I updated PHP 8.1 and the website generates an error.

This topic has 12 replies, 3 voices, and was last updated 1 weeks, 6 days ago ago by Luca Rossi

  • Avatar: LVRB Love's Rebel
    LVRB Love's Rebel
    Participant
    April 22, 2024 at 20:43

    I just updated PHP to version 8.1 because I need a plugin that requires version 8, but now the website has errors.

    Can you help me, please?

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    11 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 23, 2024 at 05:51

    Hello, @LVRB Love’s Rebel,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that after a thorough review of your website, we have found it to be functioning correctly without any issues.

    For your convenience, we have recorded a video demonstrating the functionality of your website. You can view this video in the private content area designated for your access.

    Should you encounter any discrepancies, we recommend clearing your browser’s cache and revisiting the site. Alternatively, you may also try accessing the website using a different browser to ensure optimal performance.

    We trust this information will be helpful to you. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

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    Avatar: LVRB Love's Rebel
    LVRB Love's Rebel
    Participant
    April 23, 2024 at 07:23

    Hello.

    Yes, it works correctly now but because I had to go back to PHP 7.4 version.

    When I update to version PHP 8.1 is when the site stops working.

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    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 23, 2024 at 07:38

    Hello, @LVRB Love’s Rebel,

    Thank you for your response.

    1/ Please set the PHP version to 8.0 and check again.

    2/ After that, If the issue persist, We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

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    Avatar: LVRB Love's Rebel
    LVRB Love's Rebel
    Participant
    May 13, 2024 at 14:57

    Hello.

    I still have problems with the website when using PHP 8.1.

    I am attaching access codes to wordpress so you can help me.
    Please make the backup copy.

    Thanks.

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    Avatar: Justin
    Luca Rossi
    Support staff
    May 14, 2024 at 08:52

    Hi @LVRB Love’s Rebel,

    Please also provide us with your FTP account, we couldn’t edit the source files via WP Admin.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: LVRB Love's Rebel
    LVRB Love's Rebel
    Participant
    May 14, 2024 at 17:10

    Hello!

    I send you the FTP information privately.

    Thanks

    Please contact administrator
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    Avatar: Justin
    Luca Rossi
    Support staff
    May 15, 2024 at 05:46

    Dear Love’s Rebel Team,

    We hope this message finds you well.

    We are pleased to inform you that we have successfully applied a hotfix to your website. The specific update was made to the file located at /wp-content/plugins/et-core-plugin/app/controllers/shortcodes/menu-list-item.php, at line 220.

    We believe that this update has resolved the issues previously experienced, and everything appears to be functioning correctly now.

    Could you please take a moment to review the changes at your earliest convenience and confirm that everything is working to your satisfaction?

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: LVRB Love's Rebel
    LVRB Love's Rebel
    Participant
    May 15, 2024 at 06:50

    Hello.

    There are some problems on the web:

    Aesthetic design problems when completing a purchase in the mobile version. A blank space appears in the header and before the brand logo appeared.

    The quick view of the variable product on the home page has problems and the size cannot be selected.

    The footer links in the web version do not work.

    Some translations made in loco translate now do not appear.

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    Avatar: Justin
    Luca Rossi
    Support staff
    May 15, 2024 at 10:59

    Hi @LVRB Love’s Rebel,

    Aesthetic design problems when completing a purchase in the mobile version. A blank space appears in the header and before the brand logo appeared.

    Please add this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    @media (max-width: 600px){
        .cart-checkout-nav {
            text-align: center;
        }
        
        .cart-checkout-nav .et-icon, 
        .cart-checkout-nav a,
        .cart-checkout-nav a:not(:last-child):after {
            display: inline-flex;
        }
    }
    

    The quick view of the variable product on the home page has problems and the size cannot be selected.

    Which products are you seeing the errors?

    The footer links in the web version do not work.

    To assist us in identifying any potential conflicts, we kindly request that you conduct a systematic test. This can be done by deactivating each plugin one at a time, with the exception of those that are explicitly included in the list provided by our team.

    For your convenience, you can find the list of included plugins at the following link: https://xstore.helpscoutdocs.com/article/36-included-plugins.

    Some translations made in loco translate now do not appear.

    If some texts don’t work, please try manually to translate by adding this custom codes to functions.php file locates in your child theme:

    
    function n2t_text_strings( $translated_text, $text, $domain ) {
    	switch ( $translated_text ) {
    		case 'Wishlist' :
    			$translated_text = 'Favoris';
    			break;
    		case 'Abc' :
    			$translated_text = 'Xyz';
    			break;
    	}
    	return $translated_text;
    }
    add_filter( 'gettext', 'n2t_text_strings', 20, 3 );
    

    Best regards,
    The 8Theme Team

    Avatar: LVRB Love's Rebel
    LVRB Love's Rebel
    Participant
    May 15, 2024 at 15:10

    Which products are you seeing the errors?

    A: Product links in the private content.

    To assist us in identifying any potential conflicts, we kindly request that you conduct a systematic test. This can be done by deactivating each plugin one at a time, with the exception of those that are explicitly included in the list provided by our team.

    A: The footer links in the web version worked correctly before you fixed the problem that occurred with the PHP update, therefore, I consider that it should be a test that you carry out since it has taken me a long time to develop the site with the problems that have arisen with the theme.

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    Avatar: Justin
    Luca Rossi
    Support staff
    May 15, 2024 at 16:16

    Dear Love’s Rebel,

    We are pleased to inform you that we have successfully resolved both issues you reported. At your earliest convenience, could you please verify the corrections?

    Additionally, we kindly remind you to exclude comma characters from the links to ensure they function properly.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

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