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Why did my woozone product key stop working???

This topic has 8 replies, 3 voices, and was last updated 9 months ago ago by Rose Tyler

Tyler

Participant

July 26, 2023 at 22:57

Why did my woozone product key stop working???

#363060 Copied Theme version: 9.1.7

7 Answers

Tony Rodriguez

Support staff

July 27, 2023 at 05:41

Hello Tyler,

We would like to inquire about the error you are experiencing while using the WooZone product key. Could you please provide us with the error or a screenshot of the error for further investigation?

Additionally, you can use the code provided in the Private Content Area for the WooZone.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#363066 Copied

Tyler

Participant

July 31, 2023 at 22:21

When trying update my plugin i get this message; Update failed: Invalid product license key!

Where do i put the new key?

#363379 Copied

Rose Tyler

Support staff

August 1, 2023 at 06:21

Hello Tyler,

Please download the latest version of the plugin (14.0.0v) from this page – https://www.8theme.com/downloads/
Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.

We hope this information is helpful.

Kind Regards,
8theme team

#363387 Copied

Tyler

Participant

August 1, 2023 at 23:12

I updated but there is still another update… Where do i put in the new product key??

#363450 Copied

Tony Rodriguez

Support staff

August 2, 2023 at 05:24

Hello, @Tyler,

Please provide temporary wp-admin, and FTP access via the Private Content area so that we will check and install the latest version of the Woozone plugin on your site.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme Team.

#363452 Copied

Tyler

Participant

August 7, 2023 at 23:48

Hello Tony

I know how to install and setup plugins.. When i first setup woozon 8theme provided a key but it stopped working… I just can’t find where to put the new key in so the plugin works

#363912 Copied

Rose Tyler

Support staff

August 8, 2023 at 07:29

Hello, Tyler,

Thank you for getting in touch with us.

1/ “I updated but there is still another update…” – what version of the plugin on your site right now?
14.0.0 version is the latest one for the WooZone plugin, right now – https://www.8theme.com/downloads

2/ What do you mean by ” but it stopped working…”??

3/ ” I just can’t find where to put the new key in so the plugin works” – if you already activated the plugin using code, there is no need to enter the key.
There is no “new” kay, the key was always the same.

Please let us know what you mean by “stop working”?

“When trying update my plugin i get this message; Update failed: Invalid product license key!” – the plugins included with our theme are external. We have purchased an Extended License for each of these plugins. The key we provide for our customers doesn’t offer automatic updates, unfortunately. Updates can be done as described in our documentation – https://xstore.helpscoutdocs.com/article/37-plugins-update

We hope this information is helpful.

Best Regards,
8Theme Team.

#363924 Copied
Tagged: product key, troubleshooting, woocommerce, woozone, wordpress
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