Tony Rodriguez

Hello, @Tạ Xuân Thanh,

Thank you for contacting us and for using XStore.

We would like to inform you that you have the ability to modify the Hover Effects style for your convenience. To do so, please navigate to the following path in your admin panel: XStore > Theme Options > WooCommerce > Shop > Products Design. Once there, you may select the desired design type that best suits your needs and proceed to publish the changes.

For your reference, we have included an image that illustrates this process. https://imgur.com/Xgx6hf5

Should you require any further assistance, please do not hesitate to reach out. We are here to help.

Warm regards,
The 8Theme Team

Hello, @ziga32,

Thank you for contacting us and for using XStore.

We would like to inform you that we have received the screenshots you provided. Upon review, we noticed that you are utilizing the menu list widget item link field. Please be advised that this particular link field is designed to function exclusively with URLs formatted similarly to https://www.8theme.com/documentation/xstore/

To address the concern you’ve raised, we kindly suggest utilizing the HTML widget, which can be found at the following link: https://ibb.co/4gcZTQ3 -Please insert the necessary HTML code into the widget and proceed to update it accordingly.

For your convenience, we have provided a screenshot for reference purposes. https://ibb.co/Gf6WM3Q

Additionally, you may find an illustrative example at this URL: https://www.w3schools.com/tags/tryit.asp?filename=tryhtml_link_mailto

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @A.v.G.Koopmans,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you provide us with the URL of the page where you are encountering the issue. To assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Best regards,
The 8Theme Team

Hello, @Dylan,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please check your site in logout mode. Maintenance mode allows you to display a user-friendly notice to your visitors instead of a broken site during website maintenance. Build a sleek maintenance page that will be shown to your site visitors. Only registered users with sufficient privileges can view the front end. Switch it off when you’re ready to relaunch the site.

We would like to inform you that by toggling the Maintenance Mode button, you will enable the under-construction page on your website.

Should you not currently possess a maintenance page, you can easily create one by following these steps:

1. Navigate to your Dashboard.
2. Proceed to Pages and select ‘Add New’.
3. Under ‘Page Attributes’, locate the ‘Template’ dropdown menu and select ‘Maintenance’.

For further customization using Elementor, please adjust the page layout settings by choosing the “Maintenance Page” option.

For your convenience, a visual guide is available at the following link:
https://ibb.co/RN2h5Mz
https://imgur.com/a/CldYq4i

Alternatively, if you prefer to use a pre-designed template, you have the option to import a page from our demo content. This can be done through the XStore Control Panel by selecting ‘Import Demos’ and then choosing from the ‘Coming Soon’ demos.

A visual reference for this process can be found here: https://imgur.com/a/VCYyz7c

2/ Please read our theme documentation here: https://www.8theme.com/documentation/documentation/xstore-builders/xstore-builders-getting-started/

We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
The 8Theme Team

Hello, @adil,

Thank you so much for purchasing our theme and contacting our support center.

To address the concern you’ve raised, we kindly ask that you proceed to your WordPress dashboard, then select ‘Widgets’, followed by ‘Header banner’. Once there, please remove the static block present and verify if the issue has been resolved.

For your convenience, we have included a reference image to assist you with this process. https://imgur.com/ggn2Zdn

We trust this will effectively resolve your problem. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @Nicolo,

Thank you for contacting us and for using XStore.

We would like to inform you that if you choose to import a demo for the second time on the same website where a demo has already been imported, FULL DEMO-SITE CONTENT, on the site will be updated accordingly.

Please note that you have the option to import the FULL DEMO-SITE CONTENT. Should you prefer to customize the content being imported, you may deselect this option during the Content Configuration stage and manually select the desired options to suit your requirements.

For your convenience, we have provided an image for reference. https://imgur.com/Dw36cYb

We appreciate your attention to this matter and are here to assist you with any further questions you may have.

Warm regards,
The 8Theme Team

Hello, @Edvinas,

Thank you for reaching out to us.

We have noted that the URL you provided is currently in maintenance mode, which prevents us from accessing your site for review.

To resolve the issue, we suggest undertaking a fresh installation of WordPress. You may utilize the WordPress Database Reset plugin, available at https://wordpress.org/plugins/wordpress-database-reset/, to facilitate this process. This tool allows you to either completely reset your site and start anew or simply clear out old demo content as illustrated in the following screenshot: https://prnt.sc/9i5j0VHvTWdU.

Prior to proceeding, it is imperative to ensure that your server meets the minimum requirements for our theme, as detailed in our documentation: https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/.

Additionally, we advise deactivating all third-party plugins that are not part of the theme package before importing demo content. After the import is complete, you may reactivate these plugins one at a time.

Should the problem persist, we kindly request that you provide us with a brief video clip demonstrating the issue. Please also share your WordPress Admin URL and credentials, as well as your cPanel URL and login details, in the private content section of this topic. This will enable us to further investigate and assist you directly on your site.

We appreciate your cooperation and look forward to resolving this matter to your satisfaction.

