Why is it that I have saved my changes, but my changes are not synchronized on the website frontend.

This topic has 15 replies, 3 voices, and was last updated 3 weeks, 2 days ago ago by Luca Rossi

  • Avatar: Jet
    Jet
    Participant
    April 22, 2024 at 10:51

    Why is it that I have saved my changes, but my changes are not synchronized on the website frontend.

    14 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 22, 2024 at 12:43

    Hello, @Jet,

    Thank you so much for purchasing our theme and contacting our support center.

    Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

    In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling them.

    Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you to solve your issue.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Jet
    Jet
    Participant
    May 11, 2024 at 09:31

    Hello, the products in my shop interface are still not synchronized. I have now turned off the CDN and cache. Can you help me check it? Synchronize front-end and back-end

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 11, 2024 at 09:34

    Hello, @Jet,

    Thank you for your response.

    To better understand and resolve the issue you are experiencing, could you please provide a screenshot of the problem along with the URL of the page where the issue is occurring? This information will enable us to investigate further and assist you effectively.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best regards,
    The 8Theme Team

    Avatar: Jet
    Jet
    Participant
    May 11, 2024 at 09:55

    Hello, 1 and 3 are the interfaces displayed on the front end, and 2 and 4 are my latest saved interfaces. The front end did not synchronize my saving operations. I want to know why. grateful.

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    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 11, 2024 at 11:48

    Hello, @Jet,

    Thank you for providing the screenshots.

    We have identified a potential cache issue that may be affecting the performance of your website. To assist us in diagnosing this problem more accurately, we kindly request that you temporarily deactivate the cache plugin, cache mechanism, and CDN currently in use on your site.

    Please ensure that you access your site using a freshly opened browser after making these changes. This will help us determine if the issue persists without the influence of cached data.

    If you can see the changes in the Customizer but not on the page front, it is likely a cache issue. If it is functioning correctly in the Customizer, it should also be functioning on the front end.

    We trust that this will resolve the issue you are experiencing.

    Should you have any further questions or concerns, please do not hesitate to contact us. Our support team is always ready and available to assist you.

    Best Regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    Avatar: Jet
    Jet
    Participant
    May 15, 2024 at 09:00

    Hello
    I can’t find the caching plugin that affects it, and my changes still don’t sync. can you help me?

    Avatar: Justin
    Luca Rossi
    Support staff
    May 15, 2024 at 11:38

    Hi @Jet,

    Please navigate to XStore > WooCommerce(Shop) > Product Catalog > Default Product Sorting > select Sort by most recent:

    https://prnt.sc/n59Qy8i0YdrZ

    Hope it helps!

    Avatar: Jet
    Jet
    Participant
    May 16, 2024 at 03:34

    Hello, the products are synchronized, but FILTER BY CATEGORIES is not synchronized.

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    Avatar: Justin
    Luca Rossi
    Support staff
    May 16, 2024 at 04:43

    Hi @Jet,

    Please add the following code under functions.php file locates in your child theme:

    
    add_filter('etheme_widget_product_categories_cache', '__return_false');
    

    Best Regards,
    8Theme’s Team.

    Avatar: Jet
    Jet
    Participant
    May 22, 2024 at 02:32

    Hi, why I set this plugin in footer-1.png, but the front end shows it in this position-2.ph. Can you help me to make this plugin show in footer?
    Thank you!

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    Avatar: Justin
    Luca Rossi
    Support staff
    May 22, 2024 at 05:04

    Dear Jet,

    We hope this message finds you well.

    We have noticed that Trustpilot has not yet been integrated into your website’s footer. Would you be interested in adding it? Please refer to the screenshot linked below for your reference:

    [https://prnt.sc/ca5xkW6tc5Dv](https://prnt.sc/ca5xkW6tc5Dv)

    Additionally, could you please inform us whether the widget was added via shortcode or by another method?

    Thank you for your attention to this matter. We look forward to your response.

    Best regards,
    8Theme’s Team

    Avatar: Jet
    Jet
    Participant
    May 22, 2024 at 07:12

    thank you for your reply.
    You can log in directly.

    Second question, I changed the wish on the mobile phone in the xstore theme to WhatsApp-1111.png. But it still displays wish – 2222.png on the front end. I also hope you can solve it together.
    Thanks and looking forward to your good news.

    Please contact administrator
    for this information.
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    support staff only.
    Avatar: Jet
    Jet
    Participant
    May 22, 2024 at 07:14

    2222

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    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    May 22, 2024 at 11:28

    Dear Jet,

    We hope this message finds you well. We’re writing to inquire whether you are currently utilizing SiteGround for your hosting services.

    If so, could you kindly assist us by completely disabling all system caches on your website? For your convenience, I have included a link to SiteGround’s knowledge base, which provides detailed instructions on how to clear site caches: [https://www.siteground.com/kb/clear-site-cache/#:~:text=If%20you%20want%20to%20flush,Actions%20for%20the%20desired%20URL](https://www.siteground.com/kb/clear-site-cache/#:~:text=If%20you%20want%20to%20flush,Actions%20for%20the%20desired%20URL).

    We appreciate your cooperation and look forward to your prompt assistance.

    Thank you very much!

    Best Regards,
    8Theme’s Team

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