Hello, HmirceaD,

Thank you for reaching out to us and for providing the screenshot to illustrate the issue you’re experiencing on the checkout page. We understand that the placement of the coupon notice is not as expected, and we appreciate you bringing this to our attention.

Could you please check how it works when Storefront (default WooCommerce theme) is activated? Provide a screenshot.

Provide FTP access, so we can check the situation in more detail.

Kind Regards,
8theme team

Hello, Umberto,

Thank you for getting in touch with us.

Please provide screenshots of emails you got but do not want to.

Kind Regards,
8theme team

Hello, TimN2408,

We appreciate your prompt response.

What do you mean by our old footer?
Maybe this video will help you – https://youtu.be/NSSFa7ukx6I?feature=shared
Edit Footer content via Appearance > Widgets > Footer, change columns via Theme Options > Footer > Footer layout.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, @adamotounelte,

Tony Rodriguez did not make any changes to your site, he just sent a list of suggestions.
As we can see, the Home page is not broken. It seems you solved it.

About the redirect, we’ve disabled this option – https://prnt.sc/kGRghLVzmXki Please check now.

Best Regards,
The 8Theme Team

Hello, Sergeantmaster,

Thank you for contacting us and for using XStore.

Your site is under maintenance mode, so we can’t check it, because we can’t log in – https://prnt.sc/udHPjzm1G20x Please provide the correct credentials.
The same problem with FTP access.

Do you mean when Litespeed Cache is disabled the problem is solved? In this case, you need to contact support of the plugin, or do tests of different combinations in settings.

XStore doesn’t affect images in the WordPress Media Library. Please check how it works when not our theme is activated but Storefront theme (default WooCommerce theme). In case the problem persists independently of the activated theme, contact support of the plugin that causes the problem. If it is not a plugin fault too, contact your hosting provider to check this from their side.
Our latest update did not contain changes that may cause the problem, so we strongly recommend you to test the problem with other theme activated on the site.

Thank you for your cooperation.

Kind Regards,
8theme team

Hello, Chafiedz,

Thank you for reaching out to us with your request.

To assist you with deleting an object from the template as shown in the picture you’ve sent, we would need a bit more information. Please provide URL of the page and temporary wp-admin access.

We are here to help you through the process, so please provide us with the additional details, and we will do our best to assist you further.

Kind Regards,
8theme team

Hello, Mirko,

Sorry for the delay in aswering.

Our reply time may vary depending on the number of requests and is up to 24 hours Monday-Friday and up to 48 hours on weekends. But is usually faster than that. Our developers team will be available after the weekend only.

We can’t connect to FTP – https://prnt.sc/VS1mxgVfdmzG . Please provide the correct credentials.

Kind Regards,
8theme team

Hello, Zak,

Thank you for contacting us and for using XStore.

We can’t log in to your site right now.
Elementor, not Pro version, is a required plugin in case the content of pages was created using this plugin, so we would not recommend you disable it.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Future,

Thank you for reaching out to us with your query.

We suggest that you attempt to designate a “Primary Attribute” by navigating to Theme Options > WooCommerce > Shop > Products Design > VARIABLE PRODUCTS SETTINGS within our theme options.

Kind Regards,
8theme team

Hello, Rony,

Thank you for reaching out to us with your concern.

We have reviewed your Home page from both desktop and mobile perspectives, and we can confirm that the content appears to be the same and correct on both platforms. To assist you further, we would need a more detailed description of the problem you are encountering, as well as the result you are aiming to achieve.

Additionally, please provide us with temporary wp-admin access so that we can examine your settings more closely and address any issues effectively.

Kind Regards,
8theme team

Hello, Martin,

Thank you for reaching out to us with your inquiry regarding the customization of price displays on your website.

Please note that implementing these features may require additional plugins or custom development work on your website, it falls outside the scope of our standard support. If you are not familiar with the technical aspects, we recommend consulting with a web developer or our professional services team to assist you in setting up these price display rules.

For personalized customization services, we encourage you to explore our dedicated customization panel, where our expert team, including talented designers and developers, can assist you further. Please visit the following link to access our customization services: https://www.8theme.com/account/#etheme_customization_panel

We offer insightful recommendations to elevate and optimize your website for an enhanced user experience. Feel free to share any additional details and requirements, and our team will gladly assist you, guiding you through the process to deliver a customized solution tailored to your needs.

Thank you for your understanding.

Kind Regards,
8theme team

Hello,

On the support forum, we can help with existing features only.

Please post all your feature requests to our dev team via this page – https://www.8theme.com/taskboard/
If they receive enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Best regards,
The 8Theme Team

Hello, Salmi,

Thank you for reaching out to us with your query. We understand that you are experiencing difficulties in displaying the banner on your homepage in full width when viewed on mobile devices.

Page settings > Page layout > select Elementor Full-width https://prnt.sc/dbRMaGR5Eka0
Then edit the settings of containers and remove default paddings – https://prnt.sc/ZVUwy2FjxDr0 (locally) or globally – https://prnt.sc/_qvcspH_t0Dg (Site settings > Layout).

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We have addressed the issue you reported and it should now be resolved. Please clear your browser cache and check the functionality again.

Additionally, we have created a video, which has been uploaded to the Private Content area for your convenience.

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

Hello, Pawel,

Thank you for getting in touch with us.

https://prnt.sc/4uB3adO0BHl8 We are facing a 503 error and we can’t see your site. 503 Service Unavailable – this server error response code indicates that the server is not ready to handle the request. Common causes are a server that is down for maintenance or that is overloaded. Please contact your hosting provider and ask for assistance from their side.

Kind Regards,
8theme team