Hello, @ryan,

We would like to inform you that to add a WooCommerce terms and conditions checkbox to your checkout page, we kindly request that you refer to the following article for guidance: https://funnelkit.com/woocommerce-checkout-page-terms-and-conditions-checkbox/

We trust that the information provided will be of assistance to you.

Best regards,
The 8Theme Team

Hello, @ryan,

It seems like you’ve taken a proactive step by disabling the Email builder from Xstore to address the issue you’re facing with Godaddy’s Marketing module. While it’s unfortunate that GoDaddy doesn’t provide an option to disable it, it’s good that you’ve found a workaround.

If you encounter any further issues, feel free to ask. We are here to help to the best of our ability!

Have a nice day!

Warm regards,
The 8Theme Team

Hello, @Marco A Jimenez,

Thank you for your response.

After conducting a thorough investigation into your inquiry, we regret to inform you that, at present, the XStore theme does not support the functionality you are seeking. We understand that this may be disappointing, and we sincerely apologize for any inconvenience this may have caused.

We appreciate your feedback, and to better serve our customers, we encourage you to post your request on our Taskboard at https://www.8theme.com/taskboard/ . This platform allows users to submit feature requests, and if your proposal gathers enough support from other customers, our development team will consider incorporating it into one of the upcoming updates.

It’s essential to note that our theme currently searches by title, description, SKU, posts, and pages. However, it does not search by tags, brands, or categories. For further details, please refer to the following link: https://www.8theme.com/topic/include-brands-in-search-results/
Or https://www.8theme.com/topic/search-function-not-using-brand-name-data-from-product/#post-376464 .

Once again, we apologize for any frustration this may have caused and appreciate your understanding. If you have any additional questions or concerns, feel free to reach out, and we will do our best to assist you.

Best Regards,
The 8Theme Team

Hello, @Francesco,

We hope this message finds you well.

Upon reviewing your website, we have observed that there are multiple headers implemented on the front page. Should you desire to alter the header logo, menus, or similar elements on the home page, we kindly ask that you edit the relevant headers accordingly. Once the modifications are complete, please ensure to save the settings. https://imgur.com/dGrSzbC

After saving the changes, we recommend that you clear your browser’s cache before revisiting your site to confirm that the updates have been successfully applied.

We trust that this guidance will assist in resolving your issue.

Warm regards,
The 8Theme Team

Hello, @Kharim,

You’re welcome! If you have any more questions or need further assistance, feel free to ask. Good luck with your submission!

Have a nice day!

Best Regards,
The 8Theme Team

Hello, @Darks,

Thank you for reaching out with your concern regarding the sorting of related products on your product page. The Related Products section on your product page is designed to automatically pull products from your store that share the same tags or categories as the current product. Unfortunately, these products cannot be explicitly specified in the administration; instead, they are influenced by grouping similar products in the same category or utilizing the same tags.

The “Related Products” section on your product page is designed to automatically pull products from your store that share similar tags or categories with the current product. Unfortunately, these specific products cannot be manually specified in the administration panel.

To influence the related products displayed, you can consider the following options:

a)Categories: Ensure that the products you want to appear together in the “Related Products” section belong to the same category. Grouping similar products in the same category can help improve the relevance of the suggestions.

b)Tags: Utilize product tags to create associations between items. Products with common tags are more likely to be displayed together in the “Related Products” section.

Moreover, please note that the linked products you’ve mentioned, such as Cross Sell or Up Sell products and related products, have different features. The Cross Sell element on the Single product page can be used to showcase linked products, providing a more tailored display.

For a visual guide, please refer to the attached image:https://imgur.com/a/3eoURgy

For a detailed guide on managing Related Products, Cross Sells, and Up Sells, please refer to our Documentation attached in the provided link:https://woo.com/document/related-products-up-sells-and-cross-sells/

Best Regards,
The 8Theme Team

Hello, @Kharim,

Thank you for reaching out to us with your inquiry about the Frequently Bought Together layout on our platform.

