Tony Rodriguez

Hello, @Rodlens Hora,

Thank you for contacting us and for using XStore.

To assist you more effectively with the modification of the “Add to Cart” icon on your website, could you kindly provide a screenshot of the current icon? Additionally, please share your site’s wp-admin access credentials in the private content area designated for secure information.

We kindly recommend that you take a complete backup of your site before proceeding.

This will enable us to review your settings thoroughly and provide you with the best possible support.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Safe Desires,

Thank you for your response.

The size guide widget is available for single product builder, Please navigate to XStore builders: Edit Single product builder via Elementor. https://imgur.com/x4SSnzD

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

We would like to inform you that various widgets are available in different editors (for example, single product builder or archive builder). Consequently, you may observe them as being locked in areas where their use is not intended. Please be assured that this is standard behavior.

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, @Chad,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Upon reviewing the concerns you raised regarding your website, our team has conducted a thorough investigation and placed a test order. We are pleased to inform you that we encountered no issues; the order processed successfully, and the confirmation email was received correctly.

For your reference, we have uploaded screenshots in the private content area of our correspondence.

It appears that the problem might be related to cached data on your end. In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling them.

We kindly suggest clearing your browser and server cache. Additionally, please review your site and email functionality using a different browser to ensure everything is working as it should.

We hope this resolves the issue you are experiencing. Should you need further assistance, please do not hesitate to contact us.

Best regards,
8Theme’s Team

Hello, @cocofu,

Thank you for your response.

Do you mean, you wish to add & show the same banner on the newly added category page?

Please provide your site wp-admin login access in the private content area so that we can take a closer look at your settings and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Chad,

Thank you for contacting us and for using XStore.

We have noticed an issue regarding the alignment of the quantity number on your Automated Order template. To assist you more effectively, could you kindly provide us with the administrative access to your WordPress site, as well as the URL of the specific page where this issue is occurring? Please ensure that this information is submitted through a secure, private content area.

We kindly recommend that you take a complete backup of your site before proceeding.

Your cooperation is greatly appreciated, and we are committed to resolving this matter promptly.

Best regards,
8Theme’s Team

Hello, @Marco A Jimenez,

We are writing to inform you that the issue you encountered was due to the absence of the XStore core plugin translation. We have successfully added this translation and made the necessary adjustments to the “Hot” string, which has resolved the issue.

We trust that everything is functioning smoothly now. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Graziano,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask you to revisit your site after clearing your browser’s cache to see the changes.

Additionally, we have created an archive product layout using Elementor for your convenience. You can view this layout by referring to the image provided in the private content area of our correspondence.

Please feel free to further edit this layout according to your requirements and update it as necessary.

We hope this resolution is satisfactory and assists you in your endeavors. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Telmo Baldaia,

Thank you for granting us the necessary access to address your concern.

We are pleased to inform you that the issue has been successfully resolved. Please clear your browser cache and revisit your site to confirm that everything is functioning as expected.

Additionally, we have installed the latest version of the XStore theme and core plugin on your site to ensure optimal performance.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @LVRB Love’s Rebel,

Thank you for your response.

1/ Please set the PHP version to 8.0 and check again.

2/ After that, If the issue persist, We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Hanort,

Thank you for contacting us and for using XStore.

For seamless functionality and to prevent any potential issues, it is imperative that both the XStore theme and the XStore core plugin are maintained at their latest versions. We kindly request that you proceed with updating the XStore theme to the latest version, and core plugin, to ensure optimal performance of your site. https://xstore.8theme.com/update-history/

You can find detailed instructions for updating the theme at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

https://www.8theme.com/documentation/xstore/plugins/plugins-update/

We kindly recommend that you take a complete backup of your site before proceeding.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, @Marco A Jimenez,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask you to revisit your site after clearing all cache to see the changes.

Additionally, please note that we have updated the “Hot” label, which can be found under Loco > Plugins > XStore Core Plugin file. For your reference, an image has been provided in the private content area of our support platform.

We hope this resolves your concerns. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @LVRB Love’s Rebel,

Thank you for contacting us and for using XStore.

We are pleased to inform you that after a thorough review of your website, we have found it to be functioning correctly without any issues.

For your convenience, we have recorded a video demonstrating the functionality of your website. You can view this video in the private content area designated for your access.

Should you encounter any discrepancies, we recommend clearing your browser’s cache and revisiting the site. Alternatively, you may also try accessing the website using a different browser to ensure optimal performance.

We trust this information will be helpful to you. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Mohammed el kadyaoui,

Thank you so much for purchasing our theme and contacting our support center.

We are writing in response to your recent inquiry but find that we require further details to fully understand and address your request effectively.

Could you please provide a more detailed description of the issue you are encountering, or clarify your specific requirements or objectives? This information will enable us to assist you more accurately.

Additionally, it would be immensely helpful if you could provide a screenshot or a video demonstrating the problem. You may upload these files to a file-sharing service, such as https://wetransfer.com/, and share the URL with us.

Thank you for your cooperation and understanding. We look forward to your response and are eager to assist you promptly.

Best Regards,
8Theme’s Team

Hello, @Jet,

Thank you so much for purchasing our theme and contacting our support center.

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling them.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you to solve your issue.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

Hello, @RT2012,

Thank you for contacting us and for using XStore.

1/ Please always use latest version of the XStore theme and XStore core plugin on your site. Please check the Xstore changelog here: https://xstore.8theme.com/update-history/ & https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

2/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team