Best Regards,
The 8Theme Team

Hello, @Tạ Xuân Thanh,

Thank you for reaching out to us with your request.

To solve your issue, We would like to provide you with guidance on how to disable the lazy load effect on your website. Please follow the steps outlined below:

1. Navigate to ‘Edit Page with Elementor’.
2. Access the ‘Settings of Element’ for each element you wish to modify.
3. Click on ‘Advanced’.
4. Select ‘XStore ajaxify’.
5. Find the ‘Lazy loading’ option and toggle it to ‘Off’.
6. Ensure to update the settings to apply the changes.

For your convenience, we have included a visual guide to assist you with these steps. You can view the image here: https://imgur.com/Zh7ZmGw

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm regards,
The 8Theme Team

Hello, @SK,

Thank you for contacting us and for using XStore.

We would like to provide you with some guidance on editing the Cart/Checkout Progress Bar settings within our theme.

Kindly navigate to the Cart/Checkout Progress Bar settings and adjust the “Price” field. Please ensure that you input only numerical values in the designated area for the price ({{Et_price}}). For your convenience, we have provided images to serve as a reference for this process:

– [Image Reference 1](https://imgur.com/mBXKmfw
– [Image Reference 2](https://imgur.com/Jv8GeJY

Furthermore, we highly recommend that you review our theme documentation for a comprehensive understanding of the Cart/Checkout Progress Bar feature. The documentation can be accessed at the following link: [Theme Documentation](https://www.8theme.com/documentation/docs/cart-checkout-progress-bar/).

We trust that this information will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @SK,

Thank you for contacting us and for using XStore.

We would like to suggest that you explore the following widgets of Elementor for your requirements:

1. [Widget Example 1](https://prnt.sc/r2BCZwaWC3UH
2. [Widget Example 2](https://prnt.sc/Gu0WJQGF8Sjo
3. [Testimonials Element](https://xstore.8theme.com/elementor/demos/minimal-fashion02/testimonials-element/

Alternatively, you are welcome to submit your feature request on our [Taskboard](https://www.8theme.com/taskboard/). Should your proposal garner sufficient interest and votes from our customer community, our development team will take it into consideration for inclusion in a future update.

Additionally, you have the option to utilize a third-party plugin that better suits your specific needs. Please be advised that the use of third-party plugins is at your own discretion and risk.

We appreciate your understanding and are here to assist you with any further inquiries.

Best regards,
The 8Theme Team

Hello, @RoasGurus,

Thank you so much for purchasing our theme and contacting our support center.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. Our team has disabled the “Stretch Section” option in the relevant section, which has addressed the concern you were experiencing.

For your reference, please see the attached image in private content area that illustrates the adjustment made.

2/ We are pleased to inform you that the issue you reported has been successfully resolved. Our team has disabled the ‘Menu Cache’, ‘Ajax Menu Dropdown’, and ‘Static Block Cache’ options located within the ‘Theme Options > Speed Optimization’ section of your website’s settings. This action has addressed the problem you were experiencing.

We recommend that you keep these options disabled while your site remains in development mode. Additionally, it would be prudent to deactivate any caching plugins to ensure that changes are reflected immediately on your site.

We trust that this solution will be beneficial to you. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Diego,

Thank you for your response.

We are pleased to inform you that the issue you reported has been successfully resolved. To experience the improvements, we kindly ask that you clear your mobile browser’s cache before revisiting your site.

Our technical team has implemented updates to the CSS code, which should address the concerns you encountered. Should you require any further assistance or have additional questions, please do not hesitate to reach out.

Thank you for your continued patience and understanding throughout this process.

Best Regards,
The 8Theme Team

Hello, @TSpinde,

We are pleased to inform you that the issue you reported on your website has been successfully resolved. The text “Wonach suchst Du” should now be properly displayed.

Our technical team has implemented the necessary CSS code adjustments to address the matter. For your reference, we have attached an image that illustrates the corrected display. https://ibb.co/9qBvV0B

Should you require any further assistance or have additional inquiries, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @bnourse,

Thank you for contacting us and for using XStore.

We are pleased to inform you that upon careful examination of your website, we have not identified any issues. For your reference, we have included a screenshot in the private content area.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @Allen,

We have removed the existing section and configured a single section to include the product grid element. Please proceed to insert the CSS codes provided below into the custom CSS field specifically for the Product Grid element.

@media (max-width: 768px){
    selector .etheme-product-grid .etheme-product-grid-item:nth-child(7),
    selector .etheme-product-grid .etheme-product-grid-item:nth-child(8){
        display: none;
    }
}
@media (max-width: 480px){
    selector .etheme-product-grid .etheme-product-grid-item:nth-child(5),
    selector .etheme-product-grid .etheme-product-grid-item:nth-child(6){
        display: none;
    }
}

For your convenience, we have attached an image to serve as a visual reference for this task.
https://imgur.com/UfmxpyD

We trust that these changes will effectively address your issue. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team