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The heading banner that says “thank you for your order” is not displaying correctly?

This topic has 2 replies, 2 voices, and was last updated 1 weeks, 2 days ago ago by Tony Rodriguez

Mark

Participant

April 23, 2024 at 16:27

Good day 8Theme Team

Please be advised that the heading banner that says “thank you for your order” is not appearing correctly. (See attached screenshot)

Please see below WhatsApp messages from the web developer for your reference and assistance: All the issues that you’re having now are theme related.

Your assistance will be greatly appreciated, please do not hesitate to email or contact me if you have any questions.

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#392687 Copied Theme version: 9.3.7

1 Answer

Tony Rodriguez

Support staff

April 24, 2024 at 05:22

Hello, @Chad,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Upon reviewing the concerns you raised regarding your website, our team has conducted a thorough investigation and placed a test order. We are pleased to inform you that we encountered no issues; the order processed successfully, and the confirmation email was received correctly.

For your reference, we have uploaded screenshots in the private content area of our correspondence.

It appears that the problem might be related to cached data on your end. In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling them.

We kindly suggest clearing your browser and server cache. Additionally, please review your site and email functionality using a different browser to ensure everything is working as it should.

We hope this resolves the issue you are experiencing. Should you need further assistance, please do not hesitate to contact us.

Best regards,
8Theme’s Team

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Tagged: display issues woocommerce, fixing woocommerce banners, order confirmation banner, thank you banner issues, woocommerce theme troubleshooting, wordpress woocommerce themes
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