I’m the admin of my website but could no longer upload theme or plugin to my Website.

This topic has 5 replies, 3 voices, and was last updated 4 weeks ago ago by Andrew Mitchell

  • Avatar: Hanort
    Hanort
    Participant
    April 23, 2024 at 05:49

    Hello, I’m the admin to my website but could no longer update my theme or Plugin. Kindly help me fix. I’m using Xstore theme for my website.
    THanks

    4 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 23, 2024 at 06:50

    Hello, @Hanort,

    Thank you for contacting us and for using XStore.

    For seamless functionality and to prevent any potential issues, it is imperative that both the XStore theme and the XStore core plugin are maintained at their latest versions. We kindly request that you proceed with updating the XStore theme to the latest version, and core plugin, to ensure optimal performance of your site. https://xstore.8theme.com/update-history/

    You can find detailed instructions for updating the theme at the following link: https://xstore.helpscoutdocs.com/article/63-theme-update

    https://xstore.helpscoutdocs.com/article/37-plugins-update

    We kindly recommend that you take a complete backup of your site before proceeding.

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    8Theme’s Team

    Avatar: Hanort
    Hanort
    Participant
    April 23, 2024 at 09:05

    XStore theme and the XStore core plugin ha been updated but still having the same issues but I’ve fixed it using the instruction if found online

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 23, 2024 at 09:18

    Hello, @Hanort,

    Your request is a bit unclear to us, please describe your problem in details what exactly you want or your desired goal.

    Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 23, 2024 at 09:32

    Dear Hanort,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

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