After careful consideration and review, we regret to inform you that, at present, there are no theme options or built-in functionalities that allow for a change in the layout from carousel to a list format for the Frequently Bought Together section.

We understand that different users have unique preferences, and we appreciate your feedback on this matter. While we currently do not have the feature you are requesting, we want to assure you that your input is valuable to us.

To ensure that your feature request is formally documented and considered for potential future updates, we encourage you to submit it on our Taskboard at https://www.8theme.com/taskboard/ . By posting your request on the Taskboard, you give it visibility to our user community. If your request receives sufficient votes from other customers, our development team will prioritize and consider incorporating it into one of the upcoming updates.

Best Regards,
The 8Theme Team

Hello, @Hanzla Nadeem,

Thank you for your response.

To change the color of the Return to shop (Button) in off canvas cart, please follow these steps

1) Navigate to XStore >> Theme Options >> Theme Custom CSS >> Global CSS.
2) Replicate the following CSS code into the designated location.

-To change the color of the button without requiring any hover action, you can use the following CSS code:

.woocommerce-mini-cart__empty-message.empty a.btn {
   background-color: red !important;
}

-To alter the button’s color when hovered over, you can make use of the following CSS code:

.woocommerce-mini-cart__empty-message.empty a.btn:hover {
    background-color: #1CCD21 !important;
}

Note: You can add the CSS property values yourself. And you can make the changes as you desire, like colors.

Please refer to the attached visual reference in the provided image link:
https://imgur.com/a/TQvLGDU
https://imgur.com/a/kl1Rj3Y

We hope this helps.

Kind Regards,
8theme team

Hello, @sohailawaan,

To assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @proyectoswebit,

Thank you for contacting us and for using XStore.

1) Thank you for bringing the issue regarding the header separation to our attention. I’m pleased to inform you that we have successfully addressed the matter following the steps outlined below:

a)Navigate to XStore >> Theme Options
b)Select “Header Builder”
c)Choose “Bottom Header” after scrolling down
d)In the computed box, adjust the bottom border to 8px
e)Set the desired color for the border
By following these steps, you should now see the intended separation line under the header, aligning it with the reference website.

Please refer to the attached visual reference in the provided image link:https://imgur.com/a/5FyHINB

2) Thank you for reaching out to us with your query regarding the addition of tooltips for the header icons – specifically for “Account,” “Favorites,” and “Shopping Cart.”

After thorough investigation, I regret to inform you that our current theme does not offer an explicit option for tooltips associated with these header icons. However, we understand the importance of providing a seamless user experience and would like to offer an alternative solution.

To display the content associated with these icons as a dropdown, kindly follow these steps:

a)Navigate to XStore >> Theme Settings.
b)Click on “Header Builder.”
c)Locate the settings for the mentioned icons – “Account,” “Favorites,” and “Shopping Cart.”
d)In each respective icon setting, choose “Content Type” and set it to “DropDown.”
e)By following these steps, you will be able to showcase the relevant content associated with each icon in a dropdown format.

Please refer to the attached visual reference in the provided image link:https://imgur.com/a/emecjem

3) To make changes to the style of both the Mini Cart and Mini Wishlist dropdowns, kindly follow the steps below:

a)Navigate to XStore >> Theme Settings.
b)Click on “Header Builder.”
c)Locate the settings for the mentioned icons – “Cart” and “Wishlist.”
d)Specifically, look for settings related to the “Mini Cart” and “Mini Wishlist” dropdowns after scrolling.
e)Adjust the settings according to your preferences to achieve the desired visual changes.

Please refer to the attached visual reference in the provided image link:https://imgur.com/a/C1cdj57

These settings will allow you to customize the appearance of the Mini Cart and Mini Wishlist dropdowns after scrolling, ensuring they align seamlessly with your overall design aesthetic.

4) Please go to WP-Dashboard >> WooCommerce >> Settings >> Accounts & Privacy and check the yes option: “Allow customers to create an account during checkout” save changes and check back to your site after removing the browser cache: https://postimg.cc/7bt0FgS2

5) To address the space between the title and filters, please follow these steps

1)Navigate to XStore >> Theme Options >> Theme Custom CSS >> Global CSS.
2)Replicate the following CSS code into the designated location.

.shop-full-width.sidebar-mobile-off_canvas.content-page.products-hover-only-icons {
  padding-top: 0px !important;
} 

Please refer to the attached visual reference in the provided image link:https://imgur.com/a/iluQMXS

6) To ensure a smooth experience with Google Pay on your WordPress site, we recommend reviewing our comprehensive guide on ‘How to Accept Google Pay in WordPress.’ This article provides visual guidance for easy implementation.
Please refer to the attached visual reference in the provided Article link:https://www.wpbeginner.com/plugins/how-to-accept-google-pay-in-wordpress/

7) We would like to inquire about the method you used to enable the Content Delivery Network (CDN) for your website. The activation could have been implemented either through a specific plugin or directly from the server settings. Should you wish to deactivate the CDN, we recommend reaching out to your hosting provider for assistance.

Please refer to the attached visual reference in the provided image link:https://imgur.com/a/T0FIVlU

8) We are pleased to inform you that we have successfully addressed the issue you reported regarding the header overlap on the main home page when viewed on mobile devices.
Header section, specifically under “Header Overlap & Transparent” in the Mobile settings. We have enabled the appropriate option to ensure that the header remains positioned above the main slider consistently.

Please refer to the attached visual reference in the provided image link:https://imgur.com/a/8FLsGoC

Kind Regards,
8theme team

Hello, @EKOM UG,

Thank you for your response.

We kindly request that you provide us with the URL of the page where you are encountering the issue. Additionally, we would greatly appreciate it if you could create temporary administrative access to your WordPress site and share the credentials with us through the secure private content area. This will enable our team to thoroughly examine your settings and gain a clearer insight into the problem you are facing.

As a precautionary measure, we strongly advise that you perform a complete backup of your website prior to sharing access details. This step ensures that your data remains safe during the troubleshooting process.

We are committed to assisting you promptly and efficiently. Your cooperation in this matter is highly appreciated.

Best regards,
The 8Theme Support Team

Hello, @adipure,

We kindly request that you review and adhere to the instructions provided in our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/xstore/plugins/plugins-update/

We trust that updating the plugin via FTP, as outlined in the documentation, will effectively resolve your issue.

Additionally, Please temporarily deactivate the JetPack plugin on your site before proceeding.

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @adipure,

We hope this message finds you well.

Upon reviewing your website, we have observed that while the latest version of the XStore theme has been successfully installed, the XStore Core plugin appears to be missing from your site.

We kindly ask that you proceed with the installation of the XStore Core plugin to ensure full functionality of the theme. We would require FTP access to proceed further.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.

Kind Regards,
8theme team

Hello, @Taras,

Thank you for using our theme and for contacting us.

We kindly request that you review our theme documentation at the following link: https://www.8theme.com/documentation/xstore/troubleshooting/cant-edit-footer-static-block-using-elementor/

Should the issue remain unresolved, we would greatly appreciate it if you could capture a video recording illustrating the problem. This will enable us to gain a clearer understanding of the issue at hand. Once recorded, please upload the video to a file-sharing service, such as https://wetransfer.com/, and share the link with us.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
The 8Theme Team

Hello, @Tanveer,

Thank you so much for purchasing our theme and contacting our support center.

We trust this message finds you well.

Might we inquire if you are referring to the WooZone plugin?

Kindly peruse the following topic for more information: https://www.8theme.com/topic/why-did-my-woozone-product-key-stop-working/

We trust you will find the provided information beneficial.

Warm regards,
8Theme’s Team