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Demo Import failed, after theme installation.

This topic has 14 replies, 3 voices, and was last updated 4 months ago ago by Andrew Mitchell

adipure

Participant

January 8, 2024 at 09:37

Hello,

I have recently purchased theme and tried to import demo but it says like this
Coffee Demo Installed! However, We’ve Encountered Some Errors:pages not installed 🙁

widgets not installed 🙁

home_page not installed 🙁

posts not installed 🙁

products not installed 🙁

static-blocks not installed 🙁

contact-forms not installed 🙁

mailchimp not installed 🙁

media not installed 🙁

options not installed 🙁

menu not installed 🙁

slider not installed 🙁

et_multiple_headers not installed 🙁

et_multiple_conditions not installed 🙁

default_woocommerce_pages not installed 🙁

version_info not installed 🙁

init_builders not installed 🙁

And it says that “The most common errors occur due to low server requirements. We strongly recommend that you contact your hosting provider to verify and adjust the necessary server settings.”
but i checked the system requirement and all requirement was okay..
Please help me with demo installation.

Thank you

#379014 Copied Theme version: 9.2.5

13 Answers

adipure

Participant

January 8, 2024 at 09:49

Also, I can not install Xstore core plugin too, Please help

#379018 Copied

Tony Rodriguez

Support staff

January 8, 2024 at 10:02

Hello, @adipure,

Thank you so much for purchasing our theme and contacting our support center.

1/ To the challenges faced during demo content import, we acknowledge the significance of a seamless setup process and apologize for any inconvenience caused. To address the errors encountered—media not installed, options not installed, menu not installed, default_woocommerce_pages not installed, and version_info not installed—please adhere to the following steps:

Confirm that your server aligns with the minimum requirements for our theme, including PHP version compatibility.

1-XStore Theme Requirements: set PHP version 8.0 https://imgbb.com/tpL7tV9

https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements

2-Refer to our theme documentation about the Demo Content: https://xstore.helpscoutdocs.com/article/34-demo-content

After that if the issue still persist, Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

2/ We apologize for the inconvenience you’ve encountered. It appears that something has gone awry. We kindly ask that you first disable 3rd party plugins (including Kirki Customizer Framework plugin) on the site. After that again activate the XStore Core plugin on your site.

In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder.

You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

Thank you for your understanding and cooperation.

We look forward to hearing from you soon. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#379020 Copied

adipure

Participant

January 8, 2024 at 10:51

Hello,

I would like to backup my website and reinstall the theme again.
So Should i deactivate the my purchase code before i proceed?

#379032 Copied

adipure

Participant

January 8, 2024 at 11:02

Okay Ill send you video and Admin access through private content

Please contact administrator
for this information.

#379035 Copied

Tony Rodriguez

Support staff

January 8, 2024 at 12:17

Hello, @adipure,

Thank you for your response.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#379051 Copied

adipure

Participant

January 8, 2024 at 22:19

Hello,

I have been disabled all third party plug in and still having a same issue with importing demo.
please let me know how to give permission to debug my site.

Thank you

#379151 Copied

Tony Rodriguez

Support staff

January 9, 2024 at 07:08

Hello, @adipure,

We hope this message finds you well.

We are currently experiencing difficulties accessing the wp-admin backend of your website. For your reference, we have provided a screenshot of the issue in the private content area.

To facilitate our ability to assist you further and resolve this matter efficiently, we kindly request that you temporarily disable the Jetpack connect feature. This action will enable us to re-examine the backend and provide the necessary support.

We appreciate your prompt attention to this request and look forward to your cooperation.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#379180 Copied

adipure

Participant

January 9, 2024 at 07:46

I have disabled the jetpack login security options.

Please try it again, and let me know if you need more help with login

Ill provide my id to let you login.

I need to start work on this asap so please help me

#379184 Copied

Tony Rodriguez

Support staff

January 9, 2024 at 08:32

Hello, @adipure,

We hope this message finds you well.

Upon reviewing your website, we have observed that while the latest version of the XStore theme has been successfully installed, the XStore Core plugin appears to be missing from your site.

We kindly ask that you proceed with the installation of the XStore Core plugin to ensure full functionality of the theme. We would require FTP access to proceed further.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.

Kind Regards,
8theme team

Please contact administrator
for this information.

#379194 Copied

adipure

Participant

January 9, 2024 at 08:38

I have been tried to install XStore Core Plugin but im encountered error and it says that “Plugin installation failed, destination folder already exists” and “Installation has been completed” after. I think my installation method was not correct or something happens during the installation.
please let me know how to solve this or is there anyway to reinstall the theme all over again?

#379197 Copied

Tony Rodriguez

Support staff

January 9, 2024 at 08:42

Hello, @adipure,

We kindly request that you review and adhere to the instructions provided in our theme documentation, which can be found at the following link: https://xstore.helpscoutdocs.com/article/37-plugins-update

We trust that updating the plugin via FTP, as outlined in the documentation, will effectively resolve your issue.

Additionally, Please temporarily deactivate the JetPack plugin on your site before proceeding.

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

#379198 Copied

adipure

Participant

January 9, 2024 at 11:50

Hello,

After upload plugin through FTP, it solved problem.

But i wish the installation could be easier than this.(download FTP program and manual update by myself, etc….)

Thank you for your help

#379228 Copied

Andrew Mitchell

Support staff

January 9, 2024 at 11:51

Dear adipure,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#379229 Copied
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Demo Import failed, after theme installation.

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