Tony Rodriguez

Hello, @Kia,

Thank you for reaching out to us, and we sincerely apologize for any inconvenience you’re experiencing with your website.

We understand the importance of resolving this issue promptly, and we appreciate your patience. To address your concerns, we have reviewed the information you provided and attempted to access your WP login. However, the login credentials you shared seem to be incorrect.

For your convenience, we have created a visual reference in the form of a video to guide you through the correct steps. You can access the video by clicking on the link below:

https://www.veed.io/view/eb7d1bf8-74b4-4580-8d68-b3980a8f873e?sharingWidget=true&panel=share

1)To proceed further, we kindly request you to provide the accurate details in the private content area. This will enable us to access your WP admin and assist you effectively. Please share the following information:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Before sharing this information, we recommend taking a complete backup of your site for security purposes.

2)Additionally, we suggest temporarily disabling the third-party plugins (WP Rocket and Jetpack) and turning off the server cache CDN. This will help us in better understanding the issue and providing a more efficient resolution.

For a visual guide, you can refer to the image provided at the following link: https://imgur.com/a/uMcqKpV

Once you’ve provided the correct credentials and made the necessary adjustments, we will promptly investigate and work towards resolving the functionality issues affecting your website.

Kind Regards,
8theme team

Hello, @GTP,

1)Thank you for reaching out to us with your question. Yes, you can customize the font settings in XStore through the following steps:

a)Navigate to XStore >> Theme Settings.
b)Access the Typography settings.
c)Adjust the font settings according to your preferences.

For more detailed instructions and assistance, we recommend referring to the XStore documentation on setting up custom fonts. You can find a step-by-step guide at the following link: https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-custom-fonts-with-xstore/

2)You’re welcome! If you have any more questions or need further assistance in the future, feel free to reach out. Happy searching for the perfect icons, and have a great day!

3)Thank you for bringing the issue to our attention. We understand the importance of visual aids in resolving concerns effectively. To enhance your understanding and provide clearer guidance, we have taken the initiative to create a video specifically addressing the issues you raised.

We have included a video for your visual reference to assist you with your issue: https://www.veed.io/view/defffc64-494f-49e5-a630-6ac2b01e761c?sharingWidget=true&panel=share

Kind Regards,
8theme team.

Hello, @gncR,

Thank you so much for purchasing our theme and contacting our support center.

To assist us in gaining a clearer understanding of the issue you are experiencing, we kindly request that you capture a video recording that demonstrates the problem. Once you have recorded the video, please upload it to a file-sharing service. WeTransfer (https://wetransfer.com/) is a recommended option for its ease of use.

After uploading the video, please share the download link with us.

Additionally, we would greatly appreciate a comprehensive description of the issue. This will enable us to conduct a thorough examination and provide you with the most effective assistance.

Thank you for your cooperation. We look forward to your response and are here to support you in resolving this matter.

Warm regards,
The 8Theme Team

Hello, @Boucherie Diouri,

Thank you for contacting us and for using XStore.

1/ We kindly request that you familiarize yourself with our theme documentation regarding theme updates, which can be found at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Furthermore, for guidance on updating plugins, please refer to: https://www.8theme.com/documentation/xstore/plugins/plugins-update/

2/ Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

3/ To ensure prompt and efficient assistance, we advise you to initiate a new topic for each distinct issue on our support forum. This practice helps us provide you with a swift response and minimizes any potential inconvenience.

We appreciate your understanding in this matter.

Warm regards,
The 8Theme Team

Hello, @GTP,

We appreciate your interest in having both brands and categories displayed simultaneously in the mobile menu for your new website. Currently, there isn’t a default theme option to show both tabs at the same time. We apologize for any inconvenience this may cause.

However, we have an alternative solution for you. While there isn’t a built-in feature to support this. We recommend using a Static Block to display both brands and categories. We have prepared a video tutorial that guides you through the process step by step.

https://www.veed.io/view/9ecb5ef6-8d1c-453c-a5ed-bf33fcfde89c?sharingWidget=true&panel=share

For a visual guide, you can refer to the image provided at the following link:
https://imgur.com/a/lPPRGed
https://imgur.com/a/IgY9Vd7

In the tutorial, you’ll learn to create a Static Block, include both brands and categories in it, and then integrate the Static Block into your mobile menu. This way, you can have the flexibility to adjust the settings as per your preferences.

Kind Regards,
8theme team

Hello, @APOODesign,

Thank you so much for purchasing our theme and contacting our support center.

To address the concern you have raised, we kindly request that you implement the following CSS code. Please navigate to the ‘XStore’ section, then proceed to ‘Theme Options’, followed by ‘Theme Custom CSS’, and finally, ‘Mobile CSS’. Here, you should insert the code provided below:

.products-grid .product {
    width: 100% !important;
}

We are optimistic that this adjustment will effectively resolve the issue at hand. Should you require any further assistance, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Hello, @Natali,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads -Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

Hello, @jimmy-17,

Thank you for reaching out to us. We appreciate your patience.

We have addressed the menu display issue you reported after installing the demo Xstore theme. The resolution involved deactivating the third-party plugin WP Rocket, as it was causing a cache-related issue.

To view the corrected menu, we kindly ask you to clear your browser cache before revisiting your site. This should ensure that you see the desired result.

If you encounter any further issues or have additional questions, feel free to let us know. We’re here to help!

Kind Regards,
8theme team

Hello @Mohit Prajapati,

Thank you so much for purchasing our theme and contacting our support center.

We recommend that you ensure you are using the most up-to-date version of the Theme and Core plugin. If not, please try updating the theme and core plugin and then recheck the patches. https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

We hope this will resolve your issue. If not, please provide your site’s WP Admin URL and credentials in the private content area of this topic so that we can further investigate and assist you.

Best Regards,
8Theme’s Team

Hello, @Marco A Jimenez,

Thank you for using our theme and for contacting us.

Yes, that’s correct. If you use Loco Translate as per the instructions, https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ -it will allow you to translate the text strings within your theme or plugin. This means you can customize the language used in the user interface elements of your WordPress theme or plugin.

Loco Translate primarily works with the translation of strings that are part of the theme or plugin code. It won’t affect the content you create within your posts or pages.

So, in summary, Loco Translate is mainly for translating the theme or plugin’s user interface elements and not the dynamic content you create within your site.

We hope this helps.

Best regards,
The 8Theme Team

Hello, @AACoffee,

Thank you for contacting us and for using XStore.

1/ Activate a default WordPress theme, such as Storefront, to help isolate the problem. This can be done by navigating to ‘Appearance’ > ‘Themes’ within your WordPress dashboard.

Once the default theme is activated, please monitor your site for the issue in question.

This diagnostic check is crucial in determining the root cause of the problem and will greatly assist us in providing you with the appropriate support. Let us know the result.

Additionally, we strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.

2/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Best regards,
The 8Theme Team

Hello, @diatomee,

Thank you so much for purchasing our theme and contacting our support center.

1/ We kindly ask that you verify values for the (memory limit) and ‘max_execution_time’ (PHP time limit) and ‘upload_max_filesize’ (Max upload size) within your WooCommerce environment under WooCommerce > Status. For your convenience, here is a screenshot for reference: https://prnt.sc/uM-ot0pQgz6E

It means the values were not updated correctly or something on the server side changed them to low values. We would recommend you contact your hosting provider and ask them to fix.

2/ Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set the php version 8.0 on your site and increase max execution time minimum 3000. Check the image for specific requirements here: https://imgur.com/wKn5z6x

3/ Please read our theme documentation about theme installation: https://www.8theme.com/documentation/docs/theme-installation/

We hope this helps.

Best regards,
The 8Theme Team

Hello, @Diego,

Thank you so much for purchasing our theme and contacting our support center.

Regarding the mega menu dropdown issue you’ve encountered, we recommend implementing the following CSS code for resolution. Kindly copy and paste the code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS. Afterward, please clear your browser cache and review your site.

.et_b_header-menu .menu-item-has-children a:after {content: "";display: block !important;height: 45px !important;width: 100% !important;position: absolute !important;}

We are pleased to inform you that the following solution should effectively address your concern.

Kind Regards,
8theme team.

Hello, @Suit4u.co,

Thank you for bringing the newsletter popup issue to our attention. Following up on your previous concern regarding the mega menu, we’ve identified that similar discrepancies can sometimes arise due to caching-related issues.

Upon reviewing your provided information, it seems that the newsletter popup image is not displaying correctly. We appreciate your patience in troubleshooting this matter. Based on our experience, such problems can be attributed to CDN and third-party cache plugins.

To address the issue with the newsletter popup, we recommend taking the following steps:

a)Disable Third-Party Cache Plugins:
If you have third-party cache plugins installed, temporarily disable them. This can be done through your WordPress dashboard or plugin settings.

b)Disable CDN:
If you are using a Content Delivery Network (CDN), please disable it temporarily. Access your CDN provider’s dashboard and turn off caching to ensure that the site serves content directly from your server without any CDN interference.

c)Check Server Cache:
If your hosting provider has server-level caching, disable it temporarily. This is usually done through your hosting provider’s control panel, or you can reach out to their support team for assistance.

By performing these steps, we aim to eliminate any caching-related hindrances that might be affecting the display of the newsletter popup. After making these adjustments, please check the site to see if the image displays correctly.

If the issue persists or if you have any further questions, feel free to let us know. We’re here to assist you.

Kind Regards,
8theme team

Hello, @Weblike PRO,

We’re thrilled to hear that it’s working for you! Regarding your question on using image thumbnails as variation swatches, we’ve created a comprehensive video tutorial to provide you with a visual guide. You can access the tutorial through the link below:

https://www.veed.io/view/18281c4f-b6a1-4021-8287-5bc29b497be1?sharingWidget=true&panel=share

Feel free to watch the video at your convenience, and if you have any further queries or need additional assistance, don’t hesitate to reach out. We’re here to help!

Kind Regards,
8theme team