We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate

This topic has 2 replies, 2 voices, and was last updated 1 months ago ago by Tony Rodriguez

  • Avatar: Shashwat Technologies
    Shashwat Technologies
    Participant
    April 23, 2024 at 04:43

    We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate

    i have changed my ip once
    uninstall all the plugins which were creating conflicts
    but still getting the same message
    please help me out here

    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 23, 2024 at 06:42

    Hello, @Shashwat Technologies,

    Thank you so much for purchasing our theme and contacting our support center.

    Please contact your hosting provider and ask them if they block outgoing/ingoing connections to our server, IP – 136.243.62.54

    After that check again.

    If the issue persists, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
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