Fatal error. No xstore options on backoffice. Site is down

This topic has 6 replies, 2 voices, and was last updated 1 months ago ago by Tony Rodriguez

  • Avatar: Telmo Baldaia
    Telmo Baldaia
    Participant
    April 22, 2024 at 22:32

    Hi there. For some reason my website is down showing “There Has Been a Critical Error on Your Website”. I have access to WordPress Backoffice but there aren´t no xstore option, they disappeared from the side menu. The theme is applied but i don´t have options to customize it. I already tried with another theme and the website doesn´t show the error. Can you please help me.

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 23, 2024 at 06:15

    Hello, @Telmo Baldaia,

    Thank you for contacting us and for using XStore.

    We can not access your site, Please provide your site valid/working wp-admin access in the private content area so that we can check and help you.

    1/ We appreciate you contacting us regarding the issue you have encountered. We understand that you are experiencing a problem maybe related to custom modifications within your XStore theme.

    Furthermore, we recommend that you enable debug mode in WordPress to ascertain the precise error that is occurring on your website. This step will help to guide us towards an appropriate solution. For instructions on how to enable debug mode, please visit the following link: https://wordpress.org/support/article/debugging-in-wordpress/

    2/ Downgrade PHP version to 8.0 or 8.1.

    Should you require any further assistance or have additional information to provide, please do not hesitate to reach out.

    Best Regards,
    8Theme’s Team

    Avatar: Telmo Baldaia
    Telmo Baldaia
    Participant
    April 23, 2024 at 08:26

    Here are the right credentials, sorry.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 23, 2024 at 08:36

    Hello, @Telmo Baldaia,

    We are currently experiencing difficulties accessing the wp-admin dashboard of your website. To assist you effectively, we kindly request that you provide us with the cPanel access details. Please ensure that you submit these credentials securely in the private content area.

    We appreciate your cooperation and look forward to resolving this matter promptly.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Telmo Baldaia
    Telmo Baldaia
    Participant
    April 23, 2024 at 08:42

    Here it goes.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 23, 2024 at 09:11

    Hello, @Telmo Baldaia,

    Thank you for granting us the necessary access to address your concern.

    We are pleased to inform you that the issue has been successfully resolved. Please clear your browser cache and revisit your site to confirm that everything is functioning as expected.

    Additionally, we have installed the latest version of the XStore theme and core plugin on your site to ensure optimal performance.

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
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