme Options > Speed Optimization After doing so, please clear your mobile browser’s cache and verify the outcome.

    We trust this will resolve your issue.

    Yours sincerely,
    The 8Themes Team

    #380544 Copied In reply to: WHY I CAN SEE THE SAME TEMPLATE AT THE MOBILE VERSION?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Dmitriy,

    Thank you so much for purchasing our theme and contacting our support center.

    If you wish to change/translate the word “Menu” off canvas mobile, You need to install the Loco translate plugin.

    Please watch this video – https://youtu.be/WYBlzdJs5PU
    and read our theme documentation: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Following your request, you are required to translate the XStore core plugin in order to modify the specified word according to your needs.

    Please refer to the attached images for guidance.
    https://postimg.cc/grBCsm48
    https://postimg.cc/Q9vqB4k9

    We trust this will resolve your issue.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Yours sincerely,
    The 8Themes Team

    #380542 Copied In reply to: Changing the title of the main section of the mobile menu
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Robert,

    Thank you for using our theme and for contacting us.

    1/ This seems you renamed the parent theme folder name, If you rename the parent theme folder then you can’t automatically update the theme and will have that notification. we recommend to change the parent theme folder name to the default one. Child theme name could be any you need.

    2/ We would like to inform you that an update is available for the XStore theme and the core plugin. To ensure optimal performance and access to the latest features, please proceed with updating the theme to the latest version, 9.2.6, and the core plugin to version 5.2.6. You can review the update history and obtain the necessary files via the following link: https://xstore.8theme.com/update-history/

    For detailed guidance on updating the theme, please refer to our documentation here:
    https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    Additionally, instructions for updating the core plugin can be found at this link:
    https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Once you have successfully updated both the theme and the core plugin, you will be able to import the demo onto your site without any issues.

    We hope you find this information useful.

    3/ To assist you in understanding the intricacies of child and parent themes, We kindly recommend reviewing the following articles:

    – An Introduction to Child Themes: https://www.8theme.com/documentation/docs/child-theme/
    – Understanding the Difference Between Parent and Child Themes in WordPress: https://www.hostitsmart.com/blog/difference-between-parent-theme-child-theme-in-wordpress/

    We hope you find these resources informative and useful in managing your website’s themes.

    Should you require any further assistance or have additional questions, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    #380541 Copied In reply to: XStore theme will not allow me to install demo now
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Julian,

    Thank you for contacting us and for using XStore.

    We would like to inform you that within the mini-cart, you are currently utilizing the XStore Sale Booster: Progress Bar feature. Should you wish to modify the settings of the Progress Bar, we kindly direct you to consult the XStore documentation specifically addressing the Progress Bar, which can be found at the following link:

    https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

    The documentation provides a straightforward guide to adjusting the progress bar settings, including the translation of text.

    To further aid you in this endeavor, we have provided visual references as attachments. These images should help clarify the adjustment process:

    https://imgur.com/a/Jh0DsCC
    https://imgur.com/a/MShlEov

    Should you require additional support or have any questions, please feel free to contact us. We are here to assist you.

    Best regards,
    The 8Themes Team

    #380535 Copied In reply to: change import and translate dropdown mini-cart progress bar text string
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mitul,

    Thank you for your response.

    We are delighted to inform you that the issue you reported has been successfully resolved. To hide the “Wrapping” category from the shop sidebar’s Category widget, we have implemented the following CSS code:

    .widget_product_categories.sidebar-widget ul li.cat-item.cat-item-66 {
    display: none !important;
}

    This code has been added to your website’s theme settings under XStore >> Theme Setting >> Theme Custom CSS >> Global CSS.

    Additionally, we have provided a visual guide to assist you with this update. You can view the reference image by following this link: https://imgur.com/a/3tg0mqN & https://imgur.com/a/ZT9BN17

    Should you need any further support or have any questions, please feel free to contact us at your earliest convenience.

    Warm regards,
    The 8Themes Team

    #380531 Copied In reply to: Restrict Product Categories page to stop displaying few categories
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Anastasiia,

    Thank you for contacting us and for using XStore.

    Upon reviewing your website, we have observed that the XStore core plugin has been successfully updated to the latest version, 5.2.6. For your convenience, we have attached an image as a reference in private content area.

    To maintain compatibility and optimal performance, we kindly request that you proceed with updating the XStore theme to the most recent version, 9.2.6. Detailed instructions for the update process can be found at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    We trust that this update will contribute positively to the functionality and efficiency of your website.

    Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #380530 Copied In reply to: error when trying to update xstore core plugin
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ash,

    Thank you for contacting us and for using XStore.

    1/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

    Additionally, we have implemented the necessary CSS code in the following location of your website’s backend: XStore > Theme Options > Theme Custom CSS > Global CSS.

    For your reference, please find an image attached that illustrates the update in private content area.

    2/ Yes it is possible to make the header with elementor builder, we recommend that you construct a custom header and modify it according to your preferences using the Elementor plugin. Please proceed as follows:

    1. Access your WordPress dashboard.
    2. Navigate to ‘Templates’ and then select ‘Theme Builder’.
    3. Click on ‘Header’ and then choose ‘Add New’.
    4. Design your header using the Elementor elements and establish the conditions for its display.
    5. Once completed, ensure to save your settings.

    For your convenience, we have included visual references in the form of images to assist you with this process.

    https://ibb.co/Y29LBfj
    https://ibb.co/pykY0RH
    https://ibb.co/k0g04g2
    https://ibb.co/rsSGj6W

    Should you require any further assistance, please do not hesitate to reach out to us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #380529 Copied In reply to: Footer not full width elementor static block method
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Alberto P.,

    Thank you so much for purchasing our theme and contacting our support center.

    In the mobile menu you can change the the title of the additional Tab but sorry for the inconvenience you cannot change the title “Menu” from the theme settings directly. To change the additional tab title in the mobile menu please navigate to XStore >> Theme Setting >> Header Builder >> Mobile menu >> Additional Tab title you can change the title.

    Please refer to the attached images for guidance: https://imgur.com/a/qm2HKeZ

    If you wish to change/translate the word “Menu” off-canvas mobile, You need to install the Loco translate plugin.

    Please watch this video – https://youtu.be/WYBlzdJs5PU
    and read our theme documentation: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Following your request, you are required to translate the XStore core plugin in order to modify the specified word according to your needs.

    Please refer to the attached images for guidance.
    https://postimg.cc/grBCsm48
    https://postimg.cc/Q9vqB4k9

    We trust this will resolve your issue.

    Yours sincerely,
    The 8Themes Team

    #380527 Copied In reply to: How to change head label on mobile menu
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Nio,

    Thank you for using our theme and for contacting us.

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

    Please note that we have disabled the Ajax Filters options, which can be found under the following navigation path: XStore > Theme Options > WooCommerce > Shop > Shop Page Filters.

    For your convenience, we have included an image for reference. https://ibb.co/ykMVX1M & https://imgur.com/bilhvfa

    Should you require any further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #380526 Copied In reply to: Individual category problem on product and shop page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Juergen,

    Thank you for using our theme and for contacting us.

    We kindly request that you review the following discussion thread for valuable information: https://wordpress.org/support/topic/translate-video-into-different-language/

    Additionally, we suggest reaching out to the support team for the TranslatePress plugin for more specialized assistance at: https://translatepress.com/support/

    We trust this will be of assistance to you.

    Best regards,
    The 8Theme Team

    #380525 Copied In reply to: How to add Video in two language versions to a translated page?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rich Kil,

    Thank you for contacting us and for using XStore.

    Should you desire to modify the title of a single post to an H1 heading, we kindly direct your attention to the following discussion thread for guidance:

    https://www.8theme.com/topic/how-do-i-make-the-header-as-h1-for-an-article/

    https://www.8theme.com/topic/change-single-blog-title-heading-from-h2-to-h1/

    We trust that the information provided will effectively address your concern.

    Warm regards,
    The 8Theme Team

    #380524 Copied In reply to: how to make all h2 headings certain font and color automatically
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kia,

    We appreciate your prompt reply.

    We are pleased to inform you that we have successfully activated the XStore parent theme on your website and have not encountered any issues during the process. To assist you further, we have created a detailed video demonstration. We kindly request that you view the video in its entirety for your reference. https://www.veed.io/view/8e5b75cb-1c06-4b8f-8333-90ea64d323f9?sharingWidget=true&panel=share

    We suggest that you proceed by reactivating the child theme. Prior to doing so, please ensure that you clear your browser’s cache. We are optimistic that this action will address the concern at hand.

    Should you require any additional assistance, please do not hesitate to reach out to us.

    Warm regards,
    The 8Theme Team

    #380523 Copied In reply to: Products Archive Builder Broken on Site, Unable to Edit Layout Xstore
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Marco A Jimenez,

    We hope this message finds you well.

    Upon thorough review of your website, we are pleased to inform you that we have not identified any issues with the footer display; it appears to be functioning correctly. To further assist you, we have prepared a detailed video demonstration. We kindly request that you view the video in its entirety for your reference in private content area.

    It is our assessment that the problem you are experiencing may be related to cache on your end. To address this, we advise you to navigate to the Xstore > Theme Options > Speed Optimization section of your website’s dashboard. There, you should locate the options for Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources, and ensure that these options are deactivated.

    Additionally, if you are currently using a cache plugin or a Content Delivery Network (CDN), we suggest temporarily disabling them to see if this resolves the issue.

    2/ Additionally, You can use XStore Footer builder : https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor#:~:text=To%20embark%20on%20the%20journey,footer%20templates%20for%20your%20convenience

    Should the problem persist, we would be grateful if you could provide us with temporary administrative access to your website. You may share the login details securely through the private content area. This will enable us to examine your settings in detail and offer more precise assistance.

    Before making any changes, we strongly recommend creating a complete backup of your website to safeguard your data.

    We are committed to providing you with the best possible support and look forward to resolving this matter to your satisfaction.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #380522 Copied In reply to: footer is not correct on the shop page ,
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @proyectoswebit,

    1)We understand that you mentioned an orange line being pre-marked in the store section, and the expectation is that when hovering over menu items, the line should only be displayed on the section in which the cursor is positioned.

    After thorough testing, we want to assure you that we have visited your site multiple times, emulating different user scenarios, and we regret to inform you that we were unable to replicate the issue as described.

    To provide you with a better understanding of the information, we have created a video for visual reference. You can view the video by clicking on the link below:https://www.veed.io/view/b62b52da-d5bb-4f04-9677-56b907714ab3?sharingWidget=true&panel=share

    2)Thank you for reaching out to us regarding the mobile menu sub-item concern. We understand the importance of a seamless user experience and are committed to resolving this issue for you.

    To address the matter, we recommend the following steps:

    1)Update Theme and Core Plugins:
    Please ensure that your theme and core plugins are updated to the latest versions. Outdated versions may sometimes lead to compatibility issues.

    2)Temporary Disable Third-Party Plugins:
    Temporarily deactivate all third-party plugins and check if the issue persists. This will help us identify whether the problem is related to any specific third-party plugin.

    3)Check Mobile Menu Functionality on Our Test Site:
    We have tested the mobile menu on our end, and it appears to be functioning correctly. This suggests that the issue may be specific to your site configuration.

    4)Permission for Debugging:
    If the problem persists after the above steps, we kindly request your permission to debug your site. This will enable us to investigate the issue more deeply and provide an accurate solution.

    Please follow the steps outlined above and let us know the outcome. If the problem persists, granting us permission to debug your site will expedite the resolution process.

    Yours sincerely,
    The 8Themes Team

    #380434 Copied In reply to: Display of the menu on mobile and line under the header on mobile
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Boucherie Diouri,

    We are pleased to inform you that your reported issue regarding the inability to update the theme online or via FTP has been successfully resolved. In order to address the issue, we took the following steps:

    We updated the XStore core plugin and theme on your site.

    Please find attached images for your convenience:
    https://imgur.com/a/Cl3ktmt
    https://imgur.com/a/wwRAdO8

    Prior to updating the theme and plugins, we temporarily disabled any third-party cache plugins and activated your license.

    This approach ensures a smooth and efficient update process, preventing any potential conflicts that may arise during the update.

    If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to reach out.

    Yours sincerely,
    The 8Themes Team

    #380425 Copied In reply to: Xstore update not working – error on the site
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Peter,

    Thank you for reaching out to us, and we appreciate your patience as we investigate the issue you’re experiencing. After a thorough check on your website and the other one where the product tabs are functioning correctly, we’d like to share some insights and suggestions.

    Upon reviewing your current website, we noticed the presence of the third-party plugin “Massive Addons For WP Page Builder.” In the other website where the product tabs are working seamlessly, it appears that you are using the same plugin and its corresponding elements for visual reference.

    It’s important to highlight that the functionality you are referring to might be dependent on this specific third-party plugin and its associated elements. Therefore, we recommend ensuring that you have incorporated the same plugin and its elements on the current website where you are encountering issues with the product tabs.

    Please find attached images for your convenience:
    https://imgur.com/a/cgUa2OU
    https://imgur.com/a/OxQ4vKX

    Additionally, we observed that your website is utilizing both Elementor and WPBakery page builders simultaneously. This combination could potentially lead to compatibility issues. To address this, we suggest using only one page builder at a time. Please consider sticking to the page builder that aligns with the plugins and elements you successfully implemented on the other website.

    After making these adjustments, kindly test the functionality to see if the issue persists. If you encounter any further challenges or have additional questions, please don’t hesitate to reach out to us.

    Yours sincerely,
    The 8Themes Team

    #380398 Copied In reply to: Problem with tabs – Products are not appearing